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With the advancement of communicating technology, the degree of
natural monopoly for the telecommunication industry has been
diminished.For the purpose of establishing the telecom
operation center of Asia-Pacific and joinning the World Trade
Organization (W.T.O.）, theR.O.C. government not only gradually
opened up the domestic telecom market but also transformed D.G.
T.（Directorate General of Telecommunication）into C.T.C.（
Chunghwa Telecom Co., Ltd.) in order to improve efficiency and
increase it''s competit- iveness.This thesis uses the DEA（Data
Envelopment Analysis）and select the following variables as
employees, fixed assets, access lines,operating result,
mobilophone subscribers, operating costs, revenues, switches,
lines and public telephones, in order to evaluate the
management efficiency of the D.G.T. and compare its efficiency
with other 33 telecom companies of the world as well. The main
findings of this thesis are lisited as follows: 1.The overall
efficiency of the D.G.T. is ranked the 12th among 34 companies.
the D.G.T. performance is better than some European and
American large telecom companies but much efforts still needed
vis-a-vis the Hongkong and Singapore counterparts.
2.Partitioning the 34 companies into competitive & non
competiti- ve groups; European , American & Asia-Pacific areas.
we found that there are no differences on the efficiency
aspects between them. 3.Omitting two top DMU, Hongkong and
Singapore, the other 32 DMU''s management efficiency will be
upgrade, when Hongkong and Singapore are on the reference set.
otherwise, they will be downgrade. 4.Deviding the forty branch
offices of D.G.T.into three operating area: the North, the
Central & the South. their management efficiency is
significantly different.
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