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ISO 9000系列品保制度推行以來，普遍獲得各國採用，在國內各行各業者
推動ISO 9000系列品質管理認證的風潮下，不僅造成國內業者對品質管理
的重視，更成為進軍國際市場的必要條件。「品質」是產品最有力的宣傳
，為了提昇國內營建廠商市場的競爭力，更為因應台灣加入WTO等世界性
組織所帶來之衝擊，國內營建業極需導入一套能健全廠商體質之品保認證
制度，進而發展出能提供消費者產品品質保證的系統。本研究主要探討營
建業導入ISO 9000系列之現況。經由問卷調查之方式，獲得通過認證廠商
之經驗，以基本敘述性統計、相關性及差異性分析來探討廠商本身之基本
資料是否會影響ISO 9000系列之推動，在分析營建市場推行ISO 9000系列
之整體驅勢及推行ISO 9000系列後之廠商滿意度之後，所提出的結論與建
議，則可為未來有意推行ISO 9000系列之營建廠商參考之用。關鍵字：
ISO 9000系列，品質管理，營建業
Currently, the strongly increasing number of publications for
ISO 9000 series dealing with quality assurance and management
reflects the popular and sustained interest in the quality
control system. In Taiwan, the certification of ISO9000 not just
marks the quality of manufacturing industries, but also
becomesthe requirement for entering the international trade
markets. As we always know,"Quality" is the best promotion of
productions. Therefore, introducing a completely perfect system
of certification to consumers is very important and necessary
for raising the competitive ability of the construction
industries, taking the pressure of joining the international
trade markets, such like WTO.In this paper, we''ll present the
effect of ISO 9000 on the construction industries.Also through
questionnaire and the experience of certified industries, we''
regoing to make the statistical calculation, correlated analysis
and ANOVA to investigate the ISO 9000 effect under the influence
of the information of construction industries. Finally, we''ll
demonstrate the satisfaction of industrieswho are accuring the
certification and will give some comments for industries''
reference. Key words : ISO 9000 series, quality management,
construction industry
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