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研究生:楊靜倪
論文名稱:醫療業推行CQI之探討
論文名稱(外文):A Study of Implementing CQI in Health Care
指導教授:江瑞清江瑞清引用關係
學位類別:碩士
校院名稱:中原大學
系所名稱:工業工程學系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:1997
畢業學年度:85
語文別:中文
論文頁數:108
中文關鍵詞:醫療業醫療服務品質持續品質改善
外文關鍵詞:Health careHealthcare QualityContinuous Quality Improvement
相關次數:
  • 被引用被引用:3
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近年來國內醫療環境變化甚鉅,如醫療法的修訂、醫療網的推動、醫院評鑑的辦理、以及84年度開始實施的全民健康保險制度,在在都顯示出政府對醫療服務與品質的重視,以及民眾對醫療服務品質的需求日益殷切。
美國醫療品管活動已由傳統的醫療品質保證 (QA),逐漸演進至目前的持續品質改善 (CQI) 和全面品質經營管理 (TQM)。然而目前國內的幾家大型醫院亦積極地推行相關品質改善活動,以期提昇醫療服務品質,增加市場競爭力。
本研究主要經由相關文獻,探討國內外一般企業界與醫療業推行CQI活動之模式,再依此發展我國醫療業適用之持續品質改善模式,並提供三個醫療業推行CQI活動之個案,以做為國內推行CQI活動之參考。期望在醫療服務業的戰國時代,能有效率與有效能地改善體質,致力於促進全民的健康。
The medical environment has been greatly changing since 1990s, such as the modification of the medical policy, the implementation of the Medical Care Network, the execution of Hospital Accreditation and the accomplishment of The National Health Insurance Program, which began in 1995. All of these indicate that the government concerns the medical service and quality and the people look forward to having the good quality of medical service.
The quality activities in American health industry had developed from the traditional Quality Assurance (QA) to Continuous Quality Improvement (CQI) and Total Quality Management (TQM). In domestic, few large-scale hospitals are planning and taking the quality improvement activities. They hope that the healthcare quality and the market competition will be improved.
This study integrates the literature with the CQI models applied by the industry and the foreign medical industry into a suitable CQI model for the domestic medical industry. It also offers three CQI cases for those who implement the CQI program. Hopefully, the result of this research will enhance the effectiveness and the efficiency of the health-care organization and benefit the health of the people eventually.
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