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The purpose of the research was to explore the perceptions
of staffs concerning the attitudes that exist in Taiwan for
public vocational training institutes about Total Quality
Management. The information generated from this study will
provide the administration with a reference when Total Quality
Management is implemented. For that purpose, a through review of
literature was collected, and analyzed and investigated to set
up a frame work of research and questionnaire that was taken as
survey instrument for this study. It was divided into three
sections: (1) basic data, (2) attitudes toward the
implementation of Total Quality Management and (3) the
difficulties and problems of implementation of Total Quality
Management. Considering the collected data, we analyzed the
relationship among all variables through statistics'' methods.
The supervisor(vice supervisor), department heads, trainer and
staffs of 13 public vocational training institutes in Taiwan
were investigated for this study. Six hundred and ninety-four of
them were selected by using a proportional stratified sampling.
A total of 586 responses were received, thus, a usable response
rate of 84.44 percent was obtained. Data analysis for the study
was done using the statistical software package for main frame
computers. Statistical procedures were conducted on numerical
data to calculate the frequency, standard deviations, t test,
single-factor variance analysis for all questions.The main
findings of this research are as follows:1.Generally speaking,
the staffs of public vocational training institutes in Taiwan
tended to agree to put Total Quality Management into effect.2.
The staffs of public vocational training institutes believe that
they had not difficulties in implementing Total Quality
Management.3.The perceptions of staffs on their institutes
concerning the attitudes didn''t differ significantly due to
personal background. The heads'' and trainers'' viewpoint
differed much from staffs'' in the difficulties of putting Total
Quality Management into effect. The viewpoint of staffs at the
age between 25 to 43 differed significantly from those older
than 44. However, these staffs'' attitudes toward the
difficulties of implementation Total Quality Management didn''t
differ significantly due to gender, level of education and
seniority.4.With regards to the background of institutes, the
perceptions of staffs concerning the attitudes of implementing
Total Quality Management and the opinion towards difficulties
didn''t differ significantly due to different institutes with
different property.5.To analyze the difficulties faced by the
current institutes when implementing TQM, the main problems were
as follows: (1) There were not suitable laws, regulations and
system to match with, (2) The related administration staff
could not match to rectify when a plan is implemented. (3)
The staffs didn''t intend to raise their efficiency. (4) The
chief didn''t emphasize their performance. (5) Colleagues cannot
work together to solve problems. (6) There was bad
communication in administrative affairs. (7) The official
functions of administration didn''t be standardized.
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