臺灣博碩士論文加值系統

Goleman 在 1995 年提出情緒商數(EQ)的觀念後，全球掀起一陣 EQ 風，各行各業開始注意情緒商數所照成的影響。二十一世紀將會是資訊科技發達的時代，因此資訊人員也相形重要。陳建宏(民86)的研究指出工作滿意與情緒商數有關，而許士軍(民63)等人指出，組織氣候與工作滿意有關；Couger(1980)等人，指出領導風格與工作滿意有關，然組織氣候、領導風格是否與情緒商數有關，則尚無探討，因此本研究針對組織氣候、領導風格與情緒商數相互的關係進行探討，並以資訊人員為例。　　研究的結果發現，男性資訊人員情緒商數比女性資訊人員好；主管階級的資訊人員在謹言慎行的表現較非主管資訊人員好，可是在圓融關係上的表現較差；已婚者比未婚者的情緒商數的表現好；工作經驗較豐富者，情緒商數的表現較好；高教育程度者比低教育程度者情緒商數好；年齡愈大者比年齡愈小者情緒商數好。而組織氣候則普遍與情緒商數有正相關。說服型領導風格其情緒商數普遍較告知型、參與型、授權型好；較富領導彈性者，情緒商數的表現較好。　　國內近年來致力於發展軟體工業，軟體公司也紛紛即將上市、上櫃，資訊人員的需求也大量增加。資訊人員必須長期面對枯燥的電腦設備，而軟體開發的過程又是冗長，複雜，在此同時，情緒也將受影響，效率、創造能力也將大為降低，故提昇資訊人員之情緒商數，減少負面情緒所帶來的壓力、焦慮、以提昇人員的工作效率、創造性。本研究結果希望提供國內企業界管理及激勵資訊人員時作參考。

As Goldman expanded the concept of EQ in 1995. People have paid attentionto the importance of EQ. This is a study of the relationships among organi-zation climate, leadership and emotional intelligence of MIS professionals. We found that male have better EQ than femle. Managers have better EQ thansubordinates. Married MIS professionals have better EQ than unmarried. One withmore job experience has better EQ. One with higher education has better EQ.seniors have better EQ than younger. Organizational climate has positive relationship with EQ. Selling type of leadership has better EQ. We know the software developing process is time-consuming and complicated.How to maintain a good quality of EQ is an important lesson for every MISprofessionals. Since our research find some relationships among personalcharacteristics, organizational climate, leaderships, and EQ, it might helpthe business to understand their MIS people easily. So that the company becomemore efficient and creativity.