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There has been a progressive improvement in information technology of recent years. Especially, The Internet is becoming a worldwide trend.The impacts brought by this communication revolution imply either anupcoming critical crisis or a new era for executives. This research, first, uses status diagram to analyze the inefficiency of timing &space caused by those businesses that adopted traditional customer services.Furthermore, with related examples, this research demonstrates the changes the Internet has on business activities, such as timing, space, organizational reforms, and business benefits. On the basis of previous discussion, this research offers practical suggestions of providing Internet basedservices, a reference to companies having interest to sign on the Net.
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