由於社會福利民營化之潮流,人民團體法修訂之後以及全民健保
之實施, 所造成慈善團體內外在環境之衝擊,致其角色功能的轉變;研
究者乃試以慈善 團體的角度,探究慈善團體角色轉型的策略類型與服
務整合的運作模式。 本研究選擇高雄地區二個聯合協會、十四個慈善
團體以及六個弱勢(專業) 團體為對象,並以質化研究紮根理論為基礎,
透過深度訪談進行資料之蒐集。 研究結果發現慈善團體角色變遷
趨勢概由慈善、公益,增加至福利服務 角色性質;而隨著福利服務角色
發展,其專業形象愈趨明顯。研究者歸納四種 慈善團體角色轉型策略
類型;封閉型以個別行動回應慈善團體角色變遷趨勢, 極少與外界組織
有所互動;觀望型傾向保持對圍環境和組織的觀察並作適度 的互動;嘗
試型已初步採取轉型的具體行動,重視專業訓練,其轉型助力因素 在於
團體領導人具有轉型的服務理念,及主動與外部組織的互動; 計劃發展型
從傳統服務開發新服務項目,並與相關組織建立長期性的服務連結關係,其
組織 制度化程度、對人力與財力資源的掌握度較高,而轉型的助力因
素是領導者的 開創精神與人際關係網絡的建立。其次,高雄地區慈善
團體服務整合之發現, 聯合組織乃基於社團體制運作, 其協調基礎來
自強調人情與交情、資源依賴、 交換之公平性,以及強勢領導與資訊
權威;整合策略包括資訊共享、團體代表 共同計劃、經費流用、人員
流用、共同集資;服務整合的問題與困難則有:決 策者間的政治權力之
爭、決策者與執行者權責不清、慈善與專業理念的差距 問題、團體之
間協調問題以及決策者改選更替與長期整合運作的兩難。 研究者
依研究發現提出建議:慈善團體方面,對自身角色的重新定位、加 強與
外部組織的互動;聯合協會方面, 聯合協會專業形象的提昇、紮實慈善
團體互動協調的基礎、強化慈善團體與弱勢(專業)團體的互動;政府方面,
專 業倡導、針對個別團體提供適性的引導與協助。

The transformation of charity organization is due to the
introduction of social welfare privatization policy,
modification of Act of Voluntary Organization, and
implementation of National Health Insurance. Based on charity
organization''s standing and perspective, the author tried to
explore the mechanism of service integration operation and
strategies of the organization tranformation. Samples used
for this research covered two united charity organizations
associations, fourteen charity groups,and six professional
groups. This thesis is based on the framwork of grounded
theory. The data had been collected through deep-intrerview.
The result of this research showed the changing role of charity
organizations from charity,philanthropy to welfare service.
The development of the role property of welfare service
leads to professionalization. The research of this thesis
concludes there are four charity organizations'' transformation
types: isolation type,adaptation type,self-adjustment type,
and rational planning type. Besides,the researcher
discovers,the associations depend on the operation of
voluntary organization structures,during the process of service
integration of the charity organizations in Kaohsiung. The
foundation of coordination stresses interpersonal relation,
resource dependence,fair exchange,aggressive leadership and
information authority. For integration strategies,it covers
share of information,r;presentative participation of common
plan,funding and staffs mutual support among groups. However,
it encounters the diffulties such as competition of politics
between leaders,responsibility ambiguity between policy
makers and practitioner,gap between charity traditionalism and
professionalism,coordination among groups,and the dilemma
between re-election of leadership and long-term integration
operation. The following suggestions are proposed.For
charity groups,it is advantageous to readjust their service
field and enhance service integration with other groups. For
united charity associations,more efforts should be made to
improve the image of connection with professional groups.
Finally,it is the responsibility of government to advocate
professionalism and offer appropriate guidance and assistance
for each group of those four types organizations.