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Due to the liberty of Taiwan mobile telecommunication market, the market form CHT monopolization shifts to open and competitive time. Customer satisfaction is the key factor to run the new growing mobile telecommunication market. This research, aimed at mobile service company in Taipei metropolis, is to explore the affected factor customer satisfaction and correlation among customer satisfaction, quality and telecommunication quality. This paper is organized as the following 5 chapters. Chapter 1 describes the background, motivation, purpose and the range of this research. Chapter 2 explores the three concerned terms: service classification, service quality and customer satisfaction by reviewing relative literature. Research method is explained in chapter3, the research is aimed at mobile customer in Taipei City & county, form that samples were drawn by questionnaire, and the resulting data were analyzed by statistical approaches including Factor Analysis, ANOVA and Regression Analysis. Chapter 4 reports the results of the analysis. Chapter 5 presents conclusions and recommendations.The findings of this research can be concluded as follows:1. A significant positive correlation was found between service quality and customer satisfaction.2. A significant positive correlation was found between telecommunication quality and customer satisfaction.3. A significant correlation between customer expectations and performance in mobile service.4. Correlation in customer satisfaction will not affected by population statistics except agenda.
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