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研究生:許欽嘉
研究生(外文):Xu, Qin-Jia
論文名稱:以組織層面論資訊系統外包績效評估指標之研究
論文名稱(外文):Evaluating Performance Indexes on Information Systems Outsourcing: An Organizational Perspective
指導教授:方國定方國定引用關係
指導教授(外文):Fang, Guo-Ding
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:資訊管理技研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:1998
畢業學年度:86
語文別:中文
論文頁數:212
中文關鍵詞:資訊系統外包績效評估指標組織特性差異資訊管理
外文關鍵詞:Information systems outsourcingOrganization characteristicDifferentperformance evaluationindexINFORAMTIONMANAGEMENT
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For the past decade, outsourcing of information systems (IS) functions in organizations has markedly increased. Accomplishing with the rapidly developing world of computer technology, outsourcing certainly plays the crucial role to improve the effectiveness and efficiency and upgrade the organization to a competitive level.Given the part or even all of its information services was handled by outsiders,it is imperative that IS managers must carefully considered outsourcing performance in the actual work settings when inspect the commitment for their IS functions. This study Pursued to identify a variety of clear and systematic indexes for IS community with regards to different organizational perspectives in Taiwan's large-scale enterprises. The results indicated that some characteristics, including evaluator's education degree, industry type, degree of outsourcing,frequency of outsourcing evaluation, communication with outsourcers, degree of evaluator's participation, significantly differed on the IS outsourcing performance indexes with regards to "organization strategic management", "system development and elasticity", "system operation management", "data security management", "resources planning", "user's satisfaction" "system's operating management", "information investment be nefit", "system's stability and suitability", "outsourcing operating cost", "IS department operation and management", respectively.
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