臺灣博碩士論文加值系統

由於企業對資訊科技的逐漸重視，使得資訊系統委外議題也逐漸的受到重視，許多專家指出，資訊系統委外可以產生利益，如降低成本、提高服務水準、企業專注於核心事業並快速的學習新技術等，但相對的資訊系統委外也有一些潛在的風險如對專案的控制較低、喪失自行開發新產品或技術的彈性等。然而這些由於委外所帶來的影響因素，往往與委外雙方的關係有高度的相關。
因此，本研究以交易成本理論與組織交換理論為基礎，分析組織差異及委外資訊功能之交易成本特性，對委外雙方互信關係的影響，進而評估其對委外任務成效的影響。就組織交換理論而言，本研究主要在發展並檢定委外互信關係的各個構面。以交易成本理論而言，則在檢定交易成本理論相關構念對委外互信的可能影響。在研究方法方面，本研究採實徵性的調查分析(empirical study)，以大規模的樣本資料蒐集方式來進行本研究。
經過資料分析，本研究的主要研究結果有三﹔委外雙方的互信行為對委外任務成效有部份的影響; 組織差異對委外雙方的互信行為有部份影響﹔資訊功能交易成本特性之不確定性因素對委外雙方的互信行為有影響。
根據上述結果，本研究提出三項建議供實務界參考。包括: 一、委外雙方的互信行為有助於委外任務成效的提升。因此，委外雙方應相互視為合作夥伴，致力於關係的改善。二、減少組織間的差異，有助於委外雙方互信關係的建立。因此，委外雙方應重視雙方組織的差異，並予以克服。三、減少委外專案的不確定性，有助於委外雙方互信關係的建立。因此，委外雙方可減少如專案金額、規格、時程及科技的不確定性等來增加雙方的信任關係。

目錄 I
圖目錄 IV
表目錄 V
第 一 章 緒論 1
1.1 研究背景 1
1.1.1 委外服務新趨勢 1
1.1.2 資訊功能委外國內市場現況 2
1.2 研究動機 2
1.2.1 資訊系統委外已成為企業提升競爭力的途徑 3
1.2.2 議題已逐漸受資管學界的重視 3
1.2.3 國內相關研究仍付之闕如 3
1.3 研究目的與問題 4
1.4 研究架構與程序 4
第 二 章 文獻探討 6
2.1 資訊功能委外與委外雙方關係之演進 6
2.1.1 資訊功能委外 6
2.1.2 委外雙方關係之演進 8
2.2 信賴 9
2.2.1 信賴的定義 10
2.2.2 信賴的形成 13
2.2.3 信賴行為 15
2.2.4 信賴在資訊功能委外中的重要性 17
2.3 組織差異 18
2.4 資訊功能特性 22
2.4.1 資產特用性 23
2.4.2 不確定性 24
2.4.3 頻率 25
2.5 委外任務成效 26
第 三 章 研究方法 29
3.1 研究構念 29
3.2 研究命題 30
3.3 研究變數與假說 34
3.3.1 互信對委外任務成效的效用 34
3.3.2 組織差異對互信行為的效用 36
3.3.3 資訊功能特性對互信行為的效用 41
3.4 研究變數操作化 46
3.5 研究方法與研究工具 48
3.6 資料分析方法 50
3.6.1 樣本基本資料分析 50
3.6.2 樣本穩定度分析 50
3.6.3 效度與信度分析 50
3.6.4 資料分析工具 51
3.6.5 資料分析流程 52
第 四 章 資料分析 53
4.1 樣本基本資料分析 53
4.2 資料穩定度分析 54
4.3 構念測量模型的效度與信度 55
4.3.1 效度 55
4.3.2 單構面的檢測 56
4.3.3 信度檢測 56
4.4 研究假說與命題 57
4.4.1 互信行為與委外任務成效 57
4.4.2 組織差異、資訊功能特性與互信行為 61
4.5 檢定結果整理 63
第 五 章 結論與建議 69
5.1 實證結果 69
5.1.1 研究結果 69
5.1.2 研究貢獻 70
5.2 研究限制 71
5.3 研究建議 72
5.3.1 管理實務建議 72
5.3.2 未來研究方向 74
參考文獻 75
附錄一 研究問卷
附錄二 因素分析報表

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