過去許多學者提出企業程序再工程的一般性方法論，同時也指出在實際導入時必須因應企業的環境做修正及落實。學者也發現，國內企業進行再工程的程序多是跨組織程序。涉及跨組織協調的企業程序再工程其進行過程具有何種特性？其與過去的組織過程模式有何不同？由於涉及跨組織協調的企業程序再工程是一種新興的組織現象，目前對其進行過程並不十分清楚。
本研究採用個案研究法，觀察英業達和COMPAQ、英業達和川慶塑膠這兩個成功個案如何進行涉及跨組織協調的企業程序再工程，並對進行的過程做系統化描述。分析描述的架構包含了三個觀點：過程觀點、情境觀點和內容觀點。描述的基礎是三種理論過程模式-計畫性模式、適應模式、浮現模式，利用其在過程觀點-目標的挑選、進度控制與資源配置-兩元素上不同的描述主張，做為檢視實際個案過程模式的依據。
本研究嘗試對涉及跨組織協調企業程序再工程的進行過程做一瞭解。除了描述成功個案的進行過程外，本研究也發現，涉及跨組織協調的企業程序再工程並沒有一定的過程模式，而這過程模式與問題目標的定義是否良好有關。目標定義良好的問題比較會是以計畫性模式來進行，目標定義不良的問題則比較會是以適應模式來進行。本研究的兩個案其進行模式都包含了計畫性模式和適應模式兩種。但本研究也不排除有其它個案會以浮現模式進行的可能。對實務界來說，本研究可做為導入企業程序再工程，並進一步改善跨組織協調的參考；對學術界來說，本研究可做為跨組織協調的發展、企業程序再工程的進行過程等相關研究的基礎。

第一章 緒論1
第一節 研究背景與動機1
第二節 研究問題3
第三節 研究設計4
第四節 論文章節安排5
第二章 文獻探討6
第一節 企業程序再工程的導入過程6
一、企業程序再工程的導入6
二、企業程序再工程的方法論7
第二節 組織的過程模式8
一、組織變革的過程模式9
二、策略管理的過程10
三、科技採用的過程模式11
四、創新的過程模式11
五、決策的過程模式12
第三節 跨組織協調模式13
一、跨組織協調的進行13
二、協調的進行模式13
三、跨組織協調的成分與層次14
第四節 電子資料交換的導入過程15
一、導入電子資料交換的情境和內容觀點15
二、電子資料交換的導入過程16
第三章 涉及跨組織協調的企業程序再工程：理論模式、分析架構與描述主張17
第一節 三種過程模式17
一、計畫性模式18
二、適應模式19
三、浮現模式19
第二節 分析架構19
一、分析架構的選擇20
二、分析架構的諸元22
第三節 涉及跨組織協調企業程序再工程描述主張的推導28
一、計畫性模式的描述主張28
二、適應模式的描述主張29
三、浮現模式的描述主張30
第四章 個案研究32
第一節 研究方法的選擇32
第二節 個案研究的設計32
一、分析單元及層次33
二、研究個案的選擇及數目33
第三節 資料的蒐集與分析35
第四節 研究的品質35
第五章 個案分析與發現36
第一節 個案一：英業達與康柏36
一、公司簡介-英業達36
二、公司簡介-康柏電腦37
三、涉及跨組織協調企業程序再工程的情境觀點37
四、涉及跨組織協調企業程序再工程的內容觀點40
五、涉及跨組織協調企業程序再工程的過程觀點-理論模式描述主張的實證發現41
第二節 個案二：英業達與川慶47
一、公司簡介-川慶塑膠47
二、涉及跨組織協調企業程序再工程的情境觀點48
三、涉及跨組織協調企業程序再工程的內容觀點49
四、涉及跨組織協調企業程序再工程的過程觀點-理論模式描述主張的實證發現50
第三節 理論模式實證的綜合發現54
一、情境觀點的跨個案分析54
二、過程觀點的跨個案分析56
三、理論模式的實證綜合發現57
第四節 個案研究的探索性發現58
一、以浮現模式進行的可能58
二、組織的情境59
第六章 研究結論與建議61
第一節 結論61
第二節 研究限制63
第三節 研究貢獻63
一、實務方面63
二、理論方面63
第四節 未來研究建議64
參考文獻65
附錄一 個案研究計畫書72
附錄二 個案資料庫索引75
附錄三 先導個案的經驗77
附錄四 對國內資訊電子業的瞭解83
附錄五 從跨組織協調的時間演進觀點看英業達的變革86

一、中文部份
江戶雄介，電腦爭霸戰-IBM絕地大反攻，1993，江小艾譯，牛頓，民83。
吳秉恩，組織行為學，華泰書局，民80。
吳聰賢，「研究的性質與類別」，楊國樞、文崇一、吳聰賢、李亦園合編，社會及行為科學研究法，上冊，十三版，東華書局，民78，pp. 35-65。
吳駿賢，企業導入電子資料交換技術與跨組織協調之個案研究，雲林技術學院資訊管理技術研究所未出版之碩士論文，民85。
季延平、郭鴻志，系統分析與設計-由自動化到企業再造，華泰書局，民84。
林振發，「如何利用商品條碼在商業自動化上」，1996台北電腦應用展採購指南，台北市電腦商業同業公會、中華民國對外貿易發展協會、第三波文化事業股份有限公司聯合出版，民85，pp. 211-218。
郭代華，「商業EDI發展成果與現況」，1996台北電腦應用展採購指南，台北市電腦商業同業公會、中華民國對外貿易發展協會、第三波文化事業股份有限公司聯合出版，民85，pp. 219-222。
陳怡文，企業運用電子資料交換之條件探討，交通大學管理科學研究所未出版之碩士論文，民80。
陳明德，「邁向二十一世紀的中小企業因應之道」，中小企業再造研討會論文集，經濟部中小企業處，民84。
黃健豪，資訊科技促成企業處理程序再生工程的個案研究，交通大學資訊管理研究所謂出版之碩士論文，民83。
黃欽勇，電腦王國R.O.C.-Republic of Computers的傳奇，天下文化，民84。
管郁君、管康彥、林明德，「以流程特性之觀點探討資訊科技與企業流程改造作法之搭配」，第七屆國際資訊管理學術研討會論文集，民85，pp. 137-144。
趙世賢，企業再造工程對人力資源管理活動影響之研究，輔仁大學管理學研究所未出版之碩士論文，民84。
劉仁傑，重建台灣產業競爭力，遠流出版，民86。
劉惠萍，EDI關鍵成功因素之研究-比較產業、廠商特性及主管角色的認知差異，交通大學資訊管理研究所未出版之碩士論文，民84。
鄭啟良、劉沛郁，「跨組織企業再造之實施特質探討」，第七屆國際資訊管理學術研討會論文集，民85，pp.129-136。
二、英文部份
Aiken, M., Dewar, R., DiTomaso, N., Hage, J., and Zeitz, G. Coordinating Human Services, Jossey-Bass, 1975.
Allison, G.T. Essence of Decision: Explaining the Cuban Missile Crisis, Little, Brown & Company, 1971.
Applegate, L.M., McFarlan, F.W. and McKenney, J.L. Corporate Information System Management: Text and Cases, 4th Ed., Irwin, 1996.
Benjamin, R.I. and Levinson, E. "A Framework for Managing IT-Enabled Change," Sloan Management Review, Summer 1993, pp. 23-33.
Benjamin, R.I., de Long, D.W. and Scott Morton, M.S. "Electronic Data Interchange: How Much Competitive Advantage?" Long Range Planning(23:1), 1990, pp. 29-40.
Bransford, J.D. and Stein, B.S. The IDEAL Problem Solver: A Guide for Improving Thinking, Learning and Creativity, 2nd Ed., W.H. Freeman and Company, 1993.
Buzzel, R.D. and Ortmeyer, G. "Channel Partnerships Streamline Distribution," Sloan Management Review, Spring 1995, pp. 85-96.
Caron, J.R., Jarvenpaa, S.L. and Stoddard D.B. "Business Reengineering at CIGNA Corporation: Experiences and Lessons Learned From the First Five Years," MIS Quarterly, September 1994, pp. 233-250.
Carr, D.K. and Johansson, H.J. Best Practices in Reengineering, McGraw-Hill, 1995.
Cash, J.I., McFarlan, F.W., McKenney, J.L. and Applegate, L.M. Corporate Information System Management: Text and Cases, 3rd Ed., Irwin, 1992.
Cummings, T.G. and Huse, E.F. Organization Development and Change, West Publishing Company,1989.
Davenport, T.H. and Short, J.E. "The New Industrial Engineering: Information Technology and Business Process Redesign," Sloan Management Review, Summer 1990, pp. 11-27.
Davenport, T.H. and Stoddard, D.B. "Reengineering: Business Change of Mythic Proportions," MIS Quarterly, June 1994, pp. 121-127.
Dawson, P. Organizational Change: a Processual Approach, Paul Chapman, 1994.
Earl, M.J. "The new and the old of business process redesign," Journal of Strategic Information System (3:1), 1994, pp. 5-22.
Earl, M.J., Sampler, J.L., and Short, J.E. "Strategies for Business Process Reengineering: Evidence from Field Studies," Journal of Management Information Systems (12:1), Summer 1995, pp. 31-56.
Emery, J.C. Management Information Systems- The Critical Strategic Resource, Oxford University Press, 1987.
Furey, T.R. and Diorio, S.G. "Making Reengineering Strategic," Planning Review, July/August 1994, pp. 6-11, 43.
Goodman, P.S. and Kurke, L.B. "Studies of Change in Organizations: A Status Report," in Goodman, P.S. et al. (Eds.), Change in Organizations, Jossey-bass, Inc., 1982, pp. 1-46.
Grover, V., Jeong, S.R., Kettinger, W.J. and Teng, J.T.C. "The Implementation of Business Process Reengineering," Journal of Management Information Systems(12:1), Summer 1995, pp. 109-144.
Guha, S., Grover, V., Kettinger, W.J. and Teng, J.T.C. "Business Process Change and Organizational Performance: Exploring an Antecedent Model," Journal of Management Information Systems(14:1), Summer 1997, pp. 119-154.
Guha, S., Kettinger, W.J. and Teng, J.T.C. "Business Process Reengineering- Building a Comprehensive Methodology," Information Systems Management, Summer 1993, pp. 13-22.
Hall, R.H., Clark, J.P., Giordano, P.C., Johnson, P.V. and Roekel, M.V. "Patterns of Interorganizational Relationships," Administrative Science Quarterly(22:3), September 1977, pp. 457-474.
Halpert, B.P. "Antecedents," in Rogers, D.L. Whetten, D.A. and Associates, Interorganizational Coordination: Theory, Research, and Implementation, Iowa State University Press, 1982, pp. 54-72.
Hammer, M. and Champy, J. Reengineering the Corporation - A Manifesto for Business Revolution, Harper Business, 1993,楊幼蘭譯，改造企業-再生策略的藍本，牛頓，民84。
Hammer, M. and Stanton, S.A. The Reengineering Revolution: a Handbook, Harper Collins, 1994, 林彩華譯，改造企業II-確保改造成功的指導原則，牛頓，民85。
Hammer, M. "Reengineering Work: Don''t Automate, Obliterate," Harvard Business Review(68:4), July-August 1990, pp.104-112.
Harrison, D.B. and Pratt, M.D. "A Methodology for Reengineering Businesses," Planning Review(21:2), Mar/Apr 1993, pp. 6-11.
Hax, A.C. and Majluf, N.S. The Strategy Concept and Process: A Pragmatic Approach, Prentice-Hall, Inc., 1991.
Hax, A.C. and Majluf, N.S. "The Concept of Strategy and the Strategy Formation Process," Interfaces(18:3), May-June 1988, pp. 99-109.
Hill, C.W.L. and Jones, G.R. Strategic Management: An Integrated Approach, 3rd Ed., Houghton Mifflin, 1995.
Hodge, B.J. and Anthony, W.P. Organization Theory: A Strategic Approach, Allyn and Bacon, Inc., 1991.
Holland, C. Lockett, G. and Blackman, I. "Planning for Electronic Data Interchange," Strategic Management Journal (13), 1992, pp. 539-550.
Kettinger, W.J., Teng, J.T.C. and Guha, S. "Business Process Change: A Study of Methodologies, Techniques, and Tools," MIS Quarterly, March 1997, pp. 55-80.
Konsynski, B.R. and McFarlan, F.W. "Information Partnerships- Shared Data, Shared Scale," Harvard Business Review, September- October 1990, pp. 114-120.
Kotter, J.P. "Why Transformation Efforts Fail," Harvard Business Review(73:2), 1995, pp. 59-67.
Langley, A. and Truax, J. "A Process Study of New Technology Adoption in Smaller Manufacturing Firms," Journal of Management Studies(31:5), September 1994, pp. 619-652.
Leonard-Barton, D. "Implementation as mutual adaptation of technology and organization," Research Policy(17), 1988, pp. 251-267.
Lippitt, G.L., Langseth, P. and Mossop, J. Implementing Organizational Change: A Practical Guide to Managing Change Efforts, Jossey-Bass, 1985.
Lumsdaine, E. and Lumsdaine, M. Creative Problem Solving: Thinking Skills for a Changing World, McGraw-Hill, 1995.
Malone, T.W., Yates, J. and Benjamin, R.I "Electronic Market and Electronic Hierarchies," Communications of the ACM(30:6), June 1987, pp. 484-497.
McHugn, P., Merli, G. and Wheeler, W.A. Beyond Business Process Reengineering, John Wiley & Sons, 1995.
Miles, M.B. and Huberman, A.M. Qualitative Data Analysis, Sage Publications, 1994.
Mintzberg, H. and Waters, J.A. "Of Strategy Delivered and Emergent," Strategic Management Journal(6:3), 1985, pp. 257-272.
Mulford, C.L. and Rogers, D.L. "Definitions and Models," in Rogers,D.L., Whetten, D.A. and Associates Interorganizational Coordination: Theory, Research, and Implementation, Iowa State University Press, 1982, pp. 9-31.
Nolan, R.L. "Reengineering: Competitive Advantage and Strategic Jeopardy," in Nolan, R.L., Stoddard, D.B., Davenport, T.H. and Jarvenpaa, S. Reengineering the Organization, Harvard Business School publishing, 1995, pp. 41-51.
Pool, J. and Koopman, P.L. "Strategic Decision Making in Organization," in Hosking, D.M. and Anderson, N. (Eds.) Organizational Change and Innovation: Psychological Perspectives and Practices in Europe, Routledge, 1992, pp. 71-98.
Scott Morton, M.S. (Eds.) The Corporation of the 1990s: Information Technology and Organizational Transformation, Oxford University Press, 1991.
Sheombar, H.S. "EDI-induced Redesign of Co-ordination in Logistics," International Journal of Physical Distribution & Logistics Management(22:8), 1992, pp. 4-14.
Shrivastava, P. and Grant, J.H. "Empirically Derived Models of Strategic Decision-making Processes," Strategic Management Journal(6), 1985, pp. 97-113.
Smith, G.F. "Towards a Heuristic Theory of Problem Structuring," Management Science(34:12), December 1988, p.1489-1506.
Stoddard, D.B. and Jarvenpaa, S. "Reengineering Design is Radical; Reengineering Change is Not!" in Nolan, R.L., Stoddard, D.B., Davenport, T.H. and Jarvenpaa, S. Reengineering the Organization, Harvard Business School publishing, 1995, pp. 441-454.
Thompson, A.A.J. and Stickland, A.J. Strategy Formulation and Implementation, 5th Ed.,Richard D. Irwin, 1992.
Thompson, J.D. Organizations in Action, McGraw-Hill, 1967.
Venkatraman, N. "IT-Enabled Business Transformation: From Automation to Business Scope Redefinition," Sloan Management Review(35:2), Winter 1994, pp. 73-87.
Vrakking, W.J. and Cozijnsen, A.J. "Monitoring the Quality of Innovation Processes and Innovation Seccesses," in Hussey, D.E. (Eds.) The Innovation Challenge, John-Wiley & Sons, 1997, p25-.
Werr, A. "Approaches, Methods and Tools of Change- A Literature Survey and Bibliography," Economic & Industrial Democracy, Nov 1995, pp. 607-651.
Yang, C. and Liao, L.F. "Issues of Reengineering: A Reference Framework of Business Transformation," 第五屆國際資訊管理學術研討會論文集，1994，pp. 63-69。
Yetton, P.W., Johnston, K.D. and Craig, J.F. "Computer-Aided Architects: A Case Study of IT Strategic Change," Sloan Management Review, Summer 1994, pp. 57-67.
Yin, R.K. Case Study Research: Design and Methods, 2nd Ed., Sage Publications, 1994.
Yukl, G. Leadership in Organizations, 3rd Ed., Prentice Hall, 1994.