一、中文文獻
1. 伍淑慧,「工作流程管理系統與群組軟體應用在國內資訊業之現況與效率研究」,國立交通大學資訊管理研究所碩士論文,1996。
2. 林耀欽,「企業再造的利造-流程自動化的技術與管理」,資訊與電腦,205期,8月,1997,pp.108-111。
3. .王瑞之,「企業流程改造與實踐之最佳工具-工作流程軟體」,資訊與電腦,188期,3月,1996年,pp.68-69。
4. 張世敏,「適合大眾使用的工作流程軟體」,網路資訊,72 期,11月,1997年,pp.150-156。
5. 邵新中,孫澎,「Workflow on World Wide Web : 4W(全球資訊網工作流)」,黃埔學報,33期,6月,1997年,pp.179-191。6. 辜靜玟,「阻礙工作流程系統運作的六大癥結」,0與1BYE科技雜誌,181期,1996年,pp.79-85。
二、英文文獻
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34. WfMC Glossary-A Workflow Management Coalition Specification. Workflow Management Coalition , Brussels , Belgium ,.(1994)
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