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研究生:鍾桂芳
研究生(外文):Gui-Fang Chung
論文名稱:委外承包商評選群體決策過程之研究-以經濟部商業司電子工商計劃為例
論文名稱(外文):A Group Decision Process for Evaluating the Outsourcing Venders of the Information System — The Case Study of Ministry of Economic of Affairs R. O. C.
指導教授:黃宇翔黃宇翔引用關係李坤清李坤清引用關係
指導教授(外文):Yeu-Shiang HuangKuen-Ching Lee
學位類別:碩士
校院名稱:銘傳大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2000
畢業學年度:88
語文別:中文
論文頁數:105
中文關鍵詞:資訊系統委外多屬性效用理論德爾菲法群體決策過程
外文關鍵詞:Information Systems OutsourcingMulti-Attribute Utility FunctionDelphi MethodGroup Decision Process
相關次數:
  • 被引用被引用:23
  • 點閱點閱:301
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:5
本研究選取資訊系統委外過程中的「承包商評選階段」為主題,以「經濟部八十九年度電子工商計劃-規劃及試辦系統」為探討之個案,並針對傳統舊有評選方式之修正,提出一適用於政府機關資訊系統委外承包商評選之群體決策過程,期望透過專家顧問群之參與,改進舊有評選過程之缺失,以使群體決策過程更具公平性與有效性。研究運用群體決策(Group Decision)及多屬性效用(Multi-Attribute Utility)等理論之整合,並透過德爾菲法(Delphi Method)之運用,以取得決策成員之意見,達成一致性之群體決策。研究透過文獻探討、專家訪談及問卷分析,萃取出研究個案承包商評選之九個構面,輔以研究訪談之設計及兩次德爾菲法之運作,達成群體決策成員對個案承包商評選之一致性意見。
This research focusing on the evaluation process of the information system outsourcing is based on the theory of Multi-attribute utility along with Delphi group decision technique. We believe that with the participation and involvement of the group experts, the traditional evaluation process can be improved efficiently and effectively. Questionnaire is first developed to construct the decision attributes, Multi-attribute utility and the group decision technique are applied to integrate the expert’s opinions, Delphi method is used to elicit the group members’ preferences and achieve the group consistence.
目 錄
目 錄 I
表 目 錄 III
圖 目 錄 IV
第一章 緒論 1
第一節 背景 1
第二節 動機 2
第三節 目的 3
第二章 文獻探討 5
第一節 政府機關資訊系統委外概述 5
第二節 多評準決策理論(MULTI-CRITERIA DECISION MAKING, MCDM) 24
第三節 群體決策(GROUP DECISION) 30
第四節 多屬性效用理論於群體決策方法上的運用 36
第三章 研究方法 40
第一節 問題描述 40
第二節 研究架構 43
第四章 群體決策過程 45
第一節 評選構面的建立 46
第二節 效用及權重之決定 55
第三節 決策之整合 65
第四節 德爾菲回饋 68
第五章 結論 71
第一節 研究貢獻 71
第二節 研究限制 71
第三節 未來研究方向 72
參考文獻 73
英文參考文獻 73
中文參考文獻 76
附錄一、委外承包商評選準則表 78
附錄二、問卷設計-電子工商計畫 79
附錄三、專家訪談問題卷 81
附錄四、德爾菲問卷設計 96
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