臺灣博碩士論文加值系統

隨著即將進入二十一世紀的知識經濟突發時代，知識管理的課題已是企業界為其振興與提昇競爭力的主要訴求，也是一項重要管理工具。連鎖體系的經營最為重要的是其管理的知識，因此在面對競爭日趨激烈的環境，必須建立一完整且具競爭力的組織知識管理架構。
本研究是以台灣的連鎖體系為實證之研究對象，探討組織知識的管理模式，此模式中包括組織文化類型、組織知識特性、組織知識管理特質、組織知識管理方式、組織成員特性及組織知識管理滿意度間之關係，企圖建立一個連鎖體系知識管理的模式，對連鎖體系之知識管理理論建立與經營管理實務上能有所助益。
本研究經由多變量統計分析，驗證得知不同組織文化類型會影響組織知識管理的滿意程度及組織知識管理特質；組織知識管理方式會影響組織知識管理的滿意程度；但組織規模大小與成員學歷高低不會影響組織知識管理的滿意度。
本研究亦得知組織文化對組織知識管理滿意度的影響會受到組織知識管理特質干擾；另外經由因徑分析，驗證結果得知組織知識特性會透過組織知識管理特質來影響組織知識管理滿意度。
本研究對連鎖體系業者之建議為企業若能調適組織文化、提昇組織知識管理特質及善用組織知識管理之資訊科技；如此可改善組織知識管理滿意度，進而可提昇組織經營能力與競爭力。

The 21th century is the era of a knowledge economic boom. The issues that knowledge management deals with are not only the main pursuit in business industry to become more competitive, but also an important management tool in within. The chain store system must build up a complete and competition knowledge management model that fact more compete, because operate the chain store system that management knowledge is important.
The subject of this thesis is the chain store system in Taiwan. The main focus in this research is the management model in organization. In this model, the relationship among organizational culture category, organizational knowledge characteristic, knowledge management characteristic of organization, knowledge management way in organization, characteristic of organizational members and the level of satisfaction in organizational knowledge management can be found. This research tries to build up a knowledge management model in chain store system and hope it could be beneficial to the management in chain store system.
Through multivariate analysis, we proof that organizational culture will influence the level of satisfaction of organizational knowledge management as well as characteristic of organizational knowledge management. The way of knowledge management in the organization will influence the level of satisfaction of organizational knowledge management; but the scale of organization and the education level of members will not influence the level of satisfaction of organizational knowledge management.
The influence of organization culture to the level of satisfaction of organizational knowledge management will be interfered by knowledge management characteristic of organization. Moreover, through path analysis, knowledge management characteristic of organization will influence the level of satisfaction of organizational knowledge management through knowledge management feature of organization.
Combining the results of this research, some suggestions are made for the chain store system owner: to adjust organizational culture, to bring up the knowledge management feature of organization, and to use the medium of organizational knowledge management in a right way. This will ameliorate the level of satisfaction in knowledge management, improve the ability of business operating and increase the competency of organization.

誌謝..................................................I
中文摘要..............................................II
英文摘要............................................III
目錄...................................................V
表目錄...............................................VII
圖目錄................................................IX
第壹章 緒論...........................................1
第一節研究背景.......................................1
第二節研究動機.......................................3
第三節研究目的.......................................4
第貳章 文獻探討........................................5
第一節連鎖體系之文獻探討..............................5
第二節知識的定義及分類................................8
第三節知識的特性.....................................15
第四節知識管理特質...................................20
第五節組織的特性.....................................34
第參章研究設計.......................................46
第一節 本研究所採用之變項及其操作性定義...............46
第二節 研究假設......................................51
第三節 研究樣本選擇方法...............................55
第四節 問卷信度、效度分析.............................58
第五節 研究限制.......................................60
第肆章實證分析........................................61
第一節 回卷廠商基本資料分析...............................61
第二節 組織文化、知識管理特質及知識管理滿意度之關係........64
第三節 組織文化類型與組織知識管理特質之關係................73
第四節 知識特性、組織知識管理特質及知識管理滿意度之關係.....75
第五節 公司規模大小、員工教育程度和知識管理滿意度之關係.....81
第六節 知識管理方式和知識管理滿意度之關係..................83
第伍章結論與建議......................................84
第一節研究結論........................................84
第二節研究貢獻........................................90
第三節對連鎖體系的建議................................92
第四節未來研究方向....................................93
參考文獻.................................................95
附錄一 研究問卷

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