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研究生:李昆霖
研究生(外文):Kung-Ling Lee
論文名稱:知識管理系統—以管理委外資訊系統為例
論文名稱(外文):Knowledge Management System of Outsourced Information System
指導教授:陳宗天陳宗天引用關係
指導教授(外文):Tsung-Teng Cheng
學位類別:碩士
校院名稱:國立中正大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2001
畢業學年度:89
語文別:中文
論文頁數:78
中文關鍵詞:知識管理知識管理系統資訊系統委外可延伸標示語言
外文關鍵詞:knowledge managementknowledge management systemoutsourcingextensible markup language
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為了滿足人類許多不同方面的需求,各式各樣的資訊系統漸漸的因應而生,所運用的層面也愈來愈廣泛;然而並非每個組織都有自己開發資訊系統的能力,所以將資訊系統委外便成為一種常用的解決方式。然而當委外作業交易結束後,需求可能隨著時間而有所改變,系統亦有可能遇到問題,但因為重要的系統相關知識並沒有隨著系統一起轉移,將造成組織許多潛在的損失。
在知識經濟的時代裡,如何掌握這些關鍵的知識與技術已成了刻不容緩的課題。故本研究以知識管理的概念為基礎,同時結合適當的資訊科技如ASP、XML,並結合後端資料庫,提出一個Web-based知識管理系統的架構,來幫助系統相關知識能順利的轉移,並妥善的管理。
藉由與一實際委外個案之開發人員進行系統功能與效果評估的結果顯示,使用者對於系統所提供的功能大多給予不錯的評價;他們認為本研究所架構之知識管理系統能夠較有系統地儲存、取得知識,可減少搜尋知識的時間,能夠快速的尋找到具有相關知識的人員。
All kinds of Information Systems have been developed to satisfy people’s different needs. However, not every organization has the ability to build an information system. Therefore, organizations outsource their information systems. As time goes by, system requirements vary, and some problems may occur on system. The key system related knowledge does not transfer accompanying with the information system that results in organization’s potential loss.
In the knowledge economy era, how to manage the key knowledge and technology well have became the most clamant issues. Therefore, we construct a framework of knowledge management system of outsourced information system. We also construct a prototype system based on Web and XML technology to help transfer relevant knowledge successfully in the process of outsourcing for follow-up development and maintenance.
We interviewed the developers and project managers to evaluate the prototype system in a real case. They gave good evaluation of supplied functions. They believed that the knowledge management system could help them store and acquire knowledge more systematically, reduce the searching time, and find suitable person rapidly.
目錄I
圖表目錄IV
第一章 緒論1
第一節、研究背景與動機1
第二節、研究目的4
第三節、研究範圍5
第四節、研究貢獻6
第五節、研究流程與論文架構7
第二章 文獻探討8
第一節、資訊系統委外9
一、委外的定義9
二、委外的成功9
三、委外的風險10
四、未來的變動10
五、合約到期11
六、合約12
七、合夥關係12
第二節、知識管理14
一、知識的定義與分類14
二、知識的取得15
三、知識的整理15
四、知識的轉移16
五、知識管理系統與資訊科技17
第三節、資訊系統委外與知識管理23
一、目前資訊系統委外與知識管理結合的情形23
二、委外資訊系統的知識24
第四節、可延伸標示語言(EXTENSIBLE MARKUP LANGUAGE)25
一、可延伸標示語言的起源與定義25
二、XML的優點26
三、XML Schema27
四、XML與資料庫之結合27
第三章 系統分析29
第一節、系統架構30
第二節、系統功能32
第三節、系統主要流程34
一、透過HTML FORM新增知識34
二、上傳XML知識35
三、查詢知識36
四、下載XML知識37
第四節、知識種類38
一、知識分佈圖38
二、會議記錄39
三、參考理論40
四、靈感41
五、常見之問題42
第五節、系統建置流程44
第四章 系統設計與開發46
第一節、系統環境47
一、系統開發環境與選擇47
二、使用端環境48
第二節、系統功能介紹與描述49
一、登入管理子系統49
二、基本資料維護子系統49
三、系統知識維護子系統50
四、個人知識維護子系統52
五、知識新增子系統52
六、知識查詢子系統54
七、知識意見交換子系統58
第五章 系統驗證59
第一節、評估方式60
第二節、受訪者61
第三節、資料分析62
一、瞭解目前現況62
二、使用後評估63
第六章 結論與建議66
第一節、結論66
第二節、研究限制67
第三節、未來研究建議與方向68
參考文獻69
附錄A、系統設定72
附錄B、程式清單75
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10.Doney, Patricia M & Cannon, Joseph P, “ An examination of the nature of trust in buyer-seller relationships,” Journal of Marketing, Apr 1997, Vol. 61, Iss. 2, pp. 35-51.
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25.Quinn, J. & Hilmer, F., “Strategic Outsourcing,” Sloan Management Review, Summer 1994, Vol. 35, Iss. 4, pp. 43-55.
26.Ravichandran, T & Rai, Arun, “Total quality management in information systems development: Key constructs and relationships,” Journal of Management Information Systems, Winter 1999/2000, Vol. 16, Iss. 3, pp. 119-155.
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