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研究生:陳世明
論文名稱:知識分享與創新績效之研究-以交易成本理論觀點探討
論文名稱(外文):Knowledge Share with the Performance of Innovation– Transaction Cost Perspective
指導教授:龔志賢龔志賢引用關係方世杰方世杰引用關係
學位類別:碩士
校院名稱:長榮管理學院
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2001
畢業學年度:89
語文別:中文
論文頁數:94
中文關鍵詞:知識分享交易成本理論知識交易市場特殊專業知識知識不確定性互動因素
外文關鍵詞:Knowledge SharingTransaction Cost TheoryKnowledge Transaction MarketUniquely Know-HowKnowledge UncertaintyInteractive Elements
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近年來有關知識管理的研究大致可分為兩大學派,一為資訊學派,另一為行為學派。然而,許多企業所建構企業本身的知識管理系統大都偏向資訊與知識的編碼、儲存、及擴散上,但誠如Devenport & Prusak (1998); Sarvary (1999)等學者所強調的,再好的資訊系統若無組織管理制度的配合,亦無法發揮應有的效益。因此,本研究將以交易成本理論的觀點來剖析,組織中成員如何交流與分享彼此間知識與經驗之影響因素,從而瞭解知識供應者與需求者間所形成的知識交易市場無效率之癥結;而後再加入互動因素以尋求解決知識市場無效率之問題,以提高組織成員間知識分享行為。最後,則是以研發創新績效來作為衡量研發單位人員間的知識分享行為對企業之研發創新之相關性影響。
因此,本研究以四大電子產業中之研發部門人員進行實證性研究。總計發出150份問卷,回收118份,篩選出研發專案主持人或為高階研發之人員共計84份。本研究針對問卷所蒐集的資料進行分析,以SPSS統計軟體作為分析資料的主要工具。以依據研究目的及其所建立之研究假設,採用不同的多變量分析方法加以分析。
研究結果發現,擁有獨特專業知識之研發人員雖不拒斥與他人分享其所擁有的知識,但其所分享之知識卻是較為簡易的專業知識。且研發人員有限的專業能力及資訊,並不致影響彼此分享知識的行為。因此,造成知識市場無效率的主因乃是知識不確定及投機行為。但互動因素加入卻可使得知識分享的人為障礙為之排除,亦即研發人員間高度的互動將使得彼此知識分享的程度更高。且研發人員藉由有效地分享專業知識,可直接地提高企業之研發創新績效。
最後,希望透過本文學術研究之結果,可提供企業經營者了解如何去培養與建立組織成員間知識分享行為或文化,將是讓知識管理的精髓得以深植於企業之中,如此方得以邁入知識型企業之新紀元。
關鍵詞:知識分享、交易成本理論、知識交易市場、特殊專業知識、知識不確定性、互動因素。
With the age of knowledge economy, the kernel technology and function of each industry is used to construct a strategic industry structure. The Council for Economic Planning and Development (CEPD) of Taiwan indicates that the spread of globe knowledge is to contribute to the knowledge innovation, knowledge progress and productivity in the world. In recently studies of Knowledge Management (KM) are divided into two major streams. One is information sect and another is behavioral sect. On the contrary, the majority of KM systems in the enterprise perform information coding, storing, and flowing. As Devenport & Prusak (1998); Sarvary (1999) emphasize, “Without the perfectible governance machine, even the best information system still were not able to enhances the system to effect it shall be.” This research will focus on the factor that the organization member exchange and share their experiments and knowledge with each other. The main problem of the inefficient knowledge transaction market formed by the knowledge supplier and knowledge demander can be found from the transaction cost theory point of view. Finally, technology innovation performance and new product development performance are used to evaluate the R&D innovation performance of the R&D department in order to realize the relationship between the behavior of knowledge sharing of the R&D members and the R&D innovation performance of organization. By these results, forming a culture or behavior of knowledge sharing can be achieved.
Keywords:Knowledge Sharing, Transaction Cost Theory, Knowledge Transaction Market, Uniquely Know-How, Knowledge Uncertainty, Interactive Elements.
誌謝…………………………………………………………………………Ⅰ
中文摘要……………………………………………………………………Ⅱ
英文摘要………………………………………………………….…….…..Ⅲ
目錄…………………………………………………………………………Ⅳ
表目錄………………………………………………………………………Ⅵ
圖目錄………………………………………………………………………..Ⅷ
第一章 緒論
第一節 研究背景與動機...........................................................................1
第二節 研究目的.......................................................................................3
第三節 研究對象與限制...........................................................................4
第四節 論文結構.......................................................................................6
第五節 研究流程.......................................................................................7
第二章 文獻探討
第一節 知識的定義...................................................................................8
第二節 知識的內涵與分類.....................................................................11
第三節 知識分享….................................................................................14
第四節 知識交易市場……….................................................................16
第五節 交易成本理論………………………………………………..18
第六節 知識供應者角色……………………………………………..21
第七節 知識需求者角色……………………………………………..23
第八節 互動因素……………………………………………………..24
第九節 研發創新績效………………………………………………..28
第三章 研究方法
第一節 研究架構之建立.........................................................................36
第二節 研究假說之建立........................................................…….........37
第三節 研究變數及操作性定義……………………………………..39
第四節 資料分析方法與流程………………………………………..42
第四章 研究結果與分析
第一節 樣本特徵分析………………………………………………..43
第二節 研究構念因素分析與信度分析……………………………..44
第三節 知識供給者及知識需求者類型分析………………………..51
第四節 知識供給者、知識需求者與知識分享行為分析…………….54
第五節 互動因素與知識分享行為相關性分析……………………….55
第六節 知識分享行為與研發創新績效迴歸分析…………………..66
第五章 結論與建議
第一節 研究結論.....................................................................................67
第二節 研究貢獻與建議............................................………………….71
參考文獻
一、中文部份…………………………………………………………………72
二、英文部份…………………………………………………………………74
附錄一 中文問卷(一)...…………………………………………………….82
附錄二 英文問卷(二)………………………………………………………88
自述…………………………………………………………………………..94
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