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研究生:方佳娣
研究生(外文):Chia-Ti Fang
論文名稱:以系統動態學建構供應鏈績效評估模式
論文名稱(外文):Using System Dynamics Approach to Construct a Performance Measurement Model for Supply Chain Management
指導教授:吳錦波吳錦波引用關係
指導教授(外文):Jin-Po Wu
學位類別:碩士
校院名稱:淡江大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2001
畢業學年度:89
語文別:英文
論文頁數:77
中文關鍵詞:供應鏈管理績效評估系統動態學
外文關鍵詞:Supply chain managementsystem dynamicsperformance measurement
相關次數:
  • 被引用被引用:16
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供應鏈管理一般被定義為一種整合生產線上下游廠商,以達到一種效率上、競價上、彈性上等等優勢的一種策略科技,它的中心思想,便是一種以上下游結盟來加值、增加彈性及使企業更著眼在核心能力的方式。然而,為供應鏈管理建構一個可靠的績效評估模式,已被證明具有相當程度的重要性。
1961年,Forrester提出產業動態學一書,書中首度以系統動態學模式化產業上下游之動態關係,而書中所提到之Supply Chain independence 一詞,亦為供應鏈管理之最早引領。而在目前學術上,供應鏈管理之動態特性亦不斷地被重視;正因為供應鏈管理為一動態系統,故在決策時其動態特性實不容忽略。
本篇論文為配合供應鏈管理之動態特性,即使用系統動態學方法論,來建構一評估供應鏈管理績效之模型。透過此績效評估模型中,績效指標與供應鏈管理變數之因果互動,將可協助我們釐清供應鏈管理系統架構;在驗證過模型系統之信度後,透過各種情境分析,此模型將可提供諸如須求預測、品質控制及行銷等方面之各種管理決策參考。
本研究是以西藥產業之供應鏈為背景,透過與上中下游資訊主管之訪談,協助本模式之建立。
By definition, Supply Chain Management (SCM) represents a systematic effort to provide integrated management to the Supply Value Chain to meet customer needs and expectations, from suppliers of raw material through manufacturing and on to end customers.” Yet to evaluate the behavior of a SCM system, a credible performance measurement model is apparently significant.
This research uses System Dynamics approach to construct a real model for the performance measurement of SCM. By analyzing the interactions between elements within the performance measurement system, it can be helpful to clarify the structure and the dynamic nature of Supply chain management. Along with model construction, scenario analysis throughout this SCM performance measurement system is implemented with a view to make system modeling complete and constructive.
Refer to the simulation results obtained from the model, complicated managerial policy decisions such as demand planning, quality control and marketing related decisions can be estimated and resolved. This study uses a practical case of pharmacy industry supply chain to proof the effectiveness and reliability of this model.
CHAPTER 1 INTRODUCTION
1.1 RESEARCH BACKGROUND1
1.2 RESEARCH MOTIVATION2
1.3 RESEARCH PURPOSE3
1.4 RESEARCH PROCEDURE4
1.5 RESEARCH STRUCTURE5
CHAPTER 2 LITERATURE REVIEW
2.1 SUPPLY CHAIN MANAGEMENT7
2.1.1 Definition of Supply chain7
2.1.2 Introduction of supply chain management8
2.1.3 supply chain management approaches9
2.2 PERFORMANCE MEASUREMENT14
2.2.1 Introduction of Performance Measurement14
2.2.2 Performance Measurement for Supply Chain Management17
2.3 SYSTEM DYNAMICS21
2.3.1 Meanings of system21
2.3.2 The signification and evolution of System Dynamics22
2.3.3 Supply Chain Dynamics23
CHAPTER 3 RESEARCH METHOD
3.1 INTRODUCTION25
3.2 THE BASIC PRINCIPLE OF SYSTEM DYNAMICS26
3.2.1 Stock26
3.2.2 Flow27
3.3.3 Converter27
3.3.4 Connector27
3.3 SYSTEM DYNAMICS IMPLEMENTATION PROCEDURES27
3.3.1 Forrester’s seven stages of implementation28
3.3.2 Roberts et al’s six stages of implementation28
3.3.3 Taw’s stages of implementation29
3.4 OVERVIEW OF THE MODELING PROCESS30
CHAPTER 4 CASE BACKGROUND32
CHAPTER 5 RESEARCH DESIGN
5.1 CONCEPTUAL FRAMEWORK35
5.2 SYSTEM MODEL37
5.3 VARIABLES ANALYSIS38
5.3.1 SCM Goals perspective38
5.3.2 End Customer Benefits perspective38
5.3.3 Financial perspective39
5.3.4 SCM Improvement perspective40
CHAPTER 6 SYSTEM SKETCH
6.1 SUPPLY CHAIN ACTIVITIES43
6.2 SCM GOALS PERSPECTIVE46
6.2 SCM GOALS PERSPECTIVE47
6.3 END CUSTOMER BENEFITS PERSPECTIVE50
6.3 END CUSTOMER BENEFITS PERSPECTIVE51
6.4 FINANCIAL PERSPECTIVE54
6.4 FINANCIAL PERSPECTIVE55
6.5 SCM IMPROVEMENT PERSPECTIVE57
6.5 SCM IMPROVEMENT PERSPECTIVE58
6.5 SCM IMPROVEMENT PERSPECTIVE59
CHAPTER 7 RESULTS
7.1 MODEL VALIDITY64
7.1.1 Stability64
7.1.2 Time Phase64
7.1.3 Pattern of Oscillation64
7.2 SIMULATIONS65
7.2.1 Change of demand forecasting policy65
7.2.2 Change of market need66
7.2.3 Change of error occur rate67
CHAPTER 8 CONCLUSIONS
8.1 RESEARCH CONCLUSIONS69
8.2 FUTURE RESEARCH DIRECTION70
8.3 IMPLICATIONS FOR PRACTITIONERS71
REFERENCES73
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