(3.237.178.91) 您好!臺灣時間:2021/03/07 00:38
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

我願授權國圖
: 
twitterline
研究生:許道然
論文名稱:公部門組織信任與組織公民行為關係之研究
指導教授:孫本初孫本初引用關係
學位類別:博士
校院名稱:國立政治大學
系所名稱:公共行政學系
學門:社會及行為科學學門
學類:公共行政學類
論文種類:學術論文
論文出版年:2001
畢業學年度:90
語文別:中文
論文頁數:227
中文關鍵詞:信任組織信任組織公民行為社會交換理論心理契約逢迎
相關次數:
  • 被引用被引用:802
  • 點閱點閱:2576
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:859
  • 收藏至我的研究室書目清單書目收藏:19
本研究旨在探討組織信任和組織公民行為之間的關係。所謂組織信任乃組織成員對其主管和服務機關所抱持的一種認知和信念系統。它包括組織成員對主管工作能力的評價、對主管之行為舉止是否可靠或前後一致的認知,以及對組織中成員互動是否真誠、可靠的瞭解。至於組織公民行為則為組織成員自發性的一種對組織長期績效有益的利社會行為,這種行為除與組織的正式規範無關外,也不受組織中獎懲機制的約束。根據國內外零星的研究,組織信任和組織公民行為之間確有正相關存在。惟多數之實證調查均係以私部門為對象,甚少及於政府機關。且使用之量表亦以私部門之運作現況為基礎編製而成,因此無法完全顯現公部門組織運作的實況。
本研究在整理和歸納國內外理論性和實證性文獻之後,除分別對組織信任和組織公民行為提出整合性及分析性的概念架構外,並進一
步編製公部門組織公民行為量表。最後並以此新編量表作為測量工具
,檢驗我國行政院所屬一級部會非主管級公務員在組織信任和組織公民行為之間的關連性。在經由因素分析之後,組織信任得到「主管信任」和「機構信任」兩個因素,組織公民行為則得到「敬業」、「樂群」、「守分」、「忠誠」和「熱心」五個因素。而研究的結果則發現,組織信任和組織公民行為有顯著之中度正相關。另在組織信任各構面和組織公民行為各構面之間的關聯性分析方面,則發現除「機構信任」和「敬業」兩者為極弱度正相關,且缺乏顯著性外,其他變項之間都能達到顯著的正相關。
此外,本研究亦探討七項人口變項(性別、年齡、教育程度、官等、擔任公職年資、在服務機關任職年資和薪資水準)和組織信任以及組織公民行為之間的關連性,結果發現此七項人口變項在整體組織信任和組織公民行為的表現上,均無顯著性差異存在。
最後,本研究並根據研究發現提出討論,並分別從組織信任和組織公民行為兩個面向探討研究結果對公部門管理的涵義。同時,並從理論模式、研究方法和研究主題三方面提供後續研究之建議。
第一章 緒論‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧1
第一節 研究動機與目的‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧01
第二節 研究方法‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧09
第三節 研究範圍、研究流程與研究限制‧‧‧‧‧‧‧‧11
第二章 文獻探討‧‧‧‧‧‧‧‧‧‧‧‧16
第一節 組織信任之理論與實務之研究‧‧‧‧‧‧‧‧‧16
第二節 組織公民行為之理論與實務之研究‧‧‧‧‧‧‧56
第三節 組織信任與組織公民行為關係文獻之探討‧‧‧‧97
第三章 研究設計‧‧‧‧‧‧‧‧‧‧‧‧103
第一節 研究架構與研究變項說明‧‧‧‧‧‧‧‧‧‧‧103
第二節 研究問題與研究假設‧‧‧‧‧‧‧‧‧‧‧‧‧107
第三節 問卷設計‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧115
第四節 研究調查過程‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧128
第四章 資料分析與結果討論‧‧‧‧‧‧‧133
第一節 資料初步分析‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧133
第二節 組織信任與組織公民行為之關聯性分析‧‧‧‧‧140
第三節 人口變項與組織信任之關聯性分析‧‧‧‧‧‧‧152
第四節 人口變項與組織公民行為之關聯性分析‧‧‧‧‧160
第五章 結論與建議‧‧‧‧‧‧‧‧‧‧172
第一節 結論‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧173
第二節 研究貢獻及對管理實務的涵義‧‧‧‧‧‧‧‧‧190
第三節 對後續研究之建議‧‧‧‧‧‧‧‧‧‧‧‧‧‧201
參考文獻‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧204
附錄:本研究所使用之問卷‧‧‧‧‧‧‧224
參考文獻
一、中文部分
中時晚報,(民90 a),互動不良,90.03.22。
中時晚報,(民90 b),不配合?事務官:首長出現權力的傲慢, 90.
03.22。
中國時報,(民89),施政錯亂 信心喪失,89.09.17。
中國時報,(民89),政爭拖垮經濟 景氣敗在信心,89.12.28。
中國時報,(民90),批鬥事務官無助行政效率的提升,90.03.23。
王保進,(民88),視窗版SPSS與行為科學研究,臺北:心理出版
社。
朱雲漢,(民89),正視台灣信心危機的根源,中國時報,89.12.11。
李美枝,(民80),社會心理學-理論研究與應用,臺北:大洋出版社

李沛良,(民83),社會研究的統計分析,臺北:巨流出版社。
李茂興、余伯泉譯,(民84),( E.Aronson, T. D. Wilson & R. M.
Akert 原著 ),社會心理學,臺北:揚智文化事業股份有限公司。
李宛蓉譯,(民87),法蘭西斯.福山(Francis Fukuyama)原著,誠
信:社會德性與繁榮的創造,臺北:立緒文化事業有限公司。
吳思華,(民88),策略九說:策略思考的本質,臺北:臉譜文化事業
股份有限公司。
吳定、張潤書、陳德禹、賴維堯,(民89),行政學(二),修訂四版
,臺北:國立空中大學。
吳瓊恩,(民85),行政學,臺北:三民書局。
林端,(民89),雙重信任危機考驗新政府,中國時報,89.09.22。
林淑姬,(民81),薪酬公平、程序公平與組織承諾、組織公民行為關
係之研究。國立政治大學企業管理研究所博士論文。
林鉦棽,(民85),組織公正、信任、組織公民行為之研究:社會交換
理論之觀點,管理科學學報,第十三卷,第三期,第 391-415頁。
林淑卿,(民86),重建政府改革中的信任關係,人力發展,第四十四
期,第28-33頁。
孫非等譯,(民88),( Peter, M. Blau 原著),社會生活中的交換
與權力,臺北:桂冠圖書公司。
孫本初,(民87),公共管理,台北:智勝文化事業有限公司。
孫本初、吳復新、夏學理、許道然,(民88),組織發展,臺北:國立
空中大學。
孫本初(民89),轉換型領導對台北市政府行政績效影響之研究,台北
市政府研究發展考核委員會委託。
孫本初,(民90),組織中員工授能之探討,空專學訊,第一四四期,
第94-98頁。
張文華,(民89),基層行政人員組織信任之研究-以台北市區公所為
個案,國立政治大學公共行政學系碩士論文。
張春興,(民78),張氏心理學辭典,臺北:東華書局。
張春興,(民79),現代心理學,臺北:東華書局。
陳義勝,(民85),組織氣候、工作特性及管理形態透過組織公民行為
對政治行為、組織承諾及社會賦閒效果之相關研究,台北:行政院
國家科學委員會專題研究計畫。
陳明正,(民85),組織公平與組織公民行為關係之研究-以金融業為
例,淡江大學管理科學研究所碩士論文。
陳威豪,(民86),政府信任的重建之道,人力發展,第四十七期,第
42-48頁。
陳金貴,(民88),公務人員世代差異管理的探討,公務人員月刊,第
十九期,第10-19頁。
許道然,(民86),不同待遇類型與待遇滿足感及組織公民行為關係之
研究,空大行政學報,第九期,第349-386頁。
黃希庭等譯(R. L. Solo 原著),(民81),認知心理學,臺北:五南
圖書出版有限公司。
黃英忠、曹國雄、黃同圳、張火燦、王秉鈞,(民87),人力資源管理
,臺北:華泰書局。
詹志禹、賴世培,(民85),應用統計,臺北:國立空中大學。
楊語芸譯(K. Deaux, F. C. Dane & L. S. Wrightsman 原著),(民
86),九0年代社會心理學,臺北:五南圖書出版有限公司。
楊瑪利,(民89),背叛,載於天下雜誌,12月,第44-102頁。
趙其文,(民82),人事行政,臺北:中華電視公司教學部。
廖國鋒、范淼、許世卿,(民90),組織結構特性對組織公正與組織公
民行為關係影響之研究,中華管理學報,第二卷,第二期,第43-5
8 頁。
蔡文輝,(民73),社會學理論,臺北:三民書局。
鄭錫鍇,(民88年),BOT統理模式的研究-兼論我國興建南北高速
鐵路政策發展,國立政治大學公共行政學系博士論文。
劉麗貞譯,( Katie Hafner 原著)(民89),"今天在家上班如何?"電
腦家庭, No.59,十二月號,第76-78頁。
賴維堯,(民81),我國中央機關高級文官(司處長)政策制訂行為與
態度之研究,國立政治大學政治研究所博士論文。
盧偉斯,(民84),「組織學習」概念的發展與義辨,張家洋主編,公
共行政的知識議題與新趨勢(上),臺北:自行出版。
聯合報,(民89),「嘴巴政治」與「信心危機」,89.11.07。
顧忠華,(民82),法制與信任-一個法律社會學的探討,中國比較法
學報,第十四期,第203-233頁。
二、英文部分
Allen, T. D. & Rush, M. C. (1998). "The Effects of Organiza-
tional Citizenship Behavior on Performance Judgments: A
Field Study and a Laboratory Experiment," Journal of Appl-
ied Psychology. 83(2), pp.247-260.
Andalleeb, S. S.(1995). "Dependence Relations and the Modera-
ting Role of Trust:Implications for Behavioral Intention
in Marketing Channels," International Journal of Research
in Marketing, 12, pp.157-172.
Angle, H. L. & Perry, J. L.(1981). "An Empirical Assessment of
Organizational Commitment and Organizational Effectiveness
," Administrative Science Quarterly, 26, pp.1-14.
Ashton, M. C. (1998). " Personality and Job Performance:the
Importance of Narrow Traits," Journal of Organizational
Behavior, 19, pp.289-303.
Baba, M. L. (1999). " Dangerous Liaisons:Trust, Distrust, and
Information Technology in American Work Organizations,"
Human Organization, 58(3), pp.331-346.
Bandura, A. (1969). Principles of Behavior Modification. New
York:Holt, Rinehart & Winston, Inc.
Barnard, C. I. (1938). The Functions of the Executive. Cam-
bridge, Mass.:Harvard University Press.
Barney, J. B., & Hanson, M. H. (1994). "Trustworthiness as a
Source of Competitive Advantage," Strategic Management
Journal, 15, pp.175-190.
Barney, J. B. & Hesterly, W. (1996). " Organizational Econo-
mics:Understanding the Relationship between Organiza-
tions and Economic Analysis," in S. R. Clegg, C. Hardy &
W. R. Nord (eds.), Handbook of Organization Studies. London
:Sage Publications. pp.115-147.
Bass, B. M. (1990). " From Transactional to Transformantional
leadership:Learning to Share the Vision," Organizational
Dynamics, Winner, pp.19-31.
Bateman, T. S. & Organ, D. W.(1983). "Job Satisfaction and the
Good Soldier:The Relationship between Affect and Employee
Citizenship," Academy of Management Journal.26, pp.587-595.
Beccerra, M. & Gupta, A. K.(1999). "Trust within the Organiza-
tion:Integrating the Trust Literature with Agency Theory
and Transaction Cost Economics," Public Administration
Quarterly, Summer, pp.177-203.
Beehr, T. A. (1996). Basic Organizational Psychology. Boston:
Allyn and Bacon.
Behn, R. B. (1995), "The Big Questions of Public Management,"
Public Administration Review, 55, July/Aug., pp.314-324.
Bhattacharya, R. & Pillutla, M. M. (1998). "A Formal Model of
Trust Based on Outcomes," Academy of Management Review, 23
(4), pp.459-472.
Bigley, G. A. & Pearce, J. L. (1998). "Straining for Shared
Meaning in Organization Science:Problems of Trust and
Distrust," Academy of Management Review, 23(3), pp.393-40
4.
Blau, P. M. (1964). Exchange and Power in Social Life. New York
:Wiley.
Bolino, M. C. (1999). "Citizenship and Impression Management:
Good Soldiers or Good Actors?" Academy of Management Re-
view, 24(1), pp.82-98.
Boon, S. D. & Holmes, J. G. (1985). " The Dynamics of Inter-
personal Trust:Resolving Uncertainty in the Face of Risk,
" in Robert A. Hinde & Jo Groebel (eds.), Cooperation and
Personal Behaviour. New York:Cambridge University, pp.190
-211.
Brady, H. E., Verba, S. & Schlozmzn, K. L. (1995). "Beyond SES
:A Resource Model of Political Participation," American
Political Science Review, 89, pp.271-294.
Brockner, J. & Siegel, P. (1996). " Understanding the Interac-
tion between procedural and Distributive Justice," in R. M.
Kramer & T. R. Tyler (eds.), Trust in Organizations:Fron-
tiers of Theory and Research. Thousand Oaks, CA:Sage Publications, pp.331-356.
Brooks, L. (1999). Organisational Behaviour. London:Pitman
Publishing.
Buchanan, B. (1974). " Building Organizational Commitment:The
Socialization of Managers in Work Organizations," Admni-
strative Science Quarterly, 19, pp.533-546.
Butler, J. K. (1983). "Reciprocity of Trust Between Professio-
nals and Their Secretaries," Psychological Reports, 53, pp.
411-416.
Bulter, J. K. & Cantrell, R. S. (1984). "A Behavioral Decision
Theory Approach to Modeling Dyadic Trust in Superiors and
Subordinates," Psychological Reports, 55, pp.19-28.
Butler, J. K. (1991). "Toward Understanding and Measuring Con-
ditions of trust:Evolution of a Conditions of Trust In-
ventory," Journal of Management, 17, pp.643-663.
Cameron, K. S. & Quinn, R. E. (1999). Diagnosing and Changing
Organizational Culture. Reading, Mass.:Addison Wesley.
Carnevale, D. G. & Wechsler, B. (1992). "Trust in the Public
Sector:Individual and Organizational Determinants," Ad-
ministration & Society, 23(4), February, pp.471-494.
Carnevale, D. G. (1995). Trustworthy Government. San Franci-
sco:Jossey-Bass Publishers.
Carnevale, D. G. (1998). " Organizational Trust," in Tay M.
Shafritz (ed.), The International Encyclopedia of Public
and Administration. Westview Press.
Chattopadhyay, P. (1999). "Beyond Direct and Symmetrical Eff-
ects:the Influence o f Demographic Dissimilarity on Or-
ganizational Citizenship Behavior," Academy of Management
Journal. 42, pp.273-287.
Chen, Xiao-Ping, Hui, C. & Sego, D. J. (1998), "The Role of
Organizational Citizenship Behavior in Turnover:Conceptua-
lization and Preliminary Test of Key Hypotheses," Journal
of Applied Psychology, 83(6), pp.921-931.
Clegg, S. & Hardy, C. (1996). " Conclusion:Representations,"
in S. Clegg & C. Hardy (eds.), Handbook of Organization
Studies. Thousand Oaks, CA:Sage Publications, pp.676-708.
Cohen, A. & Vigoda, E. (2000). " Do Good Citizens Make Good
Organizational Citizens? An Empirical Examination of the
Relationship Between General Citizenship and Organiza-
tional Citizenship Behavior in Israel," Administration &
Society. 32(5), pp.596-624.
Coleman, J. S. (1990). Foundations of Social Theory. The Bel-
knap Press of Harvard University Press.
Conrad, C. & Poole, M. S. (1998). Strategic Organizational
Communication. Fort Worth:Harcourt Brace College Publi-
shers.
Creed, W. E. D. & Miles, R.(1996). "Trust in Organizations: A
Linking Organizational Forms, Managerial Philosophies, and
the Opportunity Costs of Controls," in R. M. Kramer & T. R.
Tyler (eds.), Trust in Organizations:Frontiers of Theory
and Research. Thousand Oaks, CA: Sage Publications, pp.16-
38.
Cummings, L. L. & Bromiley, P. (1996). "The Organizational
Trust Inventory (OTI):Development and Validation," in R.
M. Kramer & T. R. Tyler (eds.), Trust in Organizations
:Frontiers of Theory and Research. Thousand Oaks, CA:
Sage Publications, pp.302-330.
Daft, R. L. (1995). Organization Theory and Design, New York
:West Publishing Company.
Daley, D. M. & Vasu, M. L. (1998). "Fostering Organizational
Trust in North Carolina:The Pivotal Role of Administra-
tors and Political Leaders," Administration & Society, 30
(March), pp.62-84.
Davenport, S., Davies, J. & Grimes, C. (1999). "Collaborative
Research Programmes:Building Trust from Difference," Te-
chnovation, 19(1), pp.31-40.
Deckop, J. R & Cirka, C. C. (1999). "Getting More Than You Pay
For:Organizational Citizenship Behavior and Pay-for-per-
formance Plans," Academy of Management Journal, 42(4), pp.
420-428.
De Dreu, C. K. W., Giebels, E. & Van de Vliert, E. (1998).
"Social Motives and Trust in Integrative Negotiation:The
Disruptive Effects of Punitive Capability," Journal of App-
lied Psychology, 83(3), pp.408-422.
Deluga, R. J. (1994). "Supervisor Trust Building, Leader-member
Exchange and Organizational Citizenship Behavior, "Journal
of Occupational and Organizational Psychology, 67, pp.315-3
26.
Deutsch, M. (1962). " Cooperation and Trust:Some Theoretical
Notes," Industrial Relations, 8(1), pp.1-27.
Dirks, K. T. (2000). "Trust in Leadership and Team performance
:Evidence from NCCA Basketball," Journal of Applied Psy-
chology, 85(6), pp.1004-1012.
Doney, P. M. & Cannon, J. P. (1997). "An Examination of the
Nature of Trust in Buyer-Seller Relationship, " Journal of
Marketing, 61, pp.3-21.
Driscoll, J. W. (1978). "Trust and Participation in Organiza-
tional Decision Making as Predictors of Satisfaction,"
Academy of Management Journal, 21, pp.44-56.
Dyer, J. H. & Singh, H.(1998). "The Relational View : Cooper-
ative Strategy and Sources of Interorganizational Compe-
titive Advantage," Academy of Management Review, 23(4), pp.
660-679.
Eastman, K. K. (1994). "In the Eyes of the Beholder:An Att-
ributional Approach to Ingratiation and Organizational
Citizenship Behavior," Academy of Management Journal, 37,
pp.1379-1391.
Eisenhardt, K. M. (1989). "Agency Theory:As Assessment and
Review," Academy of Management Review, 14, pp.57-74.
Erikson, E. H. (1963). Childhood and Society. New York:Norton.
Farh, J. L., Earley, P. C. & Lin, S. C. (1997). " Impetus for
Action:A Cultural Analysis of Justice and Organizational
Citizenship Behavior in Chinese Society," Administrative
Science Quarterly, 42, pp.421-444.
French, W. & Bell, C. (1995). Organizational Development:Be-
havior Science Interventions for Organization Improvement.
New Jersey:Prentice-Hall, Inc.
Gilbert, J. A. & Li-Ping Tang, T. (1995). "An Examination of
Organizational Trust," Public Personnel Management, 27(3),
pp.321-336.
Golembiewski, R. T. & McConkie, M (1975). " The Centrality of
Interpersonal Trust in Group Process," in C. L. Cooper
(ed.), Theories of Group Process. New York:John Wiley &
Sons, Inc. pp.131-185.
Graen, G., Novak, M. & Sommerkamp, P. (1982). "The Effect of
Leader-Member Exchange and Job Design on Productivity and
Satisfaction:Testing a Dual Attachment Model," Organiza-
tional Behavior and Human Performance, August, pp.109-131.
Graham, J. W. (1991). "An Essay on Organizational Citizenship
Behavior," Employee Responsibilities and Right Journal, 4,
pp.249-270.
Greenberg, J. & Baron, R. A. (1997). Behavior in Organizations
:Understanding and Managing The Human Side of Work. New
Jersey:Prentice-Hall, Inc.
Greenberg, J. (1999). Managing Behavior in Organizations. New
Jersey:Prentice Hall, Inc.
Gulati, R. (1995a). "Does Familiarity Breed Trust : The Impli-
cations of Repeated Ties fo r Contractual Choice in Alli-
ances", Academy of Management Journal, 38(1), pp. 85-112.
Gulati, R. & Singh, H. (1998). "The Architecture of Cooper-
ation:Managing Coordination Costs and Appropriation Con-
cerns in Strategic alliances," Administrative Science
Quarterly, 43, PP.781-814.
Hackman, J. R. & Oldham, G. R. (1976). "Motivation through the
Design of Work:Test of a Theory, "Organizational Behavior
and Human performance, 16, pp.250-279.
Handy, C. (1993). Understanding Organizations. New York:Ox-
ford University Press.
Harcourt, A. H.(1985). "Help, Cooperation and Trust in Ani-
mals," in Robert A. Hinde & Jo Groebel (eds.), Coopera-
tion and Personal Behaviour," New York:Cambridge Uni-
versity, pp.15-26211.
Herzberg, F. (1996). "One More Time:How Do You Motivate Em-
ployees?" in J. Steven Ott (ed.), Classic Readings in
Organizational Behavior, 2nd., Belmont:Wadsworth Publi-
shing Company.
Hofstede, G. (1980). Culture''''''''s Consequences: International
Difference in Work-related Values. Beverly Hills, CA:Sage.
Hollis, M. (1998). Trust within Reason. Cambridge:Cambridge
University Press.
Hosmer, L. T. (1995). " Trust:The Connecting Link Between
Organizational Theory and Philosophical Ethics," Academy
of Management Review, 20(2), pp.379-403.
Hui, C., Lam, S. S. K. & Law, K. K. S. (2000). " Instrumental
Values of Organizational Citizenship Behavior for Promo-
tion:A Field Quasi-Experiment," Journal of Applied Psy-
chology. 85(5), pp.822-828.
Inkeles, A. (1969). "Participant Citizenship in Six Develop-
ing Countries," The American Political Science Review,
63, pp.1120-1141.
Jennings, E.T. Jr. & Ewalt, J. A. G. (1998). " Interorganiza-
tional Coordination, Administrative Consolidation, and
Policy Performance," Public Administration Review, 58(
September/October), pp.417-428.
Jones, G. R. & Geroge, J. M. (1998). "The Experience and Evo-
lution of Trust:Implication for Cooperation and Teamwork,"
Academy of Management Review, 23(3), pp.531-546.
Katz, D. (1964). "The Motivational Basis of Organizational Be-
havior," Behavioral Science, 9, pp.131-146.
Katz, D. & Kahn, R. L. (1966). The Social Psychology of Organ-
izations. New York:John Willy & Sons, Inc.
Koys, D. J. (2001). "The Effect of Employee Satisfaction, Or-
ganizational Citizenship Behavior, and Turnover on Organi-
zational Effectiveness:A Unit-level, Longitudinal Study,"
Personnel Psychology, 54, pp.101-114.
Konovsky, M. A. & Organ, D. W. (1996), "Dispositional and Con-
textual Determinants of Organizational Citizenship Behavior
," Journal of Organizational Behavior. 17, pp.253-266.
Konovsky, M. A. & Pugh, S. D. (1994). "Citizenship Behavior
and Social Exchange," Academy of Management Journal, 37(3)
, pp.656-669.
Korsgaard, M. A., Schweiger, D. M. & Sapienza, H. J. (1995).
"Building Commitment, Attachment, and Trust in Strategic
Decision making Teams:the Role of Procedural Justice,"
Academy of Management Journal, 38(1), pp. 60-84.
Kramer, R. M. & Tyler, T. R. (eds.),(1996). Trust in Organi-
zations:Frontiers of Theory and Research. Thousand Oaks,
CA:Sage Publications.
Lam, S. S. K., Hui, C. & Law, K. S. (1999). " Organizational
Citizenship Behavior:Comparing Perspectives of Supervi-
sors Subordinates Across Four International Samples,"
Journal of Applied Psychology, 84(4), pp.594-601.
Lambert, S. J.(2000). "Added Benefits:The Link Between Work
-Life Benefits and Organizational Citizenship Behavior,"
Academy of Management Journal, 43(5), pp.801-815.
Lane, G. (1998). "Introduction: Theories and Issues in the
Study of Trust," in C. Lane & R. Bachmann (eds.), Trust
Within and Between Organizations. New York:Oxford Uni-
versity Press. pp.1-30.
Lewicki, R. J. & Bunker, B. B. (1996). "Developing and Main-
taining Trust in Work Relationships," in R. M. Kramer &
T. R. Tyler (eds.), Trust in Organizations:Frontiers of
Theory and Research. Thousand Oaks, CA:Sage Publications, pp.114-139.
Lewis, J. D. & Weigert, A. (1985). "Trust as a Social Reality,"
Social Forces, 63(4), June, pp.967-985.
Luhmann, N. (1979). Trust and Power. New York:Wiley.
Luthans, F. & Kreitner, R. (1985). Organizational Behavior Mo-
dification and Beyond. Glenview:Scott, Foresmen and Co-
mpany.
Mayer, R. C., Davis, J. H. & Schoorman, F. D. (1995). " An In-
tegrative Model of Organizational Trust," Academy of Mana-
gement Review, 20(3), pp.709-734.
MacKenzie, S. B., Podsakoff, P. M. & Fetter, R. (1991). " Or-
ganizational Citizenship Behavior and Objective Producti-
vity as Determinants of Managerial Evaluations of Sales-
person Performance," Organizational Behavior and Human De-
cision Processes, 50, pp.123-150.
MacKenzie, S. B., Podsakoff, P. M. & Fetter, R. (1993). " The
Impact of Organizational Citizenship Behavior on Evalua-
tions of Salesperson Performance," Journal of Marketing,
57, pp.70-80.
McAllister, D. J. (1995). "Affect- and Cognition-based Trust
as Foundations for Interpersonal Cooperation in Organiza-
tions," Academy of Management Journal, 38, pp.24-59.
McGregor, D. M. (1996). "The Human Side of Enterprise," in J.
S. Ott (ed.), Classical Readings in Organizational Beha-
vior, Belmont:Wadsworth Publishing Company, pp.57-62.
Mcknight, D. H., Cummings L. L. & Chervany, N. L. (1998). "In-
itial Trust Formation in New Organizational Relationship,"
Academy of Management Review, 23(3), pp.473-490.
McLain, D. L. & Hackman, K.(1999). "Trust, Risk, and Decision-
making in Organizational Change," Public Administration
Quarterly, Summer, pp.152-176.
Mishra, J. (1990), "Trust in Employee/Employer Relationships:
A Survey of West Michigan Managers," Public Personnel Mana-
gement, 19(4), pp.443-463.
Mishra, A. K. (1996). "Organizational Responses to Crisis:The
Centrality of Trust," in R. M. Kramer & T. R. Tyler(eds.),
Trust in Organizations:Frontiers of Theory and Research.
Thousand Oaks, CA:Sage Publications , pp.261-287.
Moore, S. F., Shaffer, L. S., Pollak, E. L., & Taylor-Lemcke,
P. (1987). " The Effect of Interpersonal Trust and Prior
Common Problem Experience on Common Management," Journal
of Social Psychology, 127, pp.19-29.
Moorhead, G. & Griffin, R. W.(1998). Organizational Behavior:
Managing People and Organizations. New York:Houghton
Mifflin Company.
Moorman, R. H. (1991). "Relationship Between Justice and Or-
ganizational Citizenship Behaviors: Do Fairness Percep-
tions Influence Employee Citizenship?" Journal of App-
lied Psychology, 76(6), pp.845-855.
Moorman, C., Deshpande, R. & Zaltman, G. (1993). "Factors Eff-
ecting Trust in Market Research Relationships," Journal of
Marketing, 57(1), pp.81-101.
Moorman, R. H. (1991). "Relationship Between Justice and Or-
ganizational Citizenship Behaviors:Do Faireness Percep-
tions Influence Employee Citizenship?" Journal of App-
lied Psychology, 76(6), pp.845-855.
Morgan, R. M. & Hunt, S. D. (1994). "The Commitment-trust The-
ory of Relationship Marketing," Journal of Marketing, 58,
pp.20-38.
Morrison, E. (1994). " Role Difinitions and Organizational
Citizenship Behavior:The Importance of Understanding the
Employee''''''''s Perspective," Academy of Management Journal,37,
pp.1543-1567.
Motowidlo, S. J. (1984). "Does Job Satisfaction Lead to Con-
sideration and Personnal Sensitivity?" Academy of mana-
gement Journal, 27, pp.910-915.
Mount,M. K. & Barrick, M. R. (1998). " Five Reasons Why The
''''''''Big Five'''''''' Article Has Been frequently Cited," Personnel
Psychology, 51, pp.849-857.
Nicholson, N. (eds.),(1998). Encyclopedic Dictionary of Organ-
izational Behavior. Malden:Blackwell Publishers Inc.
Niehoff, B. P. & Moorman, R. H. (1993). "Justice as a Medi-
ator of the Relationship between Methods of Monitoring
and Organizational Citizenship Behavior," Academy of Ma-
nagement Journal, 36, pp. 527-556.
Nooteboom, B. (1996). " Trust, Opportunism, and Governance:
A Process and Control Model," Organization Studies, 17,
pp.985-1010.
Nyhan, R. C. & Marlowe, H. A. (1997). "The Psychometric Pro-
perties of the Organizational Trust Inventory," Evaluation
Review, 21, pp.614-635.
Nyhan, R. C. (1999). " Increasing Affective Organizational
Commitment in Public Organizations," Review of Public
Personnel Administrative, Summer, pp.58-70.
Nyhan, R. C. (2000). " Changing the Paradigm:Trust and Its
Role in Public Sector Organizations," American Review of
Public Administration, 30(1), March, pp.87-109.
O''''''''Reilly Ⅲ, C. & Chatman, J. (1986). "Organizational Commi-
tment and Psychological Attachment:The Effects of Comp-
liance, Identification, and Internalization on Prosocial
Behavior," Journal of Applied Psychology, 71(3), pp.492
-499.
Organ, D. W. (1988). Organizational Citizenship Behavior:The
Good Solider Syndrome. Lexington, MA:Lexington Books.
Organ, D. W. & Konovsky, M. A. (1989). " Cognitive Versus
Affective Determinants of Organizational Citizenship Be-
havior," Journal of Applied Psychology, 74(1),pp.157-164.
Organ, D. W. (1990). "The Motivational Basis of Organization-
al Citizenship Behavior," in B. M. Staw & L. L. Cummings
(eds.), Research in Organizational Behavior, Greenwich,
CT:JAI Press, 12, pp.43-72.
Organ, D. W. & Paine, J. B. (1999). " A New Kind of Perfor-
mance for Industrial and Organizational Psychology:Re-
cent Contributions to the Study of Organizational Citi-
zenship Behavior," in C. L. Cooper & L. T. Robertson (
eds.), International Review of Industrial and Organiza-
tional Psychology, New York:John Wiley & Sons, Inc. Vol.
14, pp.337-368.
Osborne, D. & Plastrik, P. (1997). Banishing Bureaucracy:The
Five Strategies for Reinventing Government. Reading, Mass.
:Addison Wesley Publishing Company, Inc.
Pearce, J. & Gregersen, H. B. (1991). "Task Interdependence
and Extrarole Behavior:A Test of the Mediating Effects of
Felt Responsibility," Journal of Applied Psychology, 76(6)
, pp.838-844.
Pillai, R., Schriesheim, C. A. & Williams, E. S. (1999)."Fair-
ness Perceptions and Trust as Mediators for Transforma-
tional and Transactional Leadership:A Two-Sample Study,"
Journal of Management, 25(6), pp.897-933.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H. & Williams,
M. L. (1990). "Transformational Leader Behaviors and Their
Effects on Follows'''''''' Truth in Leader, Satisfaction, and
Organizational Citizenship Behaviors," Leadership Quarter-
ly, 1, pp.107-142.
Podsakoff, P. M., Mackenzie, S. B. & Bommer, W. H., (1996).
" Transformational Leader Behaviors and Substitutes for
Leadership as Determinants of Employee Satisfaction, Co-
mmitment, Trust, and Organizational Citizenship Behaviors, "
Journal of Management , 22(2), pp.259-298.
Podsakoff, P. M, Ahearne, M. & MacKenzie, S. B. (1997), " Or-
ganizational Citizenship Behavior and the Quantity and Qua-
lity of Work Group Performance," Journal of Applied Psycho-
logy, 18(2), pp.262-270.
Ring, P. S. & Van de Ven, A. H. (1992). "Structuring Cooper-
ative Relationships between Organizations," Strategic
Management Journal, 13, pp.483-498.
Robinson, S. L. & Morrison, E. W. (1995). "Psychological Con-
tracts and OCB:The Effect of Unfulfilled Obligations on
Civil Virtue Behavior," Journal of Organizational Behavior
,16, pp.289-298.
Robinson, S. L. (1996). "Trust and Breach of the Psychological
Contract," Administrative Science Quarterly, 41, pp.574-59
9.
Robbins, S. P. (1998). Organizational Behavior:Concepts, Con-
troversies, Applications, 8th ed. New Jersey:Prentice-
Hall.
Rotter, J. B. (1967). " A new Scale for the Measurement of
Interpersonal Trust," Journal of Personality, 36, pp.651-
665.
Rotter, J. B. (1971). "Generalized Expectancies for Interper-
sonal Trust," American Psychology, 26, pp.443-452.
Rotter, J. B. (1980). "Interpersonal Trust, Trustworthiness,
and Qullibility," American Psychology, 35, pp.1-7.
Rousseau, D. M. & Parks, J. M. (1993). "The Contracts of In-
dividual and Organizations," in B. M. Staw & L. L. Cumm-
ings (eds.), Research in Organisational Behavior, vol.15,
pp.1-43. Greenwich, CT:JAI Press.
Ryan, K. D. & Oestreich, D. K.(1998). Driving Fear Out of the
Workplace:Creating the High-Trust, High-Performance Or-
ganization. 2nd, San Francisco:Jossey-Bass Publishers.
Sabatelli, R. M., Buck, R. & Dreyer, A. (1983). "Locus of Con-
trol, Interpersonal Trust, and Nonverbal Communication
Accuracy," Journal of Personality and Social Psychology, 44
(2), pp.399-409.
Sabel, C. F. (1993). "Studied Trust:Building New Forms of Co-
operation in a Volatile Economy," Human Relations, 46(9),
pp.1133-1170.
Schnake, M. (1991). "Organizational Citizenship: A Review,
Proposed Model, and Research Agenda," Human Relations, 44,
pp.735-759.
Schneider, R. J. & Hough, L. M. (1995). "Personality and In-
dustrial/Organizational Psychology," in C. L. Cooper & I.
T. Robertson (eds.), International Review of Industrial
and Organizational Psychology.Vol.10, New York:John Wiley
& Sons Inc. pp.75-130.
Shockley-Zalabak, P. (1999). Fundamentals of organizational
Communication:Knowledge, Sensitivity, Skills, Values. New
York : Addison-Wesley Longman, Inc.
Senge, P. M. (1996). "The Fifth Discipline:The Art and Prac-
tice of the Learning Organization," in J. S. Ott (eds.),
Classic Readings in Organizational Behavior, Belmont:Wad-
sworth Publishing Company. pp.506-512.
Shaw, R. B. (1997). Trust in the Balance:Building Successful
Organizations on Results, Integrity, and Concern. San Fran-
cisco:Jossey-Bass Publishers.
Sheppard, B. H. & Tuchinsky, M. (1996). "Micro-OB and the Net-
work Organization," in R. M. Kramer & T. R. Tyler (eds.),
Trust in Organizations:Frontiers of Theory and Research.
Thousand Oaks, CA:Sage Publications, pp.140-165.
Smith, C. A, Organ, D. W. & Near, J. P. (1983). " Organiza-
tional Citizenship Behavior:Its Nature and Antecedent,"
Journal of Applied Psychology," 68(4), pp.653-63.
Thomas, C. W. (1998). "Maintaining and Restoring Public Trust
in Government Agencies and Their Employees," Administra-
tion & Society, 30(May), pp.166-193.
Tyler, T. R. & Degoey, P. (1996). " Trust in Organizational
Authorities:The Influence of Motive Attributions on Will-
ingness to Accept Decisions," in R. M. Kramer & T. R. Ty-
ler (eds.), Trust in Organizations:Frontiers of Theory
and Research. Thousand Oaks, CA: Sage Publications, pp.
331-356.
Tyler, T. R. & Kramer, R. M. (1996). " Whither Trust?" in R.
M. Kramer & T. R. Tyler (eds.), Trust in Organizations:
Frontiers of Theory and Research. Thousand Oaks, CA:Sage Publications, pp.1-15.
Van Dyne, L. & Ang, S. (1998). "Organizational Citizenship Be-
havior of Contingent Workers in Singapore," Academy of
Management Journal, 41(6), pp.692-703.
Van Dyne, L., Graham, J. G. & Dienesch, R. M. (1994). " Org-
anizational Citizenship Behavior:Construct Redefinition,
Operationalization, and Validation," Academy of Management
Journal, 37, pp.765-802.
Vasu, M. L., Stewart, D. W. & Garson, G. D. (1990), Organiza-
tional Behavior and Public management, New York:Marcel
Dekker, Inc.
Werner, J. M. (1994). "Dimensions That Make a Difference:Ex-
amining the Impact of In-Role and Extra-Role Behaviors on
Supervisory Ratings," Journal of Applied Psychology, 79(1),
pp.98-107.
Whitener, E. M., Brodt, S. E., Korsgaard, M. A. & Werner, J. M.
(1998). "Managers as Initiators of Trust:An Exchange Re-
lationship Framework for Understanding Managerial Trust-
worthy Behavior," Academy of Management Review, 23(3), pp
.513-530.
Wicks, A. C., Berman, S. C. & Jones, T. M. (1999). "The Struc-
ture of Optimal Trust:Moral and Strategic Implication,"
Academy of Management Review, 24(1), pp.99-116.
Williams, L. J. & Anderson, S. E. (1991). "Job Satisfaction
and Organizational Commitment as Predictors of Organiza-
tional Citizenship and in-role Behaviors,"Journal of Mana-
gement, 17, pp.601-617.
Williamson, O. E. (1975). Markets and Hierarchies: Analysis
and Antitrust Implications. New York: Free Press.
Williamson, O. E. (1985). The Economic Institution of Capita-
lism. New York:Free Press.
Wright, P. M., Georga, J. M., Farnsworth, S. R. & McMahan, G.
C. (1993). "Productivity and Extra-role Behavior:The Eff-
ects of Goals and Incentives on Spontaneous Helping,"
Journal of Applied Psychology, 78, pp.374-381.
Zand, D. E. (1972). "Trust and Managerial Problem Solving,"
Administrative Science Quarterly, 17, pp.229-239.
Zucker, L. G. (1986). "Production of Trust: Institutional
Sources of Economic Structure, 1840-1920, " Research in
Organizational Behavior, Greenwich, CT:JAI Press.18, pp.
53-111.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
系統版面圖檔 系統版面圖檔