由於全球化經營趨勢的興起、科技的進步及產業環境的改變，企業已不再是單獨的自主體系，而是將上下游整合成一供應鏈，共同因應市場上的競爭。本論文係以供應鏈管理為研究主軸，並以技術及管理層面的整合觀點，進行企業運用資訊系統整合全面品質管理及企業再造等管理技術，透過供應鏈管理實施，創造企業競爭優勢之整合性的模式分析。
問卷確定前，藉由專家訪談及多家企業之前測，使問卷更臻完備。本研究以台灣製造業（高科技與傳統產業）為研究對象，共寄發有效問卷994份，回收168份，有效問卷155份。在研究方法上，經由因素分析萃取各構念（資訊系統整合能力、全面品質管理、企業再造、供應鏈管理能力）之因素，並檢驗各構面因素之信度與效度。而主要模式架構則以LISREL模式進行檢定，其結果值χ2為181.406，P值為0.129，GFI值為0.903，AGFI值是0.874，RMSR值為0.026，CFI值為0.988，顯示本研究之整體模式之適合度頗佳。
研究結果顯示，資訊系統整合能力對全面品質管理、企業再造及供應鏈管理的推動都具有顯著的正面影響，並進而影響企業競爭優勢的建立。又全面品質管理與企業再造的推動對供應鏈管理能力的提升也都具有顯著之正面影響。高科技與傳統產業在整體模式上具有差異，其中以資訊系統整合能力對於企業再造的推動及供應鏈管理能力之差異具有顯著性；而供應鏈管理能力在企業競爭優勢之影響也具顯著之差異，且上述各構念之影響效果，高科技產業皆較傳統產業為佳。此結果說明因產業特性的影響，傳統產業在資訊系統整合能力上相對顯得不足，也因而造成傳統產業在經由資訊系統整合供應鏈管理的推動以獲取企業競爭優勢的效果並不顯著。
根據上述實證研究結果我們可以得知，現階段台灣產業應加速其資訊系統整合的能力，並整合全面品質管理及企業再造等管理技術，在面對知識經濟時代的來臨，透過供應鏈管理之建構，才能提高其顧客服務的價值，快速反應經營環境的變遷，強化其競爭能力，追求企業的永續發展。

Due to the emergence of global operation, the improvement of technology, and the change of industrial environment, business is no longer an independent administration system. In fact, business has been integrated into a supply chain to resiliently respond to marketing competition. The purpose of this thesis is to study supply chain management, in combination with other techniques including information system integration, total quality management and business process reengineering, to create a model analysis of business competitive advantage.
The questionnaire of this study has been modified and approved after consulting experts and administrating several pretests. The subjects of this study were high technology and traditional business in Taiwan. Among the total 994 surveys, 168 copies were responded and 155 questionnaires were valid. The data were analyzed by their significance and validation in the information system integration capability, total quality management, business process reengineering, and supply chain management capability. The whole model was analyzed by LISREL and shown as follows: χ2- 181.406, p value- 0.129, GFI- 0.903, AGFI- 0.874, RMSR- 0.026, CFI- 0.988. These findings indicate the adequacy of this model system in its business application.
The results indicate that the information system integration capability not only has a significantly positive impact on total quality management, business process reengineering, and supply chain management, but also assists the establishment of competitive advantage. High technology and traditional business have significant difference in the model system. In general, the performance of high technology is better than traditional business. The impact of information system integration capability on business process reengineering and supply chain management, as well as supply chain management capability on business competitive advantage, is significantly greater in high technology than those of traditional business. These data show that tradition business is inadequate in the information system integration capability, which, in turn, leads to business competitive disadvantage in information system and supply chain management.
In conclusion, current businesses in Taiwan should accelerate their information system integration capability and integrate total quality management and business process reengineering in the administration. In the era of fast-expanding economics, business should build on the supply chain management to increase the value of the customer service, prudently correspond to the environmental change, reinforce competitive ability, and pursue the ultimately everlasting success.

目 錄
中文摘要………………………………………………..…..Ⅰ
英文摘要……………………………………………………Ⅱ
誌 謝…………………………………………..………..Ⅲ
圖目錄……………………………………………………….Ⅵ
表目錄……………………………………………………….Ⅶ
第一章 緒論……………………………………………….1
第一節：研究動機………………………………………………………..1
第二節：研究目的………………………………………………………..4
第三節：研究範圍………………………………………………………..6
第四節：研究流程與論文結構…………………………………………..7
第二章 文獻探討………………………………………….9
第一節：高科技與傳統產業……………………………………………..9
第二節：資訊系統整合…………………………………………………..14
第三節：全面品質管理…………………………………………………..28
第四節：企業再造………………………………………………………..40
第五節：供應鏈管理……………………………………………………..47
第六節：競爭優勢………………………………………………………..58
第三章 研究假設與架構………………………………….62
第一節：資訊系統整合與全面品質管理、企業再造、供應鏈管理及競爭優勢之關係…………………………………………………62
第二節：全面品質管理與企業再造、供應鏈管理及競爭優勢之關係..67
第三節：企業再造、供應鏈管理及競爭優勢之關係…………………..72
第四節：供應鏈管理及競爭優勢之關係………………………………..75
第五節：高科技與傳統產業在資訊系統整合能力、全面品質管理、企業再造、供應鏈管理能力及競爭優勢結構模式之差異………76
第六節：研究架構………………………………………………………..77
第四章 研究設計………………………………………….79
第一節：研究變項之操作性定義與衡量………………………………..79
第二節：研究範圍及抽樣設計…………………………………………..84
第三節：資料分析方法…………………………………………………..84
第五章 資料分析………………………………………….90
第一節：樣本結構分析……………………………………………………90
第二節：各衡量量表之因素、信度與效度分析………………………..92
第三節：資訊系統整合能力、全面品質管理、企業再造及供應鏈管理、競爭優勢各構念影響關係之驗證………………………….…..105
第四節：高科技與傳統產業在資訊系統整合能力、全面品質管理、企業再造及供應鏈管理、競爭優勢之結構模式的比較分析……117
第六章 結論與建議……………………………………….123
第一節：結論與討論…………………………………………………..123
第二節：管理實務意涵…………………………………………………..133
第三節：研究限制及未來研究方向……………………………………..136
參考文獻……………………………………………………………………….137
附錄一：本研究問卷……………………………………….151

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