摘 要
隨著資訊技術的不斷創新、發展，使得產業的環境變動迅速，也帶給中小企業營運上的衝擊。有效的利用資訊科技，妥善規劃和配置內部的資源，已成為中小企業管理上的重點。其中建置各類資訊系統(information systems)，來增加企業本身的競爭優勢，為現在資訊科技運用的主要課題之一。中小企業在導入資訊系統時，並不像大企業有充分的資源可供使用，反而要在有限的資源下，考慮如何來做有效的規劃和配置，以投入到資訊系統的建置上，這是中小企業在建置資訊系統時，常會遭遇到的問題。
本研究透過相關文獻的探討，整理出中小企業成功建置資訊系統的關鍵因素，並利用問卷的方式進行實證研究，將回收的121份有效問卷，透因素分析及線性結構關係模式(Linear Structure Relation , LISREL)的檢驗，分析出中小企業建置資訊系統的構面及組成因素，並依構面及組成因素間的相互關係，建立符合台灣中小企業資訊系統的建置模式，且進一步透過迴歸係數求得各因素對資訊系統建置的相對重要性。外部技術專家的組成因素：顧問及軟硬體服務供應商為最重要的因素，高階主管的支持、人員的資訊知識和使用者參與為依序相對重要的因素。

目 錄
摘要.............................................................I
誌謝............................................................II
目錄...........................................................III
表目錄...........................................................V
圖目錄.........................................................VII

第一章 緒論
1.1 研究動機...................................................1
1.2 研究目的...................................................2
1.3 研究流程...................................................4
第二章 文獻探討
2.1 中小企業...................................................6
2.1.1 中小企業的定義.......................................6
2.1.2 中小企業發展所需人才.................................8
2.1.3目前中小企業資訊化問題................................9
2.2 建置資訊系統的限制.........................................9
2.3 資訊系統成效衡量..........................................10
2.4 線性關系結構模式..........................................12
第三章 資訊系統建置模型
3.1 資訊系統成效衡量..........................................14
3.2 時間的限制................................................14
3.2.1 高階主管的支持......................................15
3.2.2 使用者參與..........................................15
3.2.3 資訊系統建置規劃....................................15
3.3 財務的限制................................................16
3.4 技術的限制................................................17
3.5 外部技術專家..............................................17
第四章 研究方法
4.1 研究架構..................................................19
4.2 研究變數及操作定義........................................19
4.3 問卷設計..................................................22
4.4 研究範圍與抽樣設計........................................23
4.5 資料分析方法與工具........................................24
4.5.1 測量模型之效度與信度................................25
4.5.2 結構模型之檢驗......................................29
第五章 資料分析與結果
5.1 問卷回收結果..............................................31
5.2 各構面因素及變數萃取......................................34
5.2.1 規劃構面之因素萃取..................................35
5.2.2 企業內部構面之因素萃取..............................36
5.2.3 外部技術專家構面之因素萃取..........................39
5.2.4 資訊系統成效構面之因素萃取..........................42
5.3 各構面效度與信度分析......................................45
5.4 模式適合度與假設檢定......................................46
第六章 結論與建議
6.1 研究結論..................................................56
6.2 研究建議..................................................58
6.3 未來研究建議..............................................60
參考文獻........................................................61
附錄一：研究問卷................................................64
附錄二：中英對照表..............................................70

參考文獻
北區中小企業研訓中心，「2001年中小企業需求調查研究報告」，經濟部中小企業處委託，
民國九十年4月。
林清河、吳萬益，企業研究方法，華泰書局，民國八十九年。
陳順宇，多變量分析，華泰書局，民國八十九年。
經濟部中小企業處，「中小企業白皮書」，民國九十年。
Attewell, P. (1992), “Technology diffusion and organizational learning : the
case of business computing,” Organization Science, Vol.3(1), pp.1-19.
Blili, S. and Raymond, L. (1993), “Information technology : threats and
opportunities for small and medium-sized enterprises,” International Journal
of Information Management, Vol.13(6), pp.439-448.
Bagozzi, R. P. and Yi, Y. (1988), “On the Evaluation of Structure Equation
Models,” Academic of Marketing Science, Vol.16(1), pp.76-94.
Brady, A. (1995), “Small Is as Small Does,” Journal of Business Strategy,
Vol.16(2), pp. 44-52.
Chen, L., Soliman, K. S., Mao, E. and Frolick, M. N. (2000), “Measuring User
Satisfaction with Data Warehouses : An Exploratory Study,” Information &
Management, Vol.37(3), pp. 103-110.
Chow, C. K.-w. and Fung, M. K. Y. (2000), “Small businesses and liquidity
constraints in financing business investment : Evidence from shanghai’s
manufacturing sector,” Journal of Business Venturing, Vol.15(4), pp. 363-383.
Cuieford, J. P. (1965), Fundamental Statistics in Psychology and Education,
McGraw-Hill, New York.
DeLone, W. H. (1983), “Determinants of success for small business computer
systems ,” PhD thesis, University of California, Los Angeles, 1983.
DeLone, W. H. (1988), “Determinants of success for computer usage in small
business,” MIS Quarterly, Vol.12(1), pp.51-61.
DeLone, W. H. and McLean, E. R. (1992), “Information system success : the
quest for the dependent variable,” Information Systems Research, Vol.3(1),
pp.60-95.
Gatian, A. W. (1994), “Is User Satisfaction a Valid Measure of System
Effectiveness,” Information & Management, Vol.26(3), pp.119-131.
Gelderman, M. (1998), “The relation between user satisfaction, usage of
information systems and performance,” Information & Management, Vol.34(1),
pp.11-18.
Ibrahim, A. B. and Goodwin, J. R. (1986), “Perceived causes of success in
small business,” American Journal of Small Business , Vol.11(2), pp.41-50.
Ives, B., Olson, M. H. and Baroudi, J. J. (1983), “The measurement of user
information satisfaction,” Communications of the ACM, Vol.26(10), pp.785-793.
Kaiser H. F. (1960), “The application of electronic computer to factor
analysis,” Educational Psychology Measurements, Vol.20, pp.141-151.
Li, E. Y. and Chen, H.-G. (2001), “Output-driven information system planning :
a case study,” Information & Management, Vol.38(3), pp.185-199.
Lin, W. T. and Shao, B. B.M. (2000), “The relationship between user
participation and system success : a simultaneous contingency approach,”
Information & Management, Vol.37(6), pp.283-295.
Madu, C. N., Kuei, C. H. and Jacob, R. A. (1996), “An Empirical Assessment of
the Influence of Quality Dimension on Organizational Performance,” Internal
Journal of Production Research,Vol.34(7), pp.1943-1962.
Nunnally, J. C. (1978), Psychometric Theory, McGraw-Hill, New York.
Raymond,L. (1990), “Validating and applying user satisfaction as a measure of
MIS success in small organizations,” Information & Management, Vol.12(4),
pp.173-179.
Raymond, L. (1990), “Organizational context and information systems success :
a contingency approach,” Journal of Management Information Systems, Vol.6
(4), pp.5-20.
Taudes, A. (1998), “Software Growth Options,” Journal of Management
Information Systems, Vol.15(1), pp.165-185.
Thong, J. Y. L. and Yap, C. S. (1995), “CEO characteristics, Organizational
characteristics and Information Adoption in Small Businesses,” OMEGA-
International Journal of Management Science, Vol.23(4), pp.429-442.
Thong, J. Y. L., Yap, C. S. and Raman, K. S. (1996), “Top management support,
external expertise, and information systems implementation,” Information
Systems Research, Vol.7(2), pp.248-267.
Thong, J. Y. L. (2001), “Resource constraints and information systems
implementation in Singaporean small businesses,” OMEGA-International Journal
of Management Science, Vol.29(2), pp.143-156.
Welsh, J. A. and White, J. F. (1981), “A small business is not a little big
business,” Harvard Business Review, Vol.59(4), pp.18-32.
Yap C. S., Thong, J. Y. L. and Raman K. S. (1994), “Effect of government
incentives on computerization in small business,” European Journal of
Information Systems, Vol.3(3), pp.191-206.
Yuthas, K. and Eining, M. M. (1995), “An Experimental Evaluation of
Measurements of Information System Effectiveness,” Journal of Information
Systems, Vol.9(2), PP.69-84.