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研究生:呂英澤
研究生(外文):Yin-Tse lu
論文名稱:影響臺灣中小企業資訊系統建置之關鍵因素探討
指導教授:翁慈宗翁慈宗引用關係
指導教授(外文):Tzu-Tsung Wong
學位類別:碩士
校院名稱:國立成功大學
系所名稱:工業管理科學系碩博士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:70
中文關鍵詞:關鍵因素中小企業線性關系結構模式資訊系統
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摘 要
隨著資訊技術的不斷創新、發展,使得產業的環境變動迅速,也帶給中小企業營運上的衝擊。有效的利用資訊科技,妥善規劃和配置內部的資源,已成為中小企業管理上的重點。其中建置各類資訊系統(information systems),來增加企業本身的競爭優勢,為現在資訊科技運用的主要課題之一。中小企業在導入資訊系統時,並不像大企業有充分的資源可供使用,反而要在有限的資源下,考慮如何來做有效的規劃和配置,以投入到資訊系統的建置上,這是中小企業在建置資訊系統時,常會遭遇到的問題。
本研究透過相關文獻的探討,整理出中小企業成功建置資訊系統的關鍵因素,並利用問卷的方式進行實證研究,將回收的121份有效問卷,透因素分析及線性結構關係模式(Linear Structure Relation , LISREL)的檢驗,分析出中小企業建置資訊系統的構面及組成因素,並依構面及組成因素間的相互關係,建立符合台灣中小企業資訊系統的建置模式,且進一步透過迴歸係數求得各因素對資訊系統建置的相對重要性。外部技術專家的組成因素:顧問及軟硬體服務供應商為最重要的因素,高階主管的支持、人員的資訊知識和使用者參與為依序相對重要的因素。
目 錄
摘要.............................................................I
誌謝............................................................II
目錄...........................................................III
表目錄...........................................................V
圖目錄.........................................................VII

第一章 緒論
1.1 研究動機...................................................1
1.2 研究目的...................................................2
1.3 研究流程...................................................4
第二章 文獻探討
2.1 中小企業...................................................6
2.1.1 中小企業的定義.......................................6
2.1.2 中小企業發展所需人才.................................8
2.1.3目前中小企業資訊化問題................................9
2.2 建置資訊系統的限制.........................................9
2.3 資訊系統成效衡量..........................................10
2.4 線性關系結構模式..........................................12
第三章 資訊系統建置模型
3.1 資訊系統成效衡量..........................................14
3.2 時間的限制................................................14
3.2.1 高階主管的支持......................................15
3.2.2 使用者參與..........................................15
3.2.3 資訊系統建置規劃....................................15
3.3 財務的限制................................................16
3.4 技術的限制................................................17
3.5 外部技術專家..............................................17
第四章 研究方法
4.1 研究架構..................................................19
4.2 研究變數及操作定義........................................19
4.3 問卷設計..................................................22
4.4 研究範圍與抽樣設計........................................23
4.5 資料分析方法與工具........................................24
4.5.1 測量模型之效度與信度................................25
4.5.2 結構模型之檢驗......................................29
第五章 資料分析與結果
5.1 問卷回收結果..............................................31
5.2 各構面因素及變數萃取......................................34
5.2.1 規劃構面之因素萃取..................................35
5.2.2 企業內部構面之因素萃取..............................36
5.2.3 外部技術專家構面之因素萃取..........................39
5.2.4 資訊系統成效構面之因素萃取..........................42
5.3 各構面效度與信度分析......................................45
5.4 模式適合度與假設檢定......................................46
第六章 結論與建議
6.1 研究結論..................................................56
6.2 研究建議..................................................58
6.3 未來研究建議..............................................60
參考文獻........................................................61
附錄一:研究問卷................................................64
附錄二:中英對照表..............................................70
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北區中小企業研訓中心,「2001年中小企業需求調查研究報告」,經濟部中小企業處委託,
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陳順宇,多變量分析,華泰書局,民國八十九年。
經濟部中小企業處,「中小企業白皮書」,民國九十年。
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