<中文部分>
1.內政部內政統計月報,http://www.moi/gov.tw/W3/stat
2.吳統雄(民83),「電話調查:理論與方法」,聯經出版事業公司。
3.林宜錚(民90),「顧客轉換因素之探討 - 以行動電話門號業者為例」,國立成功大學交通管理研究所碩士論文。4.陳順宇(民89),「多變量分析」,華泰書局。
5.黃俊英(民83),「企業研究方法」,東華書局。
6.電信總局,http://www.dgt.gov.tw
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