跳到主要內容

臺灣博碩士論文加值系統

(35.153.100.128) 您好!臺灣時間:2022/01/19 03:49
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

: 
twitterline
研究生:張治魯
研究生(外文):Chi-Luu Chang
論文名稱:顧客服務水準控制與供應鏈管理應用於改善傳統產業營業獲利之研究
論文名稱(外文):Application of customer service level control and supply chain management to improving operation income of traditional industries
指導教授:林正章林正章引用關係
指導教授(外文):Cheng-Chang Lin
學位類別:碩士
校院名稱:國立成功大學
系所名稱:交通管理學系碩博士班
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:60
中文關鍵詞:供應鏈管理線性規劃模式營收管理傳統產業存貨水準顧客服務水準
外文關鍵詞:inventory levelyield managementmodelcustomer service levelinteger linear programmingtraditional industriessupply chain management
相關次數:
  • 被引用被引用:27
  • 點閱點閱:3367
  • 評分評分:
  • 下載下載:1253
  • 收藏至我的研究室書目清單書目收藏:9
摘要
影響企業獲利的兩大因素為營收的變化與成本的變化,營業獲利就來自兩者間的差距。使成本最低、或使營收最高、或同時降低成及增加營收都能使獲利增加。本研究分別構建了兩個模式,第一個為「生產–存貨–配銷」模式,探討的重心是在存貨。藉由降低存貨水準來降低成本達成增加獲利的目標。第二個為「生產–服務水準–配銷」模式,是採用營收管理的觀念,藉由控制不同“顧客–產品”組合的服務水準將產能低於需求的產品換取高的獲利來增加營業獲利。
供應鏈管理不僅是要降低成本,更著重創造新的收入與高的獲利。本研究以合成橡膠之生產、存貨、與配銷做為個案研究之主題。應用第四章構建的「生產–存貨–配銷」模式於探討產能大於需求的A生產線的三種產品A1, A2,與A3。文中建議將本期的最低存貨量設定為下期需求的0.6倍,在此設定下由模式求得之最佳解較與由代入實際值算得之營業獲利增加32%,存貨則下降46%。
第五章構建的「生產–服務水準–配銷」模式應用於探討產能低於需求之B生產線的四種產品B1, B2, B3, B4。模式構建上依照兩種前提:長期顧客是否優先,與延期交貨是否允許,組合成四個子問題。在解除子問題I中長期顧客須優先滿足的限制後之子問題III的營業獲利較子問題I增加了8.5%。
「生產–存貨–配銷」模式在實際的應用上,可以採行逐步降低存貨水準的方式來做,由較高的存貨水準逐步調降。「生產–服務水準–配銷」模式則是著重在將貨品做最有利的銷售。在長期顧客擁有優先供應的權力下,長期顧客認定的條件應更為嚴謹,以釋放出產品賺取較高的收入來增加營業獲利。
ABSTRACT
The purposes of supply chain management are lowering down the total cost, creating new revenues and higher profits from goods sold.
In this research, two models are developed. The first one is a demand deterministic production-inventory-distribution model. The objection function is to maximize the profit, which is the difference between revenues and costs. Production, selling, and inventory amount are the control variables. In this model setup and inventory costs are considered. The inventory level can be set at different number. The production plan is arranged to make the setup and inventory cost lowest.
The second model is a production-service level-distribution model. The model can decide the service level to each “customer – product” pair to make the profit maximized. The service level is defined as the ability to satisfy a customer’s delivery date – for instance, the percent of all orders sent on or before the promised delivery date.
In this research we select a synthetic rubber maker in Kaohsiung, Taiwan as the case company. Their Styrene-Butadiene rubbers are the products being studied with two production lines A line and B line. There are three kinds of products in the A line, A1, A2, and A3 which are applied in the first model to study how to improve profit under the condition of production capacity is higher than the customers’ requirement. The profit can increase 32% when its inventory level at 0.6 time of next period’s requirement when compared with the result calculated from using the real production data.
There are four kinds of products in the B line. The production amount of B line is under the requirement of customers. We apply the second model to study how to sell B-line products to make the highest profit. By implementing the customer service levels solved out by the model can improve 8.5% profit. The opinion of yield management is applied in this model.
目錄
第一章 緒論
1.1研究動機1
1.2研究目的 2
1.3研究範圍與限制 4
1.4研究方法 5
1.5研究流程 6
第二章 文獻回顧
2.1供應鏈管理8
2.2存貨管理12
2.3營收管理14
2.4服務水準16
2.5小結20
第三章 產業個案描述
3.1公司簡介21
3.2產品介紹21
3.3營業狀況23
3.4生產規劃24
3.4小結26
第四章 產能大於需求下「生產–存貨–配銷」模式
4.1建立模式27
4.2模式設計29
4.2.1模式一:不考慮設置成本、最低存貨量之生產–存貨–配銷模式29
4.2.2模式二:增加設置成本之生產–存貨–配銷模式33
4.2.3模式三:同時考慮最低存貨量與設置成本之生產–存貨–配銷模式.35
4.3模式三與實際值演算結果之比較41
4.4小結42
第五章 產能小於需求下「生產–服務水準–配銷」模式
5.1顧客–產品組合45
5.2模式構建46
5.2.1子問題I:長期顧客優先滿足但不允許欠貨之狀況 47
5.2.2子問題II:長期顧客優先滿足但允許欠貨之狀況48
5.2.3子問題III:長期顧客不必優先滿足但不允許欠貨之狀況 50
5.2.4子問題IV:長期顧客不必優先滿足但允許欠貨之狀況52
5.3四個子問題求解結果之比較53
5.4小結 55
第六章 結論與建議
6.1結論56
6.2建議57
6.3後續研究方向57
參考文獻 58
參考文獻
Anderson, David and Lee, Haul. 2001, New supply chain business models – The Opportunities and Challenges, www.ascet.com
Arntzen B.C., Brown G.G., Harrison T.P., and Trafton, L.L., 1995, Global supply chain management at Digital Equipment Corporation, Interfaces 25(1), 69-93
Balsmeier, P.W. and Voisin, W.J., 1996, Industrial Management, Sep/Oct 1996, 38 (5)
Belobaba, Peter P., 1987, Airline yield management An overview of seat inventory control, Transportation Science 21(2), 63-73
Burns, L., Hall, R., Blumenfeld, D., Daganzo, C., 1985. Distribution strategies that minimize transportation and inventory costs. Operation Research 33 (3), 469-490
Chien, T.W., 1993. Determining profit-maximizing production / shipping policies in a one-to-one direct shipping, stochastic environment. European Journal of Operation Research 64, 83-102
Cohen, A., Lee, H.L., 1988. Strategic analysis of integrated production distribution systems: Models and methods
Cole, M.H., 1995, Service considerations and the design of strategic distribution systems, PhD. dissertation, School of Industrial and Systems Engineering, Georgia Institute of Technology, Atlanta, GA
Cooper, M.C., Lambert, D.M., and Pagh, J.D., 1997. Supply chain management: More than a new name for logistics,International Journal of Logistics Management 8(1), 1-13 (1997)
Council of Logistics Management, 1998, www.clm1.org
Davis, Tom 1993, Effective supply chain management, Sloan Management Review, Summer 1993, 35-46
Dewitt, C., 1989, OMEGA: An improved gasoline blending system for Texaco, Interfaces 19 (1), 48-67
Erengüç, Ş., Simpson, N., Vakharia, A., 1999. Integrated production/distribution planning in supply chains: an invited review. European Journal of Operation Research 115, 219-236
Fisher, M. L. and Heyman, S. J., 1997. What is the right supply chain for your product? Harvard Business Review March/April 1997, 105-116
Geoffrion, Arthur M. and Krishman, Ramayya, 2001. Prospects for perations research in the e-business era, Interfaces 31(2), 6-36
Graves, S. C., 1996. A multiechelon inventory model with fixed replenishment intervals. Management Science 42, 1-18.
Hammer, Michael. 2001, The superefficient company, Harvard Business Review, September 2001, 82-91
Haq, A.N., Vrat, P., Kanda, A., 1991. An integrated production-inventory-distribution model for manufacture of urea: A case. International Journal of Production Economics 39, 39-49
HBR, 1998. The power of virtual integration: An interview with Dell Computer’s Michael Dell, Harvard Business Review, March-April 1998, 72-84.
Holmström, Jan. 1998, Business process innovation in the supply chain – a case study of implementing vendor managed inventory, European Journal of Purchasing & Supply Management 4, 127-131
Ishii, K., Takaahashi, K., Muckstadt, J.A., 1998. Integrated production, inventory and distribution systems. International Journal of Production Research 26(3), 473-482
Johnson J. C. and Wood D. F., 1996, Contemporary Logistics, 6th ed., Upper Saddle River, NJ: Prentice Hall.
La Londe B.J. and Zinszer, P.H., 1976, Customer service meaning and measurement, National Council of Physical Distribution Management
Lambert, D.M., and Cooper, M.C., 2000, Issues in supply chain management, Industrial Marketing Management 29, 65-83
Lee, Hau L., and Billington, Corey. 1992, Managing supply chain inventory: pitfalls and opportunities, Sloan Management Review, Spring 1992, 65-73
Levy, D.L., 1995, International sourcing & supply chain stability, Journal of International Business Studies, Second Quarter 1995, 343-360
Masson, R.O., McKenney, J.L., Carlson, W., and Copeland, D., 1997, Absolutely, positively operations research: the Federal Express story, INTERFACES 27(2), 17-36
Murty, Kata G., 1995, Operations Research – Deterministic optimization models, Prentice-Hall, Inc.
Ross, D.F., 1998, Competing through supply chain management: creating market – winning stratefies through supply chain partnerships, The Chapman & Hall
Silver, E.A., Pyke, D.F., and Peterson, R.,1998, Inventory management and production planning and xdheduling, 3rd Ed., John Wiley and Sons
Simchi-Levi, D., Kaminsky, P., and Simchi_Levi E., 2000. Design and managing the supply chain. Concepts, strategies, and cases studies, McGraw-Hill
Smith, Barry C., Günther, Dirk P., Rao, Venkateshwara B., Ratliff, Richard, M., 2001, E-Commerce and operations research in airline planning, marketing, and distribution. Interfaces 31(2) March-April, 37-55
Smith, Barry C., Leimkuhler, John F., Darrow, Ross M., 1992, Yield management at American Airlines, Interfaces 22(1), 8-31
Sodhi, M.S., 2001, Applications and opportunities for operations research in Internet-enabled supply chains and electronic marketplaces, Interfaces 31(2), 56-69
Stock, J.R., Lambert, D.M., 2001. Strategic logistics management, McGraw-Hill
Supply-Chain Council, www.supply-chain.org
Tan, K.C., 2001. A framework of supply chain management literature, European Journal of Purchasing & Supply Management 7, 39-48
Thomas, D.J., Griffin, P.M., 1996. Coordinated supply chain management. European Journal of Operational Research 94, 1-15
Zipkin, Paul H., 2000, Foundation of inventory management, The McGraw-Hill Company
王立志,1999,系統運籌與供應鏈管理,滄海書局:台中市,初版。
李宇欣,2001,成功大學土木研究所作業研究課程講義
李啟安,2001,貨櫃航商收益管理,國立成功大學交管系碩士論文,
施坤壽,2001,應用資訊系統統合全面品質管理、企業再造與供應鏈管理建構企業競爭優勢之結構化模式分析–高科技與傳統產業之比較,國立成功大學企業管理研究所博士論文
郎若帆,19999。石化業跨越世紀的產業再造工程,台灣經濟研究月刊,第22卷第7期,1999年7月
張有恆,1998,航空運輸管理,鼎漢國際工程顧問公司出版
張朝清,2000,台灣聚酯長纖維紡織業供應鏈策略之研究,國立台北科技大學商業自動化與管理研究所碩士論文
陳麗玉,2000,全球化供應鏈管理績效評估與探討,政治大學資訊管理學系碩士論文
華頓(Walton, Sam),1992,縱橫美國,李振昌、吳鄭重合譯,智庫文化出版
鄭偉成,2000,預測供應鏈和及時反應供應鏈系統之模擬與比較,國立成功大學企業管理學系碩士論文
盧希鵬,2001,電子商務之九陰真經,藍鯨出版有限公司
戴爾(Dell, Michael),1999,DELL的祕密,大塊文化出版
韓默,麥可(Hammer, Michael),2002,議題制勝(The Agenda: What Every Business Must Do to Dominate the Decade),天下雜誌出版。
連結至畢業學校之論文網頁點我開啟連結
註: 此連結為研究生畢業學校所提供,不一定有電子全文可供下載,若連結有誤,請點選上方之〝勘誤回報〞功能,我們會盡快修正,謝謝!
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
無相關期刊