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研究生:賴谷鑫
研究生(外文):Lai Gu-Hsin
論文名稱:建置有效溝通之代理人機制的知識管理系統
論文名稱(外文):An Effective Communication Approach to Agent-Based Knowlwdge Management Systems
指導教授:黃俊哲黃俊哲引用關係
學位類別:碩士
校院名稱:國立暨南國際大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:56
中文關鍵詞:知識管理組織記憶代理人技術代理人通訊語言代理人對話政策
外文關鍵詞:Knowledge ManagementOrganizational MemoryAgent TechnologyAgent Communication LanguageAgent Conversation Policy
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隨著全球化的競爭和資訊科技與網路的發展,知識已經變成了組織內部的一個重要資產,知識管理也成為企業提昇競爭力的重要關鍵之一。在知識管理中、組織記憶是個很重要的議題,組織記憶主要是透過知識的擷取、組織和散佈,來達到組織內知識的再利用,但是由於組織之間地理上的區隔,使得傳統的資訊科技,例如電子郵件或是檔案伺服器等等,很難去達到組織間知識的擷取、組織和散佈。代理人技術因為有其自主性和共同合作的特性,被視為是架構組織記憶的一個好的解決方案,而在代理人之間的溝通與共同合作需要一個彼此都能夠了解的溝通協定,因此必須藉由代理人通訊語言 (Agent Communication Language) 來彼此傳遞訊息,此外,透過代理人之間的對話政策 (Conversation Policy) 能夠使代理人間的溝通更有效率,並且能夠減少網路的負擔。因此本篇論文主要是建構一個以代理人為基礎的組織記憶系統,並且透過代理人通訊語言和對話政策來增加彼此間知識交換的效率。

Knowledge management has become an important asset in organization because of the global competition and the rapid development of information technology and network. Organizational memory is a key issue of knowledge management and it achieves the reuse of knowledge by acquiring, organizing, and distributing knowledge. Because the geographic distribution of organizations, it is difficult to achieve the acquisition, organization, and distribution of knowledge by using traditional information technology such as E-mail or file server and so on. Agent technology may be a suitable solution to organizational memory because of its autonomy and collaboration. But, the communication among agents needs protocol to standardize the channels. In this thesis, agent communication language (ACL) is used to exchange messages. Moreover, agent conversation policy can make agent communication more effective and reduce the network overhead. This thesis proposes an efficient communication approach to agent-based knowledge management systems.

Table of Content
Table of Content. …………………………………………………. i
Abstract. ………………………………………………………….. ii
Chinese Abstract. ………………………………………………… iii
List of Figures. ……………………………………………………. iv
List of Tables. …………………………………………………… v
Chapter 1. Introduction …………………………………….…… 1
1.1. The Thesis Motivation and Objectives ……………………………….. 1
1.2. The Thesis Research Procedure ………………………………………. 4
1.3. The Thesis Organization ……………………………………………… 5
Chapter 2. Literature Review …………………………………… 7
2.1. Knowledge Management ……………………………………………... 7
2.2. Agent-Based Systems ………………………………………………… 12
Chapter 3. The Agent-Based System Architecture …………….. 17
Chapter 4. The Agent Communication ………………………… 23
4.1. The Structure of FIPA-ACL ………………………………………….. 23
4.2. The Content Language ……………………………………………….. 26
4.3. The ACL Messages in ABKM System ……………………………….. 27
4.4. The Agent Conversation Policy ……………………………………… 37
4.5. Conversation Manager ……………………………………………….. 42
4.6. The Comparison …………………………………………………….. 44
Chapter 5. Prototype System ……………………………………. 47
Chapter 6. Conclusion and Further Work ……………………… 52
Reference …………………………………………………………. 53
List of Figures
Figure 1.1 Research Procedure ……...……………………………………… 5
Figure 2.1 Three Tenets of Internet-Based Knowledge Management ……… 8
Figure 2.2 Zachman Framework ………...…………………………………. 11
Figure 2.3 Four Types of Organizational Memories ……………………….. 12
Figure 3.1 System Architecture and Knowledge Acquisition Processes …… 19
Figure 3.2 Processes of Knowledge Distribution …………………………... 21
Figure 4.1 A Simple FIPA-ACL Message ………………………………….. 26
Figure 4.2 FIPA-ACL Message Encoded with XML ………………………. 26
Figure 4.3 The Relation Between Agent, ACL and Content Language ……. 27
Figure 4.4 Acquire Knowledge Actively …………………………………… 27
Figure 4.5 Steps of the Schema-Based Conversation Processes …………… 37
Figure 4.6 Conversation Process of Data Analysis ………………………… 39
Figure 4.7 “Analysis_Process” Schema ……………………………………. 39
Figure 4.8 Derived CPN Representation of Schemata ……………………... 41
Figure 4.9 Example of the Rule Creation ……..……………………………. 42
Figure 4.10 Conversation Manager ………………...………………………... 43
Figure 5.1 Adding Comments ……………………………………………… 48
Figure 5.2 Knowledge Acquisition Passive ………………………………… 49
Figure 5.3 Distributing Knowledge Actively ………………………………. 50
Figure 5.4 Query Interface …………………………………………………. 51
Figure 5.5 The Results ……………………………………………………… 51
List of Tables
Table 2.1 The Definition of KM …...……………………………………… 7
Table 4.1 FIPA Performative ………………………………………………. 24
Table 4.2 FIPA ACL Message Elements …………………………………... 25
Table 4.3 The TP in ABKM System ………………………………………. 38

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