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研究生:林大程
研究生(外文):Ta-Chen Lin
論文名稱:接單式生產企業電子化之研究─以B製造公司為例
論文名稱(外文):A Study of E-Business in BTO-An Empirical Study on B Manufacturing Company
指導教授:楊金福楊金福引用關係
指導教授(外文):Prof. Chin-Fu Yang
學位類別:碩士
校院名稱:國立交通大學
系所名稱:工業工程與管理系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
中文關鍵詞:接單式生產企業電子化專案管理客製化個案研究
外文關鍵詞:Build-To-Order(BTO)E-BusinessProject managementCustomizeCase study
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所謂接單式生產就是接到顧客訂單後才開始生產,屬於客製化較多,其優點為零庫存壓力,可滿足消費者多樣化的需求。但傳統接單式生產企業中,較缺乏電子化,過多的人工重複作業,使得資訊傳遞與儲存較不易,造成高階主管無法立刻得知最新正確的資訊,導致企業競爭力衰退,推動企業電子化將有助於解決這些問題,使企業競爭力提升。而電子化即利用網路與電腦來協助處理日常的人工作業,讓資料能夠快速處理和儲存,更進一步可使各部門間的資訊可以交換與分享,因此電子化使得企業內部資訊迅速、正確地傳送,能夠輔助企業對於市場需求變化做較正確預測、快速反應。
本研究目的針對過多人工重複作業的傳統接單式生產企業如何導入電子化應用的專案管理工作,構建成典型的企業電子化流程,以供企業界參考運用。應用本研究企業電子化模式,達成資源整合、庫存降低、有效掌控專案進度等綜合效益,以提升企業競爭力。
本研究首先針對接單式生產問題做電子化分析,進而建立企業電子化導入流程,接著以B公司為對象做個案研究,透過本研究之接單式生產企業電子化流程應用,搭配現有電子化軟體,協助B公司完成企業內電子化,使有限資源能有效運用。
本研究成果:(1)建立接單式生產企業電子化流程;(2)B公司個案應用。
What is called build-to-order (BTO) is initiating producing after getting customer’s order, so it’s more customized. It’s excellent for zero stocks, and for better satisfaction of customer’s variable demands. However, most traditional business in BTO don''t have their business electronified. Therefore, too much repeating work of manpower makes information transmission and saving become more difficult, and causes the superintendents can’t get immediate and correct information right away; consequently, it turns down the business competitiveness. Promoting E-Business would be helpful to these problems, and to level the enterprise''s competitiveness up. The so-called evolution uses intranet and computer to help dealing with routine, and make information can be rapidly processed and saved. Futhermore, it can make exchanging and sharing information between departments happen. Therefore, evolution could make information quickly and correctly delivered inside of the company. It can be help business make more precise prediction and faster reaction for the shifts of market''s demand.
The research is aimed at how to get started to use electionic-applied project management to construct a typical E-Business process. And, it can serve as reference for companies. An Application of this make-business-electronic mode to achieve intergrating resources, reducing inventory, effectively handling the project schedule, and so on can increase company''s competitiveness.
This research first focuses on electically analyzing BTO’s problem, and then builds a process of E-Business. Secondly, take company B as the researching subject, help company B to shift itself to be electronic, and let limited resources effectively utilized through the process application of making BTO business electronic together with a software on market conditions.
The result of this research: (1) Building a process of E-Business in BTO, (2) Taking B company as a sample.
中文摘要....................................................i
ABSTRACT....................................................ii
誌謝........................................................iv
目 錄................................................v
圖 目 錄................................................ix
表 目 錄................................................xi
第一章 緒 論................................................1
1.1研究背景與動機...........................................1
1.2研究目的.................................................1
1.3研究架構及其流程.........................................1
1.4研究範圍與限制...........................................2
第二章 文獻探討.............................................3
2.1生產型態.................................................3
2.1.1計劃式生產.............................................3
2.1.2組裝式生產.............................................3
2.1.3接單式生產.............................................3
2.2 企業電子化(E-BUSINESS)..................................5
2.2.1企業電子化的定義.......................................5
2.2.2企業電子化內涵.........................................5
2.2.3企業電子化之階段任務...................................6
2.2.4 推動企業電子化必須考慮的因素..........................6
2.2.5 電子化效益分類........................................7
2.3 資訊技術(INFORMATION TECHNOLOGY) .......................7
2.3.1資訊技術定義...........................................7
2.3.2資訊技術導入之關鍵性成功因素...........................7
2.3.3資訊技術導入之方法論...................................8
2.4 企業流程再造(BPR)....................................12
2.4.1.企業流程再造定義.....................................12
2.4.2企業流程再造起因......................................12
2.4.3 資訊技術與企業流程再造...............................13
2.5 企業資源規劃(ERP)....................................15
2.5.1 ERP之定義............................................15
2.5.2 ERP之功能架構........................................15
2.5.3 企業資源規劃系統的重要性.............................17
2.5.4企業資源規劃系統的類型................................18
2.6 專案管理...............................................19
2.6.1專案之定義與特性......................................19
2.6.2專案管理的意義........................................19
2.6.3 專案管理的目標.......................................21
第三章 問題分析與流程建立.................................22
3.1問題分析................................................22
3.1.1問題描述..............................................22
3.1.2 電子化對問題之解決...................................23
3.2本研究企業電子化流程....................................24
3.2.1推動企業電子化先期規劃................................24
3.2.2電子化準備事項........................................26
3.2.3 電子化整合與執行階段.................................27
3.2.4 電子化完成...........................................28
第四章 個案研究............................................29
4.1 個案研究緣由...........................................29
4.2個案公司導入電子化先期規劃..............................29
4.2.1動機與背景............................................29
4.2.2電子化小組成立........................................30
4.2.3 電腦化方案的比較.....................................32
4.2.4 合作廠商選擇.........................................32
4.2.5電子化系統的分析設計與導入方法........................35
4.3電子化準備事項..........................................36
4.3.1硬體與系統部分........................................36
4.3.2軟體部分..............................................37
4.3.3個案公司自身配合部分..................................39
4.4 電子化整合與執行階段...................................42
4.4.1 軟體、硬體與網路的初步基本整合測試...................43
4.4.2 人員教育訓練.........................................43
4.4.3 基本資料建檔.........................................44
4.4.4 系統初步檢測與舊作業方式並行作業.....................44
4.4.5 系統軟體功能客製化修正...............................45
4.4.6 系統全面檢測 .........................................45
4.4.7 系統功能調整與系統驗收...............................46
4.5 電子化完成.............................................46
4.5.1 公司生產架構與相關系統軟體應用.......................46
4.5.2電子化系統效益........................................59
第五章 結論與建議..........................................61
5.1 結論...................................................61
5.2 建議...................................................62
參考文獻...................................................63
附錄一.....................................................68
附錄二.....................................................72
附錄三.....................................................78
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