跳到主要內容

臺灣博碩士論文加值系統

(54.224.133.198) 您好!臺灣時間:2022/01/29 21:58
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:金必煌
研究生(外文):Bih-Huang Jin
論文名稱:員工對福利系統之滿意度與組織公民行為之關係
論文名稱(外文):The relationship between Satisfaction with Business to Employee Benefit Systems and Organizational Citizenship Behaviors
指導教授:楊 千
指導教授(外文):Chyan Yang
學位類別:博士
校院名稱:國立交通大學
系所名稱:資訊管理所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:英文
論文頁數:67
中文關鍵詞:企業對員工終端使用者滿意度性別彈性福利組織公民行為福利系統
外文關鍵詞:Business-to-employeeEnd-user computingSatisfactionGenderScale developmentFlexible BenefitOrganizational Citizen Behavior
相關次數:
  • 被引用被引用:6
  • 點閱點閱:2130
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:9
摘 要
於企業內部網路行銷其它公司的產品,員工及公司將互蒙其利。了解什麼導致員工的滿意經驗,將會是企業對員工(B2E)福利系統的成功要素。雖然終端使用者滿意度(EUCS)已經被廣泛研究,但是新的構面如系統之產品價格與物品配送都將會都將包括到研究當中。
本研究的第一部分發展一套衡量B2E福利系統並具信度與效度的量表。重複試驗之信賴度與構面之有效性都有檢驗。結果顯示便利性、配送情形、操作介面、準確度、價格以及交易安全是員工滿意度之影響因素。本研究發展之工具量表將可提供後續研究者以及公司管理者使用,以測量B2E福利系統是否成功。
本研究的第二部分檢視導致B2E福利系統滿意的前置變數,並探討性別所造成的差異,B2E福利系統滿意度與組織公民行為的關係也在討論之中。相對於女性,男性較女性容易對B2E福利系統提供較低價格產品感到滿意。 在B2E福利系統與組織公民行為之間也顯然有著正向相關。女性因為對公司的觀感進而導致良好的公民行為比男性有著顯著情形。後續研究者以及公司管理者可藉由本研究,了解不同性別對B2E福利系統與組織行為之影響。
關鍵詞: 企業對員工; 終端使用者滿意度; 性別; 彈性福利; 組織公民行為, 福利系統
ABSTRACT
Marketing other companies’ products within one’s own company’s Intranet can benefit both the employees and the company. Understanding what constitutes satisfying experiences on the part of the employees is crucial for the success of business-to-employee benefit systems. While end-user computing satisfaction has been studied extensively, new aspects such as the prices of products in the system and the delivery of products, etc., have to be included.
The first part of this study develops an instrument as a reliable and valid measure of business-to-employee benefit system success. Test-retest reliability and construct validity are examined. The results show that convenience, delivery, interface, accuracy, price and security are factors in employee assessments of satisfaction. Managers can use the instrument developed in this study to gauge the success of their business-to-employee benefit systems.
The second part of this study examines the antecedent variables leading to satisfaction with a B2E benefit system. The differences between genders are explored. The linkages between satisfaction with the B2E benefit system and organizational citizenship behaviors are also investigated. Compared with females, males are more satisfied with low prices of products offered in the B2E benefit system than females. Significant, positive relationships were found between satisfaction with the B2E benefit system and organizational citizenship behaviors. Perception of corporation plays a more significant role in leading to organizational citizenship behavior for female than for male.
Keywords: Business-to-employee; End-user computing; Satisfaction; Gender, Scale development, Flexible Benefit, Organizational Citizen Behavior
TABLE OF CONTENTS
TABLE OF CONTENTS 7
LIST OF TABLES 9
LIST OF FIGURES 10
1. INTRODUCTION 11
1.1 BACKGROUND 11
1.2 PURPOSE 13
2. LITERATURE REVIEW 14
2.1 USER COMPUTING SATISFACTION 14
.2 ORGANIZATIONAL CITIZENSHIP BEHAVIOR 16
2.3 PERCEIVED ORGANIZATIONAL SUPPORT 18
2.4 GENDER DIFFERENCES 19
3. RESEARCH DESIGN AND MODEL 22
3.1 THE RESEARCH SYSTEM 22
3.2 CONCEPTUAL MODEL 24
3.2.1 Convenience 26
3.2.2 Product Offerings 26
3.2.3 Delivery 26
3.2.4 Product Information 27
3.2.5 Interface 27
3.2.6 Accuracy 27
3.2.7 Price 28
3.2.8 Security 28
3.3 RESEARCH PROCEDURES 28
4. DATA ANALYSIS 31
4.1 ANALYSIS OF SATISFACTION CONSTRUCT 31
4.1.1 Reliability of the Measure 31
4.1.2 Exploratory Factor Analysis 33
4.1.3 The Structure Equation Model 35
4.2 TEST-RETEST RELIABILITY 38
4.3 CONSTRUCT VALIDITY 41
4.3.1 Intentions 41
4.3.2 Perceived Organizational Support 41
4.3.3 Citizenship behavior 42
4.4 GENDER AND SATISFACTION WITH THE SYSTEM 45
4.4 THE RELATIONSHIP BETWEEN SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR 48
4.4.1 Data analysis 49
5. DISCUSSIONS AND CONCLUSIONS 53
REFERENCES 56
APPENDIX 63
BIOGRAPHY OF AUTHOR 67
References
Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., & Wood S. (1997). Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplace. Journal of Marketing, 61 (3), 38-53.
Bailey, J. E. & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 24, 530-545.
Bamber, G. J., and Legget, C. J. (2001). Changing employment relations in the Asia-Pacific region. International Journal of Manpower, 22 (4) , 300-317.
Bentler, P. M., and Bonet, D. G. (1980). Significant tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88, 588-606.
Byrne, B. M. (1998). Structural Equation Modeling with Lisrel: Prelis, and Simplis. Lawrence Erlbaun Associates, Mahwah, New Jersey.
Carr, H. H. (1988). Managing End User Computing, Engiewood Cliffs, NJ: Prentice-Hall.
Chen, L. D., Soliman, K. S., Mao, E., and Frolick, M. N. (2000). Measuring user satisfaction with data warehouses: an exploratory study. Information and Management, 37, 103-110.
Cheng, H. T., Peavey, S. and Kezis, A. S. (2000). An analysis of factors that influence the purchasing decision for fresh potoatoes: A study of consumers in a New England market. Journal of Marketing Theory and Practice, 8 (1), 46-53.
Churchill, G. A. Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16 (1), 64-73.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13 (3), 319-337.
Delone, W. H., and McLean, E. (1992). Information systems success: the quest for the dependent variable. Information System Research, 3 (1), 60-95.
Doll, W. J., and Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly, 12 (2), 259-274.
Doll, W. J., Xia, W., and Torkzadeh, G. (1994). A confirmatory factor analysis of the end-user computing satisfaction instrument. MIS Quarterly, 18 (4), 453-361.
Eighmey, J., and McCord, L. (1998). Adding value in the information age: uses and gratifications of sites on the World Wide Web. Journal of Business Research, 41, 187-194.
Eisenberger, R., Huntington, R., Hutchison, S., and Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507.
Elizur, D. & Koslowsky, M. (2001). Values and organizational commitment. International Journal of Manpower, 22 (7), 593-599.
Elkins, T.J. and Phillips, J.S. (1999). Evaluating Sex Discrimination Claims: The Mediating role of attributions. Journal of Applied Psychology, 84 (2), 186-199.
Farrelly, M. C., Bray, J. W., Pechacek, T., and Woollery, T. (2001). Response by adults to increases in cigarette prices by socidemographic characteristics. Southern Economic Journal, 68 (1), 156-165.
Fram, E. H., and Grady, D. B. (1997). Internet shoppers: is there a gender gap? Direct Marketing, 59 (9), 46-50.
Francken, Dick A. and W. Fred van Raaij (1985). Socio-Economic and Demographic Determinants of Consumer Problem Perception, Journal of Consumer Policy, 8 (September), 303-314.
Gefen, D. & Straub, D.W. (1997). Gender differences in the perception and use of E-mail: an extension to the technology acceptance model. MIS Quarterly, 20, 389-400.
Gouldner, A. W. (1960). The norm of reciprocity: a preliminary statement. American Sociological Review, 25, 161-178.
Grover, S., & Crooker, K. 1995. Who appreciates family-responsive human resource policies: The impact of family-friendly policies on the organizational attachment of parents and nonparents. Personnel Psychology, 48, 271-288
Hair, J. F., Anderson, R. E., Tatham, R. L., and Black, W. (1998). Multivariate Data Analysis, 5th ed. Upper Saddle River, NJ: Prentice-Hall.
Harrison, A. W., and Rainer, R. K., Jr. (1996). A general measure of user computing satisfaction. Computers in Human Behavior, 12 (1), 79-92.
Hiltz, S., and Johnson, K. (1990). User satisfaction with computer-mediated communication systems. Management Science, 36 (6), 739-764.
Hutchison, S. (1997). Perceived organizational support: further evidence of construct validity. Educational and Psychological Measurement, 57 (6), 1025-1034.
Jedd, M. (2000). Fulfillment: a critical e-business challenge. Logistics Management and Distribution Report, (April), E25-E26.
Kendler, P. B. (2000). Gauging the benefits of e-training. Insurance and Technology, (April), 64.
Kossek, E. (1989). The acceptance of human resource innovation by multiple constituencies. Personnel Psychology, 42, 263-281.
Lambert, S. J. (2000). Added benefits: the link between work-life benefits and organizational citizenship behavior. Academy of Management Journal, 43 (5), 801-815.
Lepine, J.A., Erez A. & Johnson, D.E. (2002), The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. Journal of Applied Psychology, 87 (1), 52-65.
Leung H. (2001). Quality metrics for intranet applications. Information and Management, 38, 137-152.
Liao, Z., and Cheung, M. T. (2001). Internet-based e-shopping and consumer attitudes: an empirical study. Information and Management, 38, 299-306.
Lin, J. C., and Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site. International Journal of Information Management, 20, 197-208.
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand-McNally, 1297-1349.
McHaney, R., and Cronan, T. P. (1998). Computer simulation success: on the use of the end-user computing satisfaction instrument: a comment. Decision Sciences, 29 (2), 525-534.
McHaney, R., Hightower, R, and Pearson, J (2002). A validation of the end-user computing satisfaction instrument in Taiwan. Information and Management, 39, 503-511.
Mitchell, G. (2000). E-benefits ─ taking it online. Employee Benefits Journal, 25 (2), 42-44.
Moore G., and Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2, 192-222.
Moorman, R. H., Blakely, G. L., and Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41 (3), 351-357.
Moutinho, L. and Goode, M. (1995). Gender effects to the formation of overall product satisfaction: a multivariate approach. Journal of International Consumer Marketing, 8 (1), 71-91.
Nunnally, J. C. (1978). Psychometric Theory. New York, NY: McGraw-Hill.
Organ, D.W. (1988). Organizational citizen behavior: the good soldier syndrome, Lexington, MA: Lexington Books.
Organ, D. W. and Ryan K. (1995), “A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior,” Personnel Psychology, 48, 775-802.
Palvia, P. C. (1996). A model and instrument for measuring small business user satisfaction with information technology. Information and Management, 31, 151-163.
Peterson, R.obert A. and Wilson, W.illiam R. (1992). Measuring Customer Satisfaction: Fact and Artifact. Journal of the Academy of Marketing Science, 20 (1), 61-71.
Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H. & Fetter, R (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behavior. Leadership Quarterly, 1 (2), 107-142.
Podsakoff, P.M. & MacKenzie, S.B. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31, 351-363.
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26 (3), 513-563.
Pruter, R. (2000). Broad and diverse work forces demand customized financial planning. Employee Benefit Plan Review, 54(11), 44-47.
Rioux, S.M. and Penner, L.A. (2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86, 1306-1314.
Rosenthal, P. (1995). Gender differences in managers’ attributions for successful work performance. Women in Management Review, 10 (6), 26-31.
Rousseau, D. M. (1990). New hire perceptions of their own and their employer''s obligations: a study of psychological contracts. Journal of Organizational Behavior, 11, 389-400.
Scandura, T. A. and Lankau, M. J. (1997). Relationships of gender, family responsibility and flexible work hours to organizational commitment and job satisfaction. Journal of Organizational Behavior, 18 (4), 377-391.
Schwartz, E. (2000). The selling of the Intranet. InfoWorld, 22 (19), 12-13.
Seddon, P. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, 8 (3), 240-253.
Sherman, E., Schiffman,L.G. & Mathur, A. (2001). The influence of gender on the new-age elderly’s consumption orientation. Psychology & Marketing, 18 (10), 1073-1089.
Shore, L. M.,& Tetrick, L. (1991). A construct validity study of the Survey of Perceived Organizational Support. Journal of Applied Psychology, 76, 637-643.
Simon, S. J. (2001). The impact of culture and gender on web sites: an empirical study. The DATA BASE for Advances in Information Systems, 32 (1), 18-37.
Smith, A. G. (2001). Applying evaluation criteria to New Zealand government websites. International Journal of Information Management, 21, 134-149.
Szymanski, D. M., and Hise, R. T. (2000). e-satisfaction: an initial examination. Journal of Retailing, 76 (3), 309-322.
Torkzadeh, G., and Doll, W. J. (1991). Test-retest reliability of the end-user computing satisfaction instrument. Decision Sciences, 22, 26-38.
Wachter, R. M., and Gupta, J. (1997). The establishment and management of corporate intranets. International Journal of Information Management, 17 (6), 393-404.
Wayne, S., Shore, L., and Linden, R. (1997). Perceived organizational support and leader-member exchange: a social exchange perspective. Academy of Management Journal, 40 (1), 82-111.
Zeithaml, V. A., Berry, L. L., and Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 58 (2), 31-46.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
無相關期刊