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研究生:蔡雪華
研究生(外文):Tsai Hsueh-Hua
論文名稱:合作過程與跨組織關係對跨組專案團隊知識管理的影響
論文名稱(外文):The Effects of Cooperative Process and Inter-organizational Relationships on the Knowledge Management of Inter-organizational Project Teams
指導教授:王耀德王耀德引用關係
指導教授(外文):Wang Yau-De
學位類別:碩士
校院名稱:國立交通大學
系所名稱:管理科學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:英文
論文頁數:66
中文關鍵詞:跨組織專案團隊合作過程跨組織關係團隊知識管理創新績效
外文關鍵詞:Inter-organizational project teamCooperative processInter-organizational relationshipsTeam knowledge managementInnovation performance
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本研究旨在探討「跨組織關係」對於跨組織專案「合作過程」與「團隊知識管理」的交互影響作用。
本研究由五個產業中取得64個樣本資料,經統計分析檢驗結果發現:
1. 跨組織專案「合作過程」對「團隊知識管理」有正面的影響。
2. 資源分享、合作時間長度與組織間過去的合作關係對團隊知識分享與創造有接近顯著的交互作用。
3. 專案成員的涉入程度、衝突解決與依存程度及專案領導人間的關係有顯著的交互作用。
4.「團隊知識管理」對跨組織專案團隊績效有正面的影響。
本研究除了討論上述分析結果之原因外,也提出幾項學術上及管理上的意涵,在後續研究部分,建議未來之研究者可考慮「個案研究」以了解質化分析是否對相同議題有創新的結果。
The main purpose of this study is to examine the outcome of interaction of the inter-organizational relationships between an inter-organizational project team ’s cooperative process and its effect on the team’s performance in the knowledge management. Based on the results of statistical analysis of 64 samples collected from five industries, we conclude that:
1. An inter-organizational project team’s cooperative process has a significant effect on the team’s knowledge management performance.
2. Interactions between the resource sharing among team partners and the time length and quality of past inter-organizational relationships result in a significant monotonic positive effect on the knowledge sharing and creation of the team.
3. The level of the team members’ participation (or involvement in conflict resolution) and the degree of interdependence among team members (or the relationships among team members) have a significant monotonic positive effect on the knowledge application performance of the team.
4. Team knowledge management performance has a significant effect on the innovation performance of the project team.
The managerial implications derived from the above study are discussed at the end of this thesis. To extend this study, researchers can use case studies and qualitative analysis to elucidate further these findings, particularly those pertaining to the innovation performance of inter-organizational project teams.
Chinese Abstract ……………………………………………………………. i
English Abstract ……………………………………………………………. ii
Acknowledgements ……………………………………………………………. iv
Index ……………………………………………………………. v
Table Index ……………………………………………………………. viii
Figure Index ……………………………………………………………. ix
I Chapter One Introduction…………………………………….………… 1
1.1 Background and Motivation of the Study…….………….. 1
1.2 Objectives………………….……………………………... 2
1.3 Organization of the Study……..………………………….. 2
II Chapter Two Literature Review…………………………………….…… 3
2.1 Team Knowledge Management……………….………….. 3
2.1.1 Knowledge Sharing………………………………..……… 3
2.1.2 Knowledge Creation…..…………………………..……… 3
2.1.3 Knowledge Application.…………………………..……… 4
2.2 Cooperative Process………………………………………. 4
2.2.1 Involvement of Participants………………………………. 4
2.2.2 Resource Sharing………………………………………….. 5
2.2.3 Conflict Resolutions……………………………………… 5
2.3 Cooperative Process and Team Knowledge Management.. 6
2.4 Inter-organizational Relationships…………….………….. 8
2.4.1 Degree of Interdependence……………………………….. 8
2.4.2 Time Length & Quality of the Past Relationships.………. 9
2.4.3 Relationships among Key Project Players………..……… 10
2.5 Inter-organizational Relationships, Cooperative Process and Team Knowledge Management………………………. 11
2.6 Team Knowledge Management and Performance of Inter-organizational Project Team…………………………. 12
III Chapter Three Hypotheses and Model……………………….…………… 13
3.1 Theoretical model…………………………………………. 13
3.2 Hypothesis……..…………………………………………. 14
3.2.1 Effects of Cooperative Process on Team Knowledge Management……………………………………………….. 14
3.2.2 Effects of Inter-organizational Relationships on Team Knowledge Management………………..……..……..…… 15
3.2.3 Moderating Effects of Inter-organizational Relationships on Cooperative Process and Team Knowledge Management……………………..………………………… 15
3.2.4 Effects of Team Knowledge Management on Performance of Inter-organizational Project Team…………………..….. 16
IV Chapter four Research Method………………………………………..… 17
4.1 Subjects………………………………………….………… 17
4.2 Measurement of Variables………………………………… 18
4.2.1 Cooperative Process.……………………………………... 18
4.2.2 Inter-organizational Relationships………………………… 19
4.2.3 Team Knowledge Management…..………………………. 20
4.2.4 Performance of Inter-organizational Project Team……………………………………………………….. 20
4.3 Data Collection Process…………………………………… 20
4.4 Data analysis Method……………………………………… 21
V Chapter five Results and Analysis……………………………………... 22
5.1 Characteristics of the Sample……………………………… 22
5.2 Factor Analyses, Means, Standard Deviations, Reliabilities and Correlations………………….………………………... 23
5.2.1 Factor Analyses…………………………………………… 23
5.2.2 Means, Standard Deviations, Reliabilities and Correlations………………………………….……………. 26
5.3 Regression Analysis and Hypotheses Testing…..…………. 27
5.3.1 Effects of Involvement of Participants (or Resource Sharing or Conflict Resolutions) on Team Knowledge Management……………………………………………….. 30
5.3.2 Effects of Degree of Interdependence (or Time Length & Quality of the Past Relationships or Relationships among Key Project Players) on Team Knowledge Management…………………………………………….…. 30
5.3.3 Moderating Effects of Degree of Interdependence (or Time Length and Quality of the Past Relationships or Relationships among Key Project Players) on the Relationships between Cooperative Process and Team Knowledge Management..…………………………….….. 31
5.3.3.1 Moderating Effects of Degree of Interdependence on the Relationships between Involvement of Participants, Conflict Resolution and Knowledge Application……..….. 33
5.3.3.2 Moderating Effects of Relationships among Key Project Players on the Relationships between Involvement of Participants, Conflict Resolutions and Knowledge Application………………………………………………… 34
5.3.3.3 Moderating Effects of Time Length & Quality of the Past Relationships on the Relationships between Resource Sharing and Knowledge Application……….…………….. 35
5.3.3.4 Moderating Effects of Relationships among Key Project Players on the Relationships between Resource Sharing and Knowledge Application……………….……………… 37
5.3.4 Effects of Performance on Inter-organizational Project Team………………………………………………………. 39
VI Chapter six Discussion and Conclusion………………………………. 42
6.1 Discussion Results……………………………………….. 42
6.1.1 Effects of Cooperative Process on Knowledge Sharing and Knowledge Creation……………..………….……….…… 42
6.1.2 E Effects of Cooperative Process on Knowledge Application. 43
6.1.3 Effects of Inter-organizational Relationships on Knowledge Sharing and Creation……..….……………..… 43
6.1.4 Effects of Inter-organizational Relationships on Knowledge Application.………………………………….. 44
6.1.5 Moderating Effects of Inter-organizational Relationships on the Relationships of Cooperative Process and Knowledge Sharing and Knowledge Creation……………. 45
6.1.6 Moderating Effects of Inter-organizational Relationships on the Relationships of Cooperative Process and Knowledge Application…………………………….… 45
6.1.7 Effects of Team Knowledge Management on Performance of Inter-organizational Project Team………………………. 47
6.2 Managerial Implications…………………………………... 47
6.3 Theoretical Implications…………………………..……… 49
6.4 Limitations………………………………………………… 50
6.5 Future studies……………...……………………………… 50
References ……………………………………………………………. 51
Appendix 1 ……………………………………………………………. 57
Appendix 2 ……………………………………………………………. 63
Table Index
Table 5.1 Characteristics of the Sample……………………………………..………. 22
Table 5.2 Results of Factor Analysis for the Variables “Cooperative Process”……………………………………………………………………. 24
Table 5.3 Results of Factor Analysis for the Variable “Inter-organizational Relationships”……………………………………………………………… 25
Table 5.4 Results of Factor Analysis for the Variables “Team Knowledge Management”…………………………………………………………….… 26
Table 5.5 Means, Standard Deviation, Reliability and Correlations of Variables…………………………………………………………..……….. 27
Table 5.6 Regression Model: Cooperative Process, Inter-organizational Relationships Regressed onto Knowledge Sharing/ Creation……..……… 28
Table 5.7 Regression Model: Cooperative Process, Inter-organizational Relationships Regressed onto Knowledge Application…………..……….. 29
Table 5.8 Regression model: Knowledge Sharing and Creation and Knowledge Application regressed onto Performance of Inter-organizational Project Team……………………………………………………………………….. 40
Table 5.9 Summary of Results of Hypothesis Testing………………………………. 41
Figure Index
Figure 3.1 Model of the Study…………………………………………………..…... 13
Figure 5.1 Effect of Resource Sharing on Knowledge Sharing & Creation as a Function of Time Length & Quality of the Past Relationships…..… 32
Figure 5.2 Effect of Involvement of Participants on Knowledge Application as a Function of Degree of Independence..………………………………….. 33
Figure 5.3 Effect of Involvement of Participants on Knowledge Application as a Function of Relationships among Key Project Players……………….…. 34
Figure 5.4 Effect of Resource Sharing on Knowledge Application as a Function of Time Length & Quality of the Past Relationships…………………….… 35
Figure 5.5 Effect of Resource Sharing on Knowledge Application at Extreme Values of Time Length & Quality of the Past Relationships………….… 36
Figure 5.6 Effect of Resource Sharing on Knowledge Application as a Function of Relationships Among Key Project Players……….……………………. 37
Figure 5.7 Effect of Resource Sharing on Knowledge Application at Extreme Values of Relationships Among Key Project Players…………………… 38
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