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研究生:許碧姍
研究生(外文):Elizabeth Hsu
論文名稱:運用資訊科技管理企業知識資產之創造與分享
論文名稱(外文):Strategic Use of IT in Managing Effective Creation and Sharing of Knowledge Assets in an Enterprise
指導教授:楊千楊千引用關係
指導教授(外文):Chyan Yang
學位類別:碩士
校院名稱:國立交通大學
系所名稱:高階主管管理學程碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2001
畢業學年度:90
語文別:英文
論文頁數:63
中文關鍵詞:資訊科技知識資產知識管理
外文關鍵詞:ITknowledge assetsknowledge management
相關次數:
  • 被引用被引用:3
  • 點閱點閱:414
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:4
在全球經濟的壓力下, 有效管理企業知識資產--包括其創造與分享,已成為企業創造及保有核心競爭力的重要策略。資訊科技的運用與知識企業(knowledge enterprises)的關係密不可分。資訊科技跨越地域及時間的限制, 連結人與資訊, 加速知識的分享。本研究的目的在於探討如何策略性地的架構資訊科技以加速企業內知識資產的創造與分享。本研究亦強調由策略及人的構面探討資訊科技在知識管理的運用。
本研究是以個案研究方式, 由技術及管理的構面探討一高科技公司實際執行知識管理的過程。本研究的結論為: 一) 有效創造與分享企業內的知識資產需要人與技術的配合。人、分享的組織文化及獎勵措施是運用資訊科技達到知識管理目的的要項, 二) 管理企業內已知的知識是極為重要的。它包括認知及著手將企業現有的資料及資訊轉化為可採取行動的知識, 三) B2B的合作模式正將資訊分享的概念由企業本身延伸至其客戶、伙伴及廠商端。
Managing effective creation and sharing of knowledge is becoming vital to many companies for creating and sustaining their core competences in the global economy. The use of information technology is integral to the successful functioning of knowledge enterprises. It propagates the sharing of knowledge by connecting people and information across the time and geographic boundaries. The main objective of this research is to study how information technology can be strategically implemented to contribute to effective creation and sharing of knowledge assets in an enterprise. The study is also focused on the strategies and people evolved in using the technology to bring knowledge management to practice.
A case study approach was taken to study the KM practice of a high-tech company from technological and managerial perspectives. There are several conclusions that resulted from this research: 1) Effective creation and sharing of knowledge requires technology as well as people. People, the organization culture of sharing and the incentives are keys to bring knowledge management to practice using technology, 2) Managing ”what a company already knew” is critical. It includes the awareness and action to transform existing data and information into knowledge that is actionable, 3) B2B collaboration is extending the concept of information sharing to external business entities- customers, partners and suppliers.
中文摘要 I
ABSTRACT II
ACKNOWLEDGEMENTS IV
TABLE OF CONTENTS VI
TABLE OF FIGURES VIII
CHAPTER 1 INTRODUCTION 1
1.1 Background 1
1.2 Research Objectives 2
1.3 Research Questions 3
1.4 Organization of the Study 4
CHAPTER 2 LITERATURE REVIEW 5
2.1 Knowledge Definitions 5
2.2 Knowledge Management 9
2.3 Information Technology for Knowledge Management 13
CHAPTER 3 RESEARCH METHOLOGY 20
3.1 Cast Study Research 20
3.2 The Case 21
CHAPTER4 MANAGING KNOWLEDGE AT WINBOND 23
4.1 The Organization Background 23
4.2 KM Initiatives 24
4.2.1 Introduction 24
4.2.2 Phase I (1987-1995) 25
4.2.3 Phase II (1996-1999) 27
4.2.4 Phase III (2000-present) 28
4.3 IT Implementations for KM 30
4.3.1 Enabling the Flow of Knowledge 34
4.3.2 Mapping the Land of Knowledge 37
4.3.3 Creating and Sharing Explicit Knowledge 39
4.3.4 Facilitating the Community Sharing 43
CHAPTER 5 FINDINGS AND CONCLUSIONS 46
5.1 Major Findings 46
5.2 Conclusions 56
REFERENCES 59
APPENDIXES 61
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Yang, D.Y. (2000). Putting Knowledge Management into Practice, presentation material, Winbond.
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