本研究的目的在於探討目前國內製造業人力資源管理部門在各個不同角色的參與情況及其參與程度對組織績效的影響，並瞭解其中有無產業別及產業規模的差異。研究結果發現受訪樣本中，人力資源管理部門的行政專家角色對組織績效無影響、員工夥伴角色對組織的外部績效及整體績效有影響、變革觸動者角色對組織的內部績效、外部績效及整體績效均有影響、策略夥伴角色對客觀的財務績效有影響、在四個人力資源管理部門角色參與程度都高的組織其組織績效也較高。研究結果支持企業人力資源管理部門角色的參與程度對組織績效有影響的論點。

he purpose of this study is to examine the types of roles served by HRM departments within companies in the manufacturing industries and its effects on the companies’ business performance. This study also examines the moderating effects that the type of industry (high-tech vs. traditional manufacturing) and the scale of the company have on the role involvement-performance relationship. The results show that the HRM department’s involvement in the role of administrative expert has no effect on the company’s business performance. However, its involvement in the role of employee champion has a positive effect on the external as well as the overall performance. Involvement in the role of the agent of change also has a positive effect on internal, external, and overall performance. In addition, involvement in the role of the strategic partner has a positive effect on the objective financial performance, and involvement in the role of change agent has positive effects on internal, external, and overall performance. The most interesting finding is that the total level of involvement in the four roles has a positive effect on the internal, external, and overall performance. These results support the argument that the role played by the HRM department has a significant effect on corporate performance.

第一章　緒　論
　1-1　研究動機．．．．．．．．．．．．．．．．．．．．．．．．1
　1-2　研究目的與問題．．．．．．．．．．．．．．．．．．．．．7
　1-3　研究流程．．．．．．．．．．．．．．．．．．．．．．．．8
第二章　文獻探討
　2-1　角色理論．．．．．．．．．．．．．．．．．．．．．．．．9
　2-2　人力資源管理部門角色．．．．．．．．．．．．．．．．．11
　2-3　組織績效．．．．．．．．．．．．．．．．．．．．．．．19
　2-4　人力資源管理部門角色與組織績效．．．．．．．．．．．．25
第三章 理論模式與架構
　3-1　理論模式與假設．．．．．．．．．．．．．．．．．．．．29
3-2 理論架構．．．．．．．．．．．．．．．．．．．．．．．33
第四章　研究方法
4-1 研究對象．．．．．．．．．．．．．．．．．．．．．．．34
4-2 取樣及調查程序．．．．．．．．．．．．．．．．．．．．34
4-3 研究工具及變數的衡量．．．．．．．．．．．．．．．．．35
第五章　實證結果與分析
5-1 問卷回收情形．．．．．．．．．．．．．．．．．．．．．38
5-2 有效樣本結構．．．．．．．．．．．．．．．．．．．．．39
　5-3 變數的效度分析與信度分析．．．．．．．．．．．．．．．41
5-4　變數的平均數、中位數、標準差、變異數．．．．．．．．．43
　5-5 迴歸分析與假說檢定．．．．．．．．．．．．．．．．．．44
第六章　結果與討論
　6-1　結果與討論．．．．．．．．．．．．．．．．．．．．．．53
6-2 學術意涵．．．．．．．．．．．．．．．．．．．．．．．56
6-3 管理意涵．．．．．．．．．．．．．．．．．．．．．．．57
6-4 研究限制．．．．．．．．．．．．．．．．．．．．．．．58
6-5 未來研究方向．．．．．．．．．．．．．．．．．．．．．59
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