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研究生:黃健生
論文名稱:一流程導向方法論以設計快遞服務業之資訊系統
指導教授:高信培高信培引用關係
學位類別:碩士
校院名稱:國立中央大學
系所名稱:工業管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:英文
論文頁數:101
中文關鍵詞:Logistics Service Provider (LSP)Business Process Management (BPM)Information System DevelopmentObject-OrientedUMLQFD
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  • 點閱點閱:184
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The Logistics Service Provider (LSP) industries are undergoing radical change. Not long ago, LSP was understood to be responsible for the delivery of goods from producer to customer. Nowadays, however, the emphasis is much more on the organization and management of the entire logistics supply chain between producers, manufacturing, warehouses, distributors and the end-customers of subsequent stages.
Due to the complexity and size of service coverage of LSP industries is increasing, and to integrate the whole logistics operations and meet a great variety of customer requirements, a LSP has to fully utilize a sound information system that facilitates the transmission and processing of data as well as supporting decision-making regarding strategy, tactics and real-time operations. According to the dramatic growth of the application of Business Process Methodologies to develop Information System. Our purpose of this research is to develop a Process-Oriented Methodology for Designing the Information System of Express Logistics Provider (POM_LSIS). In brief, this system is adopted Systems Life Cycle Design (SDLC) methodologies in the software specification and creation processes. And we apply Software Quality Function Deployment method (SQFD) and Business Process Management (BPM) techniques, including Enterprise Ontology and Unified Modeling Language (UML), to define system requirements and specifications.
Our proposed can provide the functions as follows: (1) Integrating physical logistics process and information system process to improve efficiency. (2) Containing the capacity to be flexible in order to meet the needs of both system users and customers. (3) Reducing the cycle time from preparation to go live.

Table of Contents
Abstract i
Table of Contents ii
List of Figures v
List of Tables vii
Chapter I Introduction 1
1.1 Background 1
1.2 Motivation and Objective 3
1.4 Thesis Organization 5
Chapter II Literature Review 7
2.1 Logistics Service Provider (LSP) 7
2.1.1 Definition of LSP 7
2.1.2 Classifications of LSP 8
2.1.3 Logistics Systems of LSP 10
2.2 Information System of LSP (LSP_IS) 14
2.2.1 Issues of LSP_IS 14
2.2.2 The Level of Functionality of LSP_IS 15
2.2.3 Functions of LSP_IS 16
2.2.4 Existing Solutions for LSP_IS 17
2.3 Information System Development (ISD) 18
2.3.1 The ISD Methodology 18
2.3.2 The ISD Process 19
2.3.3 The Role of Enterprise Ontology of ISD 22
2.3.4 The Role of Business Process of ISD 24
Chapter III Overview of POM_LSIS 27
3.1 Introduction to POM_LSIS 28
3.2 Develop LSP Ontology 29
3.2.1 Study LSP Industries 29
3.2.2 Identify and Specify Objects 28
3.2.3 Identify and Classify Relations 32
3.2.4 Refine and Validate Ontology 32
3.3 Components of Logistics System of LSP 33
3.3.1 Introduction 33
3.3.2 Customers’ Requirements 35
3.3.3 Intermediates of Supply Chain 37
3.3.4 4W1H Analysis of Logistics System Process 38
3.4 Introduction to Models and Application Tools to Construct Methodology 39
3.4.1 Object-Oriented System Analysis Model 39
3.4.2 Software Quality Function Deployment 41
3.4.3 Process Chain Diagram 42
3.4.4 Unified Modeling Language 43
3.4.5 Data Flow Diagram 45
Chapter IV Design of POM_LSIS 47
4.1 Construct Business Model 48
4.2 Construct Requirement Model 50
4.2.1 Customer’s Requirement Pattern 51
4.2.2 Construct SQFD Matrices 52
4.3 Construct Process Model 54
4.4 Construct Object Model 60
4.4.1 Business Object Model 61
4.4.2 Process Model 62
4.4.3 Actor Model 64
4.4.4 Application Model 65
4.4.4 Data Model 66
Chapter V Implementation of POM_LSIS 68
5.1 Case Description 68
5.1.1 Background 68
5.1.2 Scenario Description 69
5.2 Business Model 70
5.3 Requirement Model 71
5.4 Process Model 73
5.5 Object Model 77
Chapter VI Conclusions and Recommendations 83
6.1 Conclusions 83
6.2 Recommendations 84
Reference 86
Appendix A 95
Appendix B 97
Appendix C 99

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Web Site
http://logistics.fedex.com/index.html
http://www.autofieldguide.com/articles/110105.html
http://www.dhl.com/main_index.html
http://www.expeditors.com/x/Index.html
http://www.idc.com/en_US/
http://www.kerrylogistics.com/home.asp
http://www.kn-portal.com/
http://www.maersk-logistics.com/
http://www.nipponexpressusa.com/home.html
http://www.ryder.com/index.shtml
http://www.sagawa-hk.com/
http://www.tibbett-britten.com/mainon.htm
http://www.the-infoshop.com/study/dc5040_global_logistics.html
http://www.tnt.com/logistics/index1.html

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