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研究生:劉家銘
研究生(外文):Chia-Ming Liu
論文名稱:發展一企業流程導向方法論以設計電貿物流業之資訊系統
論文名稱(外文):Development of a Business Process-Oriented Methodology for Designing the Information System of E-Logistics Service Providers
指導教授:高信培高信培引用關係
指導教授(外文):Hsing-Pei Kao
學位類別:碩士
校院名稱:國立中央大學
系所名稱:工業管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:英文
論文頁數:111
中文關鍵詞:電貿物流企業流程模型企業本體論系統分析品質機能展開統一塑模語言
外文關鍵詞:E-LogisticsBusiness Process ModelOntologySystem AnalysisQFDUML
相關次數:
  • 被引用被引用:3
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Abstract
Possessing a robust logistics support is the key to develop Global Logistics and E-Commerce. In today’s global distribution and tremendously competitive environment, we need one single provider who is able to plan the whole logistics operation based on total optimization and to formulate a multi-mode transportation solution. E-Logistics Service Provider (E-LSP) is considered as one effective provider who can meet those requirements. E-LSP must integrate the operations between its partners and therefore a strong information system matters. However developing a successful information system is not easy due to the complex business process. Noticing this obstacle, this research attempts to develop a Business Process-Oriented Methodology for Designing the Information System of E-LSP (E-LSP_BPIS), which may greatly reduce the time and the cost of developing an information system.
This research presents the methodology structuring process into the following steps. First, this research establishes E-LSP ontology to identify the relationships between entities in E-LSP, which helps us clarify ambiguity of words and classify them in order to improve the sharing and the reuse of knowledge. Then, this research does a strategy planning, which assists the researcher in designing a network of logistics and selecting appropriate partners as the basis of constructing business processes of E-LSP later. Next, this research utilizes Quality Function Deployment (QFD) to draw out three requirements of the information system from the requirements of customers in a hierarchy: the function requirements, the actor requirements, and the data requirements. Finally, this research organizes these three requirements into the complete business processes of E-LSP and then presents them by Unified Modeling Language (UML) as the foundation of connecting system design. Our proposed methodology expects to achieve the following advantages: (1) Improving the match of E-Logistic information system with customers’ requirements. (2) Presenting the whole business processes of E-LSP which is used as a blueprint for developing an E-Logistics information system.

Abstract
Possessing a robust logistics support is the key to develop Global Logistics and E-Commerce. In today’s global distribution and tremendously competitive environment, we need one single provider who is able to plan the whole logistics operation based on total optimization and to formulate a multi-mode transportation solution. E-Logistics Service Provider (E-LSP) is considered as one effective provider who can meet those requirements. E-LSP must integrate the operations between its partners and therefore a strong information system matters. However developing a successful information system is not easy due to the complex business process. Noticing this obstacle, this research attempts to develop a Business Process-Oriented Methodology for Designing the Information System of E-LSP (E-LSP_BPIS), which may greatly reduce the time and the cost of developing an information system.
This research presents the methodology structuring process into the following steps. First, this research establishes E-LSP ontology to identify the relationships between entities in E-LSP, which helps us clarify ambiguity of words and classify them in order to improve the sharing and the reuse of knowledge. Then, this research does a strategy planning, which assists the researcher in designing a network of logistics and selecting appropriate partners as the basis of constructing business processes of E-LSP later. Next, this research utilizes Quality Function Deployment (QFD) to draw out three requirements of the information system from the requirements of customers in a hierarchy: the function requirements, the actor requirements, and the data requirements. Finally, this research organizes these three requirements into the complete business processes of E-LSP and then presents them by Unified Modeling Language (UML) as the foundation of connecting system design. Our proposed methodology expects to achieve the following advantages: (1) Improving the match of E-Logistic information system with customers’ requirements. (2) Presenting the whole business processes of E-LSP which is used as a blueprint for developing an E-Logistics information system.

Table of Contents
Abstract i
Acknowledgment ii
Table of Contents iii
List of Figures vi
List of Tables ...viii
Chapter I Introduction 1
1.1 Background 1
1.2 Motivation 2
1.3 Research Objective 3
1.4 Research Scope 4
1.5 Thesis Organization 7
Chapter II Literature Review 9
2.1 Logistics Service Concept 9
2.1.1 Development in Logistics Service 9
2.1.2 Classification of Logistics Service 10
2.1.3 Classification of Logistics Service Provider 12
2.1.4 Logistics Service and Logistics Information System 13
2.2 Business Process Model 14
2.3 E-Logistics 17
2.3.1 Background Description and Definition 17
2.3.2 Demand Driver 18
2.3.3 Key Provider 20
2.3.4 Key Successful Factor 21
2.3.5 Future Trend 22
Chapter III Overview of E-LSP_BPIS 24
3.1 The Position of E-LSP_BPIS in SDLC 24
3.2 The Process of Building ELSP_PIS 25
3.3 Framework of E-LSP_BPIS 27
3.3.1 Logistics Chain Dimension 28
3.3.2 E-LSP Dimension 31
3.3.2.1 Strategic Planning 31
3.3.2.2 Operational Collaboration 32
3.3.3 Business Model Dimension 33
3.3.3.1 Function View 34
3.3.3.2 Actor View 34
3.3.3.3 Data View 34
3.3.3.4 Process View 35
3.4 Introduction to the Methods E-LSP_BPIS Applied 36
3.4.1 Ontology 36
3.4.2 Quality Function Development 40
3.4.2.1 Traditional QFD 40
3.4.2.2 The Application of QFD on Software 41
3.4.3 Unified Modeling Language 42
3.4.4 Entity Relationship Diagram 45
Chapter IV Development of E-LSP_BPIS 46
4.1 Develop E-LSP Ontology 46
4.1.1 Study E-LSP Industries 47
4.1.2 Identify and Specify Objects 47
4.1.3 Identify and Classify Relations 50
4.1.4 Refine and Validate Ontology 50
4.2 Do Strategic Planning of E-LSP_BPIS 52
4.3 Construct Business Process Model of E-LSP_BPIS 56
4.3.1 Function Model 59
4.3.2 Actor Model 61
4.3.3 Data Model 64
4.3.4 Process Model 66
Chapter V Implementation of E-LSP_BPIS 68
5.1 Case Background 68
5.2 Case Scenario Description 69
5.3 Description of Applying E-LSP_BPIS 69
5.3.1 First Level of E-LSP_BPIS 70
5.3.2 Second Level of E-LSP_BPIS 76
5.3.2.1 Level 2.1 Process Order 76
5.3.2.2 Level 2.2 Plan Shipping 83
5.3.2.3 Level 2.3 Plan Distribution 89
5.3.2.4 Level 2.4 Manage Inventory 95
5.3.2.5 Level 2.6 Plan Replenishment ...101
Chapter VI Conclusion and Recommendation ...107
6.1 Conclusion ...107
6.2 Recommendation for Future Study ...108
Reference ...109

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