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研究生:黃健生
研究生(外文):Jason Huang
論文名稱:㆒流程導向方法論以設計快遞服務業之資訊系統
論文名稱(外文):A Business Process-Oriented Methodology for Designing Information System of Express Logistics Provider
指導教授:高信培高信培引用關係沈國基沈國基引用關係湯玲郎湯玲郎引用關係
指導教授(外文):Hsing-Pei Kao
學位類別:碩士
校院名稱:國立中央大學
系所名稱:工業管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:英文
論文頁數:101
中文關鍵詞:物流服務業企業流程管理資訊系統發展物件導向
外文關鍵詞:UMLObject-OrientedInformation System Development (ISD)ARISQFDBusiness Process Management (BPM)Logistics Service Provider (LSP)
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The Logistics Service Provider (LSP) industries are undergoing radical change. Not long ago, LSP was understood to be responsible for the delivery of goods from producer to customer. Nowadays, however, the emphasis is much more on the organization and management of the entire logistics supply chain between producers, manufacturing, warehouses, distributors and the end-customers of subsequent stages.
Due to the complexity and size of service coverage of LSP industries is increasing, and to integrate the whole logistics operations and meet a great variety of customer requirements, a LSP has to fully utilize a sound information system that facilitates the transmission and processing of data as well as supporting decision-making regarding strategy, tactics and real-time operations. According to the dramatic growth of the application of Business Process Methodologies to develop Information System. Our purpose of this research is to develop a Process-Oriented Methodology for Designing the Information System of Express Logistics Provider (POM_LSIS). In brief, this system is adopted Systems Life Cycle Design (SDLC) methodologies in the software specification and creation processes. And we apply Software Quality Function Deployment method (SQFD) and Business Process Management (BPM) techniques, including Enterprise Ontology and Unified Modeling Language (UML), to define system requirements and specifications.
Our proposed can provide the functions as follows: (1) Integrating physical logistics process and information system process to improve efficiency. (2) Containing the capacity to be flexible in order to meet the needs of both system users and customers. (3) Reducing the cycle time from preparation to go live.


The Logistics Service Provider (LSP) industries are undergoing radical change. Not long ago, LSP was understood to be responsible for the delivery of goods from producer to customer. Nowadays, however, the emphasis is much more on the organization and management of the entire logistics supply chain between producers, manufacturing, warehouses, distributors and the end-customers of subsequent stages.
Due to the complexity and size of service coverage of LSP industries is increasing, and to integrate the whole logistics operations and meet a great variety of customer requirements, a LSP has to fully utilize a sound information system that facilitates the transmission and processing of data as well as supporting decision-making regarding strategy, tactics and real-time operations. According to the dramatic growth of the application of Business Process Methodologies to develop Information System. Our purpose of this research is to develop a Process-Oriented Methodology for Designing the Information System of Express Logistics Provider (POM_LSIS). In brief, this system is adopted Systems Life Cycle Design (SDLC) methodologies in the software specification and creation processes. And we apply Software Quality Function Deployment method (SQFD) and Business Process Management (BPM) techniques, including Enterprise Ontology and Unified Modeling Language (UML), to define system requirements and specifications.
Our proposed can provide the functions as follows: (1) Integrating physical logistics process and information system process to improve efficiency. (2) Containing the capacity to be flexible in order to meet the needs of both system users and customers. (3) Reducing the cycle time from preparation to go live.


Chapter I Introduction.............................................................................................1
1.1 Background...................................................................................................1
1.2 Motivation and Objective.............................................................................3
1.4 Thesis Organization......................................................................................5
Chapter II Literature Review..................................................................................7
2.1 Logistics Service Provider (LSP).................................................................7
2.1.1 Definition of LSP.......................................................................7
2.1.2 Classifications of LSP................................................................8
2.1.3 Logistics Systems of LSP..........................................................10
2.2 Information System of LSP (LSP_IS)..........................................................14
2.2.1 Issues of LSP_IS........................................................................14
2.2.2 The Level of Functionality of LSP_IS.......................................15
2.2.3 Functions of LSP_IS..................................................................16
2.2.4 Existing Solutions for LSP_IS...................................................17
2.3 Information System Development (ISD)......................................................18
2.3.1 The ISD Methodology...............................................................18
2.3.2 The ISD Process.........................................................................19
2.3.3 The Role of Enterprise Ontology of ISD...................................22
2.3.4 The Role of Business Process of ISD........................................24
Chapter III Overview of POM_LSIS......................................................................27
3.1 Introduction to POM_LSIS...........................................................................28
3.2 Develop LSP Ontology.................................................................................29
3.2.1 Study LSP Industries.................................................................29
3.2.2 Identify and Specify Objects......................................................28
3.2.3 Identify and Classify Relations..................................................32
3.2.4 Refine and Validate Ontology....................................................32
3.3 Components of Logistics System of LSP.....................................................33
3.3.1 Introduction................................................................................33
ii
3.3.2 Customers’ Requirements..........................................................35
3.3.3 Intermediates of Supply Chain..................................................37
3.3.4 4W1H Analysis of Logistics System Process............................38
3.4 Introduction to Models and Application Tools to Construct Methodology..39
3.4.1 Object-Oriented System Analysis Model..................................39
3.4.2 Software Quality Function Deployment....................................41
3.4.3 Process Chain Diagram..............................................................42
3.4.4 Unified Modeling Language......................................................43
3.4.5 Data Flow Diagram....................................................................45
Chapter IV Design of POM_LSIS...........................................................................47
4.1 Construct Business Model............................................................................48
4.2 Construct Requirement Model......................................................................50
4.2.1 Customer’s Requirement Pattern...............................................51
4.2.2 Construct SQFD Matrices..........................................................52
4.3 Construct Process Model..............................................................................54
4.4 Construct Object Model................................................................................60
4.4.1 Business Object Model..............................................................61
4.4.2 Process Model............................................................................62
4.4.3 Actor Model...............................................................................64
4.4.4 Application Model.....................................................................65
4.4.4 Data Model................................................................................66
Chapter V Implementation of POM_LSIS.............................................................68
5.1 Case Description...........................................................................................68
5.1.1 Background................................................................................68
5.1.2 Scenario Description..................................................................69
5.2 Business Model.............................................................................70
5.3 Requirement Model......................................................................71
5.4 Process Model...............................................................................73
5.5 Object Model................................................................................77
Chapter VI Conclusions and Recommendations...................................................83
6.1 Conclusions...................................................................................83
6.2 Recommendations.........................................................................84


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