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研究生:程英斌
研究生(外文):Chen, Ying-Ping
論文名稱:室內設計公司經營成功關鍵因素與外在環境關係之研究
論文名稱(外文):The Relationship between the Critical Success Factors of Interior Design Management and Business External Environment
指導教授:張火燦張火燦引用關係
學位類別:碩士
校院名稱:國立彰化師範大學
系所名稱:工業教育學系
學門:教育學門
學類:專業科目教育學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:192
中文關鍵詞:室內設計成功關鍵因素外在環境能力傳承經營後設分析半結構式開放問卷
外文關鍵詞:Interior DesignCritical Success FactorsExternal EnvironmentCapabilityTransfermanagementMeta-analysissemi-open structure questionnaire
相關次數:
  • 被引用被引用:58
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本論文主要在探討室內設計公司經營成功關鍵因素與外在環境互動之關係,以及經營成功關鍵因素之人才的能力、獲得/培養與傳承。為達研究目的,於文獻探討階段先採後設分析,歸納國內37篇CSFs之相關實證論文,獲得10項經營成功關鍵因素。遂依文獻探討所得,擬定研究架構,並採質的調查研究,以多個案研究進行訪談蒐集資料。
本研究採自編之半結構式開放問卷,以台中市之室內設計公司為調查樣本。經資料分析後,獲致如下結論:1.室內設計公司經營成功關鍵因素共有十項:產品/服務品質、產品創新、掌握客戶、行銷策略、形象信譽、預算/成本控制、財務管理、人力素質、領導、行業知識/經驗;2.經濟與客戶等外在環境對室內設計公司經營成功關鍵因素的影響最大;3.外在環境之影響有賴經營成功關鍵因素之人才的能力來因應,並且可藉由內部培養來傳承。
另依結論提列建議給業者如下:1.業者可依本研究所獲經營成功關鍵因素,作為企業經營的最重要事項;2. 業者應格外關切經濟與客戶等外在環境所造成的經營危機;3.業者應注重經營成功關鍵因素之人才的獲得或培養,並透過能力傳承來增進公司成功。
There are two major purposes of this thesis. One is to explore the interaction between the critical successful factors of managing an interior design company and its external environment. Another is to explore the human resource management of an interior design company on how to recruit the manpower who possess the critical successful factors of managing an interior design company, how to train them and how to transfer their experience to someone else. The research has been conducted as follows:
First phase is to do literature study through meta-analysis approach. I have required 10 items of the critical successful factors of managing an interior design company after concluding 37 related CSFs research theses. Second phase is to develop a research structure based on my literature study. I apply quality survey research as my research tool. Third phase is to gather the required information through interviewing six well-known successful CEOs of Interior Design Company.
My questionnaire is conducted by semi-open structure questionnaire. The major investigation samples are the interior design companies in Taichung City. After analyzing the required data, the conclusions is described as follows:
1.10 items of the critical successful factors of managing an interior design company are developed. They are product, service quality, product invention, customer controlling, marketing strategy, business reputation, budget or cost controlling, financial management, manpower quality, leading and professional knowledge or experience.
2.Economic situation and customers controlling are crucial factors, which affect the critical successful factors of managing an interior design company.
3.An interior company relies on those who possess capability of the critical successful factors of managing an interior design company to face the challenge of its external environment interference. And the capability of the critical successful factors of managing an interior design company can be obtained by training and the experience can be transferred from one to another in the company.
A ccording to the conclusion of my study, I also propose advice to the owner of an interior design company as follows:
1.The owner can take the items of the critical successful factors of managing an interior design company developed from my research as import requirement while they run their business enterprise.
2.The owner should be alert to the crisis caused by the challenge of economic situation and customer resource shortage from external environment respect.
3.While the owner want run a successful business enterprise in the interior design industry. They should be aware the importance of human resource management in term of how to recruit the manpower who possess the critical successful factors of managing an interior design company, how to train them and how to transfer their experience to someone else in the company.
目 錄
頁次
中文摘要 I
英文摘要 II
目錄 IV
圖次 VI
表次 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究方法與步驟 5
第四節 研究範圍與限制 6
第五節 名詞解釋 7
第二章 文獻探討 9
第一節 室內設計公司經營成功關鍵因素 9
第二節 外在環境與經營成功關鍵因素之關係 24
第三節 經營成功關鍵因素之人才的能力、獲得/培養與傳承 33
第三章 研究方法 51
第一節 研究架構 51
第二節 研究對象 58
第三節 研究工具 59
第四節 資料蒐集 61
第五節 資料處理 62
第四章 結果分析 65
第一節 個案基本資料分析 65
第二節 個案分析 74
第三節 綜合討論 105
第五章 結論與建議 149
第一節 結論 149
第二節 建議 155
參考文獻 161
中文部份 161
英文部份 168
附錄 189
附錄一 專家審查人員簡歷表 189
附錄二 個案訪談大綱 191
圖 次
頁次
圖1-1 研究實施步驟 5
圖3-1 研究架構 57
表 次
頁次
表2-1 成功關鍵因素概念摘要表 13
表2-2 經營成功關鍵因素摘要表 16
表2-3 個人能力摘要表 39
表2-4 經營成功關鍵因素之人才的獲得/培養摘要表 44
表2-5 傳承摘要表 49
表3-1 確認成功關鍵因素之步驟與方法摘要表 56
表4-1 個案公司基本資料摘要表 72
表4-2 受訪者基本資料摘要表 73
表4-3 產品/服務重要經營事項摘要表 108
表4-4 行銷重要經營事項摘要表 112
表4-5 財務重要經營事項摘要表 115
表4-6 人力資源重要經營事項摘要表 117
表4-7 室內設計公司經營成功關鍵因素摘要表 118
表4-8 政策的影響與因應摘要表 119
表4-9 經濟的影響與因應摘要表 122
表4-10 社會的影響與因應摘要表 124
表4-11 科技的影響與因應摘要表 122
表4-12 競爭者的影響與因應摘要表 129
表4-13 供應商的影響與因應摘要表 132
表4-14 客戶的影響與因應摘要表 134
表4-15 經營成功關鍵因素之人才的能力結果表 138
表4-16 經營成功關鍵因素之人才的獲得/培養結果表 141
表4-17 經營成功關鍵因素之人才的傳承結果表 146
一、中文部份
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黃富崇(民87):報關業經營關鍵成功因素之探討。國立中興大學企業管理研究所碩士論文。
黃棟樑(民88):我國電腦網路設備廠商關鍵成功因素與績效評估制度-以平衡計分卡分析。元智大學管理研究所碩士論文。
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曾連通(民76):我國汔車製造產業成功關鍵因素與競爭能力之研究。國立中興大學企業管理研究所碩士論文。
楊振財(民82):我國製藥工業之成功關鍵因素研究。中國文化大學國際企業研究所碩士論文。
楊裕富、陳宏忠、林芳立(民84):建築與室內設計的設計資源(二):設計的表達基礎。行政院國家科學委員會專題研究計劃成果報告。
楊裕富、林淑貞、林芳立(民85):建築與室內設計的設計資源(三):設計的整合基礎。行政院國家科學委員會專題研究計劃成果報告。
莊修田(民89):室內設計專業地位之建立問題探討。中原學報,28卷2期,43-53。
莊修田(民90a):室內設計之法令管理研究。行政院國家科學管理委員會研究彙刊(C):人文與社會科學,11卷2期,156-166。
莊修田(民90b):室內設計專業範圍與內容之研究。行政院國家科學管理委員會研究彙刊(C):人文與社會科學,11卷3期。
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廖志德(民90a):厚植智慧資本的工具與思維。能力雜誌,545期,22-29。
廖志德(民90b):超越不景氣的經營智慧。能力雜誌,549期,22-27。
趙惠玲(民87):台灣軟體公司的經營關鍵成功因素之探討。國立台灣大學商學研究所碩士論文。
鄭紹成(民80):企業關鍵成功因素、競爭優勢及競爭策略之研究。文化大學企業管理研究所碩士論文。
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陳宏益(民82):我國資訊服務業者競爭的關鍵成功因素之研究。國立台灣大學商學研究所碩士論文。
陳樹元(民86):百貨零售產業關鍵成功因素、競爭策略與經營績效關係之研究──以臺北市百貨公司為何。國立台灣大學商學研究所碩士論文。
陳友忠(民86):我國電腦網路製造產業關鍵成功因素研究。國立交通大學科技管理研究所碩士論文。
陳南州(民88):台灣西藥經營成功關鍵因素之探討。國立中興大學企業管理研究所碩士論文。
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蔡明強(民88):台灣地區平版印刷業關鍵成功因素之研究。中國文化大學印刷傳播研究所碩士論文。
蔡育瑩(民88):台灣電子業導入ERP系統之關鍵因素。國立中興大學企業管理研究所碩士論文。
闕河楠(民83):服務業創新成功因素之研究──以我國銀行業為例。國立政治大學企業管理研究所碩士論文。
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