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研究生:鄭安裕
研究生(外文):An-Yu Cheng
論文名稱:知識管理能力與知識效能關係之研究
論文名稱(外文):The Study on the Relationships between Knowledge Management Capacity and Knowledge Effectiveness
指導教授:廖國鋒廖國鋒引用關係
指導教授(外文):Kuo-Feng Liao
學位類別:碩士
校院名稱:國防管理學院
系所名稱:資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:93
中文關鍵詞:知識管理能力組織基礎建設知識管理程序知識效能
外文關鍵詞:knowledge management capacityorganizational infrastructureknowledge management processknowledge effectiveness
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本研究針對知識管理能力議題設定三項目標:(1)瞭解知識管理能力的組成因素(2)知識管理能力組成因素間的影響關係(3)知識管理能力與知識效能間的關係。依據前述目標,由文獻探討過程中,認為知識管理能力係由基礎建設(資訊技術、組織結構與組織文化)與知識管理程序(知識獲得、轉換與應用)互動、匯集而成,目的在於發揮組織知識資源的效能,厚植經營能力。並依此建立研究構與五項假設,根據中華徵信所出版之國內大型企業排名(2001年版)中之前一千大企業,作為研究對象並寄發問卷,計回收有效問卷144份,利用多變量變異數分析、階層迴歸分析、Lisrel的巢狀模式、整體模式評估與修訂等統計方法,選取控制變項、驗證五項假設與確認最佳的模型。
驗證假設結果,除「知識管理能力對於知識效能具顯著正向影響」,獲得支持外,其餘四項假設獲得部分支持:(1)基礎建設對知識管理程序具有正向影響(2)基礎建設對知識效能具有正向影響(3)知識管理程序對知識效能具有正向影響(4)知識管理程序在組織基礎建設與知識效能間,具有中介效果。
主要的研究發現計有四項:(1)國內企業著重於管理顯性知識(2)國內企業的組織文化未能支援知識活動(3)國內企業未能對員工提供充分的知識資源(4)經由研究架構整體關係評估與分析的適合度檢定,可以說明本研究架構獲得支持,所以三個構念間確實存在著影響關係,也意涵著企業組織可以透過基礎建設的規劃與導入知識管理程序,建立起知識管理能力。
This study analyzes the knowledge management capacity including organizational infrastructure(information technology, organizational structure and organizational culture)and knowledge management process(knowledge access, knowledge transfer and application). The purpose of knowledge management capacity is to promote knowledge effectiveness of the organization and to enhance the business ability.
Purpose. The purposes of this study were to investigate:(a)the composed elements of knowledge management capacity,(b)the correlations in these elements, and (c)the relationships between knowledge management capacity and knowledge effectiveness.
Methodology. Data were obtained from the List of the top 1,000 big enterprises in Taiwan evaluated and ranked by China Credit Information Service, Ltd. There are 144 valid samples. Multivariate analysis of variance(MANOVA), hierarchical multiple regression analysis(HMRA), linear structure relation nested model(LISREL)and the whole model were implemented for selecting the controlled variable, asserting the hypotheses and deciding the best module.
Findings. One of the five hypotheses has statistically support:(a)knowledge management capacity has a significant positive effect on knowledge effectiveness. And the remainder of the hypotheses have the partial support:(b)organizational infrastructure has a positive effect on knowledge management process , (c)organizational infrastructure has a positive effect on knowledge effectiveness,(d)knowledge management process has a positive effect on knowledge effectiveness ,(e)knowledge management process achieves a middle effect between organizational infrastructure with knowledge effectiveness.
Conclusions. (a)The enterprises put a greater emphasis on managing the codify knowledge in Taiwan(b)The organizational cultures have no encouragement for the enterprises to implement the knowledge activities in Taiwan(c)The enterprises do not give sufficient knowledge resources to their staffs in Taiwan(d)The three constructs (organizational infrastructure , knowledge management process and knowledge effectiveness)affect mutually, The enterprises will work out the organizational infrastructure and formulate the knowledge management process to build the knowledge management capacity.
目 錄 頁次
中文摘要………………………………………………………………….Ⅰ
英文摘要………………………………………………………………….Ⅱ
目 錄………………………………………………………………….Ⅳ
圖 目 錄………………………………………………………………….Ⅶ
表 目 錄………………………………………………………………….Ⅷ
第一章 緒論………………………………………………………..1
1.1研究動機…………………………………..……….…………… …1
1.2研究目的……………………………………………...………… …3
1.3研究流程…………………………………………….………… ..…3
第二章 理論背景與假設建立……………………………….…………6
2.1知識資源基礎理論……………..………………….……… ………7
2.2知識管理…………………………………………….…… ………..8
2.2.1知識定義…………………………………………….…………...8
2.2.2知識類別……………………………………………… .……….11
2.2.3知識管理意涵……………………………………….…… …….14
2.2.4知識管理模型……………………………………… ….……….16
2.3知識管理能力…………………………………………………….…20
2.3.1知識管理能力意涵……………………………………… ……..20
2.3.2組織基礎建設…………………………………………….… ….23
2.3.3知識管理程序…………………………………………….… ….28
2.4知識效能…………………………………………..……… ….….33
2.5本研究與其它類似研究比較…………………………..…… .….36
第三章 研究方法……………………………………..…… ………..38
3.1研究架構………………….…………………………..…… …….38
3.2研究變項定義與衡量方法……………………………….….… ..39
3.2.1控制變項………………….………………………………………39
3.2.2組織基礎建設………………….…………………………………40
3.2.3知識管理程序………………….…………………………………41
3.2.4知識效能………………….………………………………………41
3.3研究對象………………………………………………….………..42
3.4測量工具…………………………………..…………….….…… 42
3.5資料分析方法…………………………………………… …..…..43
3.6因素分析……………………………………………..……… …..44
3.7信度分析…………………………………… ………………………47
3.8效度分析……………………………………………… ……………48
3.9研究限制…………………………………………………… ………49
第四章 資料分析與結果………………………………………… ……51
4.1各構面敘述性統計分析…………………….………………..… .51
4.2多變量變異數分析……………… …………………………………53
4.3階層迴歸分析…………………………… …………..……….….55
4.3.1組織基礎建設對知識管理程序的影響………………………….55
4.3.2知識管理能力對知識效能的影響……………………………….58
4.4研究架構整體關係評估與分析………………………………..….60
4.4.1線性結構分析(LISREL)………………… ………..………..60
4.4.2知識管理程序的中介效果分析………………… ………..…..60
4.4.3整體模式評估與修正………………………..……… ………..61
第五章 結論與建議…………………………….……………………..67
5.1研究結論………………………..………………………………….67
5.2研究發現……………………………………………………..…….69
5.3管理意涵……………………………………………………..…….70
5.4未來研究建議………………………………………………..…….72
參考文獻………………… …………………………………………….73
附錄一 預試問卷………… ………………………………………….83
附錄二 正式問卷…………… ……………………………………….87
圖 目 錄
頁次
圖1.1 研究流程圖……………………………..…………………….5
圖2.1資源基礎理論策略分析圖………………………… ……………7
圖2.2 組織知識形成圖…………………………………………….…10
圖2.3 廣義知識管理模型圖…………………………………….…..17
圖2.4 整合性知識管理模型圖………………………….. ………..17
圖2.5 AA & APQC(1996)AA & APQC知識管理模型……………….18
圖 2.6 智慧資本管理模式圖………………….…………… ……..19
圖2.7 知識管理活動圖………………………………………… ……29
圖2.8 知識效能說明圖…………………………………………… …35
圖3.1 研究架構圖…………………………………………………… 38
圖4.1最佳模式H影響路徑圖………………………………………… 65
表 目 錄
頁次
表2.1 組織知識資產分類表…………………………………………..12
表2.2 內隱與外顯知識比較表…………………….………………….13
表2.3 知識管理促動因子表………………………………….……….19
表2.4 本研究與國外、國內類似研究比較表………………………..37
表3.1 預試問卷Cronbach’s α 係數………………………………..43
表3.2 基礎建設主成分探索性因素分析結果…………………… ….45
表3.3 知識管理程序主成分探索性因素分析結果表……………… .46
表3.4 知識效能探索性因素分析結果表……………………………. 46
表3.5 正式問卷各構面之Cronbach’s α 係數………………………47
表3.6 驗證性因素分析結果…………………………………………. 48
表3.7 區別效度與收斂效度檢定表…………………… …………….49
表3.8 基礎建設構面間區別效度檢定…………………… ………….49
表3.9 知識管理程序構面間區別效度檢定………………… ……….49
表4.1 問卷回收概況表………………………………………… …….51
表4.2 公司基本資料彙整表……………………………………… ….52
表4.3 研究變項相關係數表……………………………………… ….52
表4.4 公司屬性變項對基礎建設整體效果檢定表…………… …….53
表4.5 員工人數對基礎建設差異性分析表……………………… ….54
表4.6 公司屬性變項對知識管理程序總效果檢定表……………… .54
表4.7 產業別轉換為虛擬變數說明表……………… ……………….56
表4.8 基礎建設對知識管理程序階層迴歸分析表…… …………….57
表4.9 知識管理能力對知識效能階層迴歸分析彙整表… ………….59
表4.10 知識管理程序中介效果之巢狀模式比較分析表…… ……….61
表4.11 巢狀模式比較分析結果表………………………… ………….64
表4.12 基礎建設、知識管理程序與知識效能整體效果分析表 …….65
表5.1 研究假設驗證結果彙整表……. ….….……….………..…. 67
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