臺灣博碩士論文加值系統

資訊系統測試的目的是要儘可能發現錯誤與缺陷，提高系統的可靠性，是軟體生命週期中一項非常重要且複雜的工作。不足的測試必然會使系統在運作中存著一些未發現的缺陷，意謂著使用者必須背負極大的風險；但過度的測試則會浪費許多寶貴資源，過與不及都不是管理者所樂見。如何讓測試工作適質適量，確保測試作業的品質是追求高品質資訊系統的當務之急。
本研究以品質管理角度切入資訊系統測試過程中，將戴明及克羅斯比的管理哲學結合測試方法論，以求建立一套資訊系統測試之品質管理架構。
本研究以聯合後勤資訊系統的負載測試作為實例驗證，導入資訊系統測試之品質管理架構，實際執行測試流程管理，順利達成此案的測試目標，協助開發單位發覺系統的運作瓶頸，了解造成問題的真正成因，進而協助改善系統架構，讓高階管理單位與使用者重拾信心，對於國軍後勤資訊作業貢獻顯著。

The purpose of information system testing is to find errors and defects as soon as possible and enhance system reliabilities. It is one of the most important and complicated works of system life cycles. There are some defects may not be able to detect due to not enough testing or poor testing. It means that users have to take those risks by themselves, however, over testing might waste a lot of resource and money. The management department is not happy to see which the poor testing and over testing have been done. To pursue a high quality of information system, an appropriate testing is the essential job to make sure testing quality.
This study takes quality management as a view to do the information system testing and also combines with W. Edwards Deming and Philips B. Crosby’s management philosophy of testing in order to set up a quality management structure of information system testing.
This study has been done with “Joint Logistic Information System” load testing. A quality management structure of information system testing is proposed to execute testing management and achieves the testing goal. It not only helps development department to find the operation bottleneck for system and understand the main cause of problems but also helps to improve system structures and give high level management department and users’ confidences. This is a great contribution for the Military Logistic Information Operation.

第一章、緒論
1.1研究動機與背景
1.2研究目的
1.3研究範圍與限制
1.4 論文架構與研究步驟
第二章、文獻探討
2.1品質管理理論探討
2.1.1軟體品質定義
2.1.2品質管理理論探討
2.1.3小結
2.2測試相關的軟體工程規範
2.2.1 ISO 9000: 2000年版系列品質管理標準
2.2.2軟體能力成熟度模式
2.2.3 小結
2.3測試相關的流程改善方法論
2.3.1測試流程改善模式
2.3.2測試成熟度模式
2.4測試工具
第三章、系統測試的品質管理架構
3.1系統測試的品質管理特性分析
3.2架構的建立
3.2.1規劃(Plan)
3.2.2實施(Do)
3.2.3檢查(Check)
3.2.4處置(Act)
3.3 小結
第四章、實例評量
4.1案例說明
4.1.1背景說明
4.1.2系統架構
4.1.3作業方式
4.1.4測試需求
4.2規劃(Plan)
4.2.1限制
4.2.2確認測試的目標
4.2.3測試方法與工具
4.2.4測試計畫書
4.3實施(Do)及檢查(Check)
4.3.1問題與解決
4.3.2測試執行
4.3.3持續調整測試的方式
4.3.4結果分析
4.3.5調整與再測試
4.3.6評估
4.4持續改善(Action)
4.4.1改善
4.4.2再改善
4.5衡量
4.6測試結果探討
4.6.1測試過程小結
4.6.2檢討
第五章、成果與未來研究方向
5.1研究成果
5.2未來研究方向
5.3結論
參考文獻
中文參考文獻
英文參考文獻

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