臺灣博碩士論文加值系統

在知識經濟崛起的時代裡，知識成為組織競爭生存與發展的重要力量，然而知識的呈現卻以外顯和內隱的方式，在人們、組織的週遭之間流動著，因此，如何有效的掌握並管理知識，成為許多企業、組織關注的課題，其方法與目標亦隨組織特性而有所不同。無論是追求創新或是著重於知識的學習、分享，善用資訊科技可以有效率的幫助組織知識管理，但若僅有資訊系統而未配合整體的管理措施，則仍然難以達成管理知識的目標與效果。
本研究依循當今許多學者與組織對知識管理不同的見解及方法，期望藉由完善的策略規劃與程序方法，提供空軍維修組織一套知識管理的實踐模式，使其具備重要管理措施之新思維予以整合促動知識管理，並且根據組織實際運作之需求，搭配一套能夠精鍊、萃取及散播知識的資訊科技與網路系統，促使當前現行的資訊系統轉換成知識系統，使組織的知識得以有效保存、傳承、分享並且強化個人知能的發展，落實各軍紀要求以及飛機裝備之維修訓練和品質，最後有效達成空軍各項戰、演、訓的任務。

In the century of the knowledge economy, ”knowledge” has become the most important power to survival and to develop for the wide organizations. However, it has existed in tacit and explicit ways among people and organizations. Therefore, the useful approach to manage knowledge in an organization should be an interesting topic as well as for increasing profits. Proper use of information technology (IT) could be the vehicle to assist organizations managing their knowledge to achieve the purpose of creativity, knowledge learning, and sharing, and as if it also applied to an integrated management approach.
According to the different views of “Knowledge Management (KM)” professionals, case studies have shown implementation varies from enterprise to enterprise. This thesis is trying to look for an integrated method of KM with strategic planning and procedures for The Chinese Air force maintenance organizations. These include many managing measures to activate K.M and suggests using an advanced information system and network to help knowledge be refined, extracted and spread out for all people to know, and to get an effect of preserving, heritage, past information for sharing knowledge around people and organizations, and finally to enable individuals to improve skills and to achieve the organizational goal by one’s knowledge promotion.

目錄 ……………………………………………………………iv
表目錄 ……………………………………………………………vii
圖目錄 ……………………………………………………………viii
第一章 緒論………………………………………………………1
1.1 研究動機…………………………………………………1
1.2 研究目的與理念…………………………………………2
1.3 研究方法與流程…………………………………………3
第二章 文獻探討…………………………………………………5
2.1 知識………………………………………………………5
2.1.1 知識的意函………………………………………………5
2.1.2 知識的特性………………………………………………6
2.1.3 知識的分類………………………………………………8
2.1.4 知識定義之歸納…………………………………………10
2.1.5 知識的轉換………………………………………………12
2.2 知識管理…………………………………………………15
2.2.1 資訊管理與知識管理……………………………………15
2.2.2 知識管理的定義與範疇…………………………………16
2.2.3 知識管理的策略性架構與應用…………………………22
2.2.4 知識管理系統……………………………………………28
第三章 知識管理之成功途徑……………………………………31
3.1 科技的接受與選擇………………………………………32
3.2 知識管理之促動（Enable）……………………………35
3.3 激勵知識工作者…………………………………………40
3.3.1 知識工作者與知識工作…………………………………40
3.3.2 知識工作者的激勵和管理………………………………42
3.4 塑造學習型的組織與文化………………………………51
3.4.1 學習型組織的技能………………………………………51
3.4.2 知識管理的文化培育……………………………………52
第四章 知識管理之實踐模式……………………………………54
4.1 知識管理的5W1H…………………………………………54
4.2 知識管理之策略模式……………………………………57
4.2.1 資訊科技與管理的策略構想……………………………57
4.2.2 知識流程管理的策略構想………………………………64
4.2.3 知識管理策略模式之導出………………………………68
4.3 知識管理之程序架構……………………………………71
4.3.1 知識管理的宣導與整備階段……………………………72
4.3.2 知識管理的規劃與發展階段……………………………73
4.3.3 知識管理的督導與執行階段……………………………75
4.3.4 知識管理的評估與驗證階段……………………………77
4.3.5 知識管理的檢討與策進階段……………………………78
4.4 知識管理的實踐模式……………………………………82
第五章 可行性分析與限制………………………………………83
5.1 知識管理實踐模式之關鍵成功因素……………………83
5.2 知識管理實踐模式之可行性與限制分析………………86
5.2.1 技術層面的可行性分析…………………………………87
5.2.2 管理層面的可行性分析…………………………………90
5.2.3 限制因素分析……………………………………………92
第六章 未來研究方向……………………………………………95
參考文獻 ……………………………………………………………97
個人簡歷 ……………………………………………………………106

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