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研究生:王曉梅
研究生(外文):Hsiao-Mei Wang
論文名稱:ERP對企業產銷互動整合績效之影響-多重個案研究
論文名稱(外文):ERP Effects on Performance for Interaction between Manufacturing and Marketing — Multiple Case Study
指導教授:許麗玲許麗玲引用關係
指導教授(外文):Li-Ling Hsu
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:資訊管理所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:169
中文關鍵詞:情境因素互動過程之差距ERP 效益互動整合績效
外文關鍵詞:Situational VariablesInterface CongruenceResource SharingERP BenefitsInteration-integrated Performance
相關次數:
  • 被引用被引用:5
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  企業產銷部門互動係為企業價值鏈中的「主要活動」,其互動之良寙連繫著組織在經營上能否創造利潤與競爭力的重要關鍵,而過去文獻指出ERP 能為企業帶來許多效益,這些期望效益正是產銷部門間極欲達成的目標。由此可見,產銷部門間的互動與ERP 的效益具有直接之相關性。
  本研究以「情境理論」(Contingency Theory)與「社科理論」(Sociotechnical Theory)作為理論基礎,並採用個案研究法進行。本研究於前測個案中發現,ERP於在台灣資訊╱電子產業所能發揮之效益確實較傳統產業為佳,是故,本研究選定資訊╱電子產業中四家已導入ERP系統之公司作為正式訪談之個案。
本研究除了在個案中驗証「情境理論」與「社科理論」之命題主張外,亦於訪談資料中發現:(1)當企業之「組織結構」程度越高、「組織氣候」越衝突,以及對「市場變動性」與「技術變動性」的感受度越高等,都將有助於降低產銷「互動過程之差距」程度,亦即,企業若欲降低產銷「互動過程之差距」程度,則必需致力於內、外在情境因素之改善與控制;(2)當產銷「互動過程之差距」程度越低時,則其「互動整合績效」會越高,且在「ERP效益」的協助下,此兩者之影響關係將獲得改善。是故,企業若欲提高產銷部門的「互動整合績效」,則ERP系統係為一項重要的解決方案;(3)探討「ERP效益」對「互動整合績效」之影響時,應加入ERP系統導入時間的長短為考量因素之一;(4)企業員工對新系統的抗拒會影響其對ERP的滿意度;(5)業界對ERP系統的績效指標之評估甚為不普遍;以及(6)ERP系統預期效益與實際效益具有差距。由於本研究係屬於此跨學域的研究,亦即將ERP系統與產銷學域作相當程度的連結,因此,本研究結果將有助於累積MIS學域的豐富性。
  Business manufacturing and marketing interaction is based on the primary activities of business value chain which their interaction quality does tie in with what if organizations may create competitiveness. A fair number of ERP studies pointed out ERP may bring obvious benefit to organizations. However, these ERP predictable benefits are similar to the goal of manufacturing and marketing departments want to pursue.
  This study is based on both contingency theory and sociotectnical theory to develop our research model. The study uses multiple case study view as our research. From two pilot cases, we find that ERP can unfold benefits in the information/electronic industry more than traditional industry. In formal case study, we choose four cases of information/electronic Industry as the study’s sampling target which have implemented ERP system. In the result, we find that (1)How situational variables will influence the gap between manufacturing and marketing interaction. (2)How ERP will improve the performance between manufacturing and marketing interaction. (3)ERP’s implemented time is an important factor for exploring the relationship between ERP benefits and departemental interaction integrated performance. (4)The legacy information system will influence users perceive the ERP’s actual benefits. (5)The evaluation of ERP’s performance has not become widely using in practical fields. (6)There are many differencies between ERP’s predictable benefits and actual benefits. The four cases data gathered will yield the rich result of interdisciplinary and will continue to enhance the cumulative tradition in MIS field.
摘要 ...................................................................... i
Abstract ................................................................. ii
誌謝 .................................................................... iii
壹、緒論 .................................................................. 1
 一、研究背景 ............................................................ 1
二、研究動機 ............................................................ 5
三、研究目的 ............................................................ 6
四、研究範圍 ............................................................ 7
 五、論文架構與研究程序 .................................................. 8
貳、文獻探討 ............................................................. 10
一、本研究之理論基礎 ................................................... 10
二、ICS (Inter-Functional Classification System) 架構 .................. 11
三、「情境因素」與「互動過程之差距」的相關研究 ......................... 24

四、「互動過程之差距」與「互動整合績效」的相關研究 ..................... 26
五、ERP 之相關文獻 ..................................................... 29
參、研究模型、命題之推導與建立 ........................................... 44
一、操作化層次模型 ..................................................... 45
二、概念化層次模型 ..................................................... 55
三、操作化層次模型之變項定義與操作化 ................................... 62
四、個案研究設計與方法 ................................................. 73
五、訪談問卷設計 ....................................................... 77
肆、個案命題分析 ......................................................... 79
一、前測個案結果分析 ................................................... 79
二、正式個案分析進行方式 ............................................... 85
三、四家個案之描述 ..................................................... 87
四、操作化層次模型之驗証 ............................................... 91
五、操作化層次模型命題之探討分析 ....................................... 97
六、個案之概念化層次模型驗証 ........................................... 99
七、概念化層次模型命題之探討分析 ...................................... 114
伍、結論與建議 .......................................................... 118
一、研究發現 .......................................................... 118
二、理論之貢獻 ........................................................ 126
三、對實務界之建議 .................................................... 128
四、研究限制 .......................................................... 130
五、未來研究 .......................................................... 131
參考文獻 ................................................................ 135
附錄一 個案受訪記錄 .................................................... 145
附錄二 正式個案之研究資料庫 ............................................ 146
附錄三 產銷互動之相關文獻整理表 ........................................ 166
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