跳到主要內容

臺灣博碩士論文加值系統

(34.204.172.188) 您好!臺灣時間:2023/10/01 19:35
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:王曉梅
研究生(外文):Hsiao-Mei Wang
論文名稱:ERP對企業產銷互動整合績效之影響-多重個案研究
論文名稱(外文):ERP Effects on Performance for Interaction between Manufacturing and Marketing — Multiple Case Study
指導教授:許麗玲許麗玲引用關係
指導教授(外文):Li-Ling Hsu
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:資訊管理所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:169
中文關鍵詞:情境因素互動過程之差距ERP 效益互動整合績效
外文關鍵詞:Situational VariablesInterface CongruenceResource SharingERP BenefitsInteration-integrated Performance
相關次數:
  • 被引用被引用:5
  • 點閱點閱:377
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:2
  企業產銷部門互動係為企業價值鏈中的「主要活動」,其互動之良寙連繫著組織在經營上能否創造利潤與競爭力的重要關鍵,而過去文獻指出ERP 能為企業帶來許多效益,這些期望效益正是產銷部門間極欲達成的目標。由此可見,產銷部門間的互動與ERP 的效益具有直接之相關性。
  本研究以「情境理論」(Contingency Theory)與「社科理論」(Sociotechnical Theory)作為理論基礎,並採用個案研究法進行。本研究於前測個案中發現,ERP於在台灣資訊╱電子產業所能發揮之效益確實較傳統產業為佳,是故,本研究選定資訊╱電子產業中四家已導入ERP系統之公司作為正式訪談之個案。
本研究除了在個案中驗証「情境理論」與「社科理論」之命題主張外,亦於訪談資料中發現:(1)當企業之「組織結構」程度越高、「組織氣候」越衝突,以及對「市場變動性」與「技術變動性」的感受度越高等,都將有助於降低產銷「互動過程之差距」程度,亦即,企業若欲降低產銷「互動過程之差距」程度,則必需致力於內、外在情境因素之改善與控制;(2)當產銷「互動過程之差距」程度越低時,則其「互動整合績效」會越高,且在「ERP效益」的協助下,此兩者之影響關係將獲得改善。是故,企業若欲提高產銷部門的「互動整合績效」,則ERP系統係為一項重要的解決方案;(3)探討「ERP效益」對「互動整合績效」之影響時,應加入ERP系統導入時間的長短為考量因素之一;(4)企業員工對新系統的抗拒會影響其對ERP的滿意度;(5)業界對ERP系統的績效指標之評估甚為不普遍;以及(6)ERP系統預期效益與實際效益具有差距。由於本研究係屬於此跨學域的研究,亦即將ERP系統與產銷學域作相當程度的連結,因此,本研究結果將有助於累積MIS學域的豐富性。
  Business manufacturing and marketing interaction is based on the primary activities of business value chain which their interaction quality does tie in with what if organizations may create competitiveness. A fair number of ERP studies pointed out ERP may bring obvious benefit to organizations. However, these ERP predictable benefits are similar to the goal of manufacturing and marketing departments want to pursue.
  This study is based on both contingency theory and sociotectnical theory to develop our research model. The study uses multiple case study view as our research. From two pilot cases, we find that ERP can unfold benefits in the information/electronic industry more than traditional industry. In formal case study, we choose four cases of information/electronic Industry as the study’s sampling target which have implemented ERP system. In the result, we find that (1)How situational variables will influence the gap between manufacturing and marketing interaction. (2)How ERP will improve the performance between manufacturing and marketing interaction. (3)ERP’s implemented time is an important factor for exploring the relationship between ERP benefits and departemental interaction integrated performance. (4)The legacy information system will influence users perceive the ERP’s actual benefits. (5)The evaluation of ERP’s performance has not become widely using in practical fields. (6)There are many differencies between ERP’s predictable benefits and actual benefits. The four cases data gathered will yield the rich result of interdisciplinary and will continue to enhance the cumulative tradition in MIS field.
摘要 ...................................................................... i
Abstract ................................................................. ii
誌謝 .................................................................... iii
壹、緒論 .................................................................. 1
 一、研究背景 ............................................................ 1
二、研究動機 ............................................................ 5
三、研究目的 ............................................................ 6
四、研究範圍 ............................................................ 7
 五、論文架構與研究程序 .................................................. 8
貳、文獻探討 ............................................................. 10
一、本研究之理論基礎 ................................................... 10
二、ICS (Inter-Functional Classification System) 架構 .................. 11
三、「情境因素」與「互動過程之差距」的相關研究 ......................... 24

四、「互動過程之差距」與「互動整合績效」的相關研究 ..................... 26
五、ERP 之相關文獻 ..................................................... 29
參、研究模型、命題之推導與建立 ........................................... 44
一、操作化層次模型 ..................................................... 45
二、概念化層次模型 ..................................................... 55
三、操作化層次模型之變項定義與操作化 ................................... 62
四、個案研究設計與方法 ................................................. 73
五、訪談問卷設計 ....................................................... 77
肆、個案命題分析 ......................................................... 79
一、前測個案結果分析 ................................................... 79
二、正式個案分析進行方式 ............................................... 85
三、四家個案之描述 ..................................................... 87
四、操作化層次模型之驗証 ............................................... 91
五、操作化層次模型命題之探討分析 ....................................... 97
六、個案之概念化層次模型驗証 ........................................... 99
七、概念化層次模型命題之探討分析 ...................................... 114
伍、結論與建議 .......................................................... 118
一、研究發現 .......................................................... 118
二、理論之貢獻 ........................................................ 126
三、對實務界之建議 .................................................... 128
四、研究限制 .......................................................... 130
五、未來研究 .......................................................... 131
參考文獻 ................................................................ 135
附錄一 個案受訪記錄 .................................................... 145
附錄二 正式個案之研究資料庫 ............................................ 146
附錄三 產銷互動之相關文獻整理表 ........................................ 166
1. Adler, P. S., 1995, “Interdepartmental Interdependence and Coordination: The Case of the Design / Manufacturing Interface,” Organization Science, 6(2), March-April, pp. 147-167.2. Appleton, E. L., 1997, “How to Survie ERP,” Datamation, March, pp. 50-53.3. Armacost et al., 1994, “An AHP Framework for Prioritizing Customer Requirements in QFD: An Industrialized Housing Application,” IIE Transactions, 26(4), pp.72-79.4. Barclay, D. W., 1991, “Interdepartmental Conflict in Organizational Buying: The Impact of the Organizational Context,” Journal of Marketing Research, 28, May, pp. 145-159.5. BCG, 2000, ”Getting Value from Enterprise Initiatives: A Survey of Executives,” The Boston Consulting Group, March.6. Berry, W. L. & Cooper, M. C., 1999, “Manufacturing Flexibility: Methods for Measuring the Impact of Product Variety on Performance in Process Industries,” Journal of Operations Management, 17, pp. 163-178.7. Berry, W. L. et al., 1991, “Linking Strategy Formulation in Marketing and Operation: Empirical Research,” Journal of Operations Management, 10(3).8. Bourgeois, L. J., 1980, “Performance and Consensus,” Strategic Management Journal, 1(3), pp. 227-248.9. Bourgeois, L. J., 1985, “Strategic Goals, Perceived Uncertainty and Economic Performance in Volatile Environments,” Academy of Management Journal, 28(3), pp. 548-573.10. Bowman, J., 1998, “Will Your ERP Implementation Fly?,” Software Development, 6(7), pp. 46-49.11. Bozarth, C. C. & Berry, W. L., 1997, “Measuring the Congruence Between Market Requirements and Manufacturing: A Methodology and Illustration,” Decision Science, 28(1), Winter, pp.121-150.12. Bragg, S., 1997, “ERP for Manufacturing,” http://www.cambashi.co.uk/ERP.htm.13. Brislen, P. & Krishnakumar, K. R., 1999, “ERP (Enterprise Resource Planning),” Whatis Co.14. Chen, I. et al., 1992, “The Marketing-Manufacturing Interface and Manufacturing Flexibility, ” International Journal of Management Science, 20(4), pp.431-443.15. Clare, D. A. & Sanford, D. G., 1984, “Cooperation and Conflict Between Industrial Sales and Production,” Industrial Marketing Management, 13, pp. 163-169.16. Conner, K. R. & Prahald, C. K., 1996, “A Resource-based Theory of the Firm: Knowledge Versus Opportunism,” Organization Science, 7(5), pp. 477-501.17. Connolly, J., 1999, “ERP: Corporate Cleanup,” Computer World, March, pp. 74-78.18. Crittenden, V. L. et al., 1993, “Reducing Conflict Between Marketing and Manufacturing,” Industrial Marketing Management, 22, pp. 299-309.19. Crittenden, V.L., 1992, “Close the Marketing/Manufacturing Gap,” Sloan Management Review, Spr., pp. 41-51.20. Davenport, T. & Short, J., 1998, “The New Industrial Engineering: Information Technology and Business Process Redesign,” Sloan Management Review, Summer, pp.11-27.21. Davenport, T. H., 1998, “Putting the Enterprise into Enterprise System,” Harvard Business Review, 76(4), July-Augst, pp. 121-130.22. Davenport, T. H., 2000, Mission Critical: Realizing the Promise of Enterprise Systems, Harvard Business School Press.23. Davie, L. L., 1997, “Lean Production in an International Supply Chain,” Journal of Sloan Management Review, Winter, pp. 94-102.24. Deane, H. R. et al., 1992, “Manufacturing and Marketing Interdependence in the New Venture Firm: An Empirical Study,” Journal of Operations Management, 10(3), pp. 329-343.25. Deloitte Consulting, 1999, “ERP’s Second ave: Maximizing the Value of ERP-Enabled Process,” Deloitte Consulting, Atlanta, Jun., p. 9.26. Deloitte Consulting, 2000, “Second Wave-making ER spell ROI,” 162, Chemical Week, May, pp. 58-5927. Dertouzos, M., 1997, What Will Be: How the New World of Information Will Change Our lives, San Francisco: Harper Edge.28. Dess, G. G., 1987, “Consensus on Strategy Formulation and Organizational Performance: Competitors in a Fragemented Industry,” Strategic Management Journal, 8(3), pp. 259-277.29. Di Benedetto, C. A., 1999, “Identifying the Key Success Factors in New Product Launch,” Journal of Product Innovation Management, 16(6), pp. 530-544.30. Dutton, J. M. & Richard, E. W., 1966, “Interdepartmental Conflict and Cooperation: Two Contrasting tudies,” Human Organization, 25, pp. 207-220.31. Erens, F.J. & Hegge, H.M.H., 1994, “Manufacturing and Sales co-ordination for product variety, ” International Journal of Production Economics, 37, pp. 83-99.32. Fisher, R. J.et al., 1997, “Enhancing Communication Between Marketing and Engineering: The Moderating Role of Relative Functional Identification,” Journal of Marketing, 1, July, pp.54-70.33. Forger, G., 1999, “The Brave New World of Supply Chain Software,” Modern Materials Handling, 54(12), pp. 62-67.34. Forman, P. P., 1991, “Mid-market S Urge Opening Up New Avenues for Enterprise Reseller,” Computer Reseller News, 853, pp.33-34.35. Ghose, S. S. & Mukhopadhyay, S. K., 1993, “Quality as the Interface Between Manufacturing and Marketing: A Conceptual Model and an Empirical Study,” Management International Review, 33(1), Special Issue, pp. 39-52.36. Gill, K. S., 1996, Information Society, Lonaon: Springer Publishing.37. Goldman, S. L. et al., 1995, Agile Competitors and Virtual Organizations, New York: Van Rostrand Reinhold.38. Gould, L., 1997, “Planning and Scheduling Today’s Automotive Enterprises,” Automotive Manufacturing & Production, 109(4), pp. 62-66.39. Grant, R. M., 1996, “Toward a Knowledge-based Theory of the Firm,” Strategic Management Journal, 17, pp. 109-122.40. Griffin, A. & Hauser, J. R., 1992, “Patterns of Communication among Marketing, Engineering and Manufacturing-A Comparison Between two New Product teams,” Management Science, 38(3), pp. 360-373.41. Groff, G. K. & St. John, C. H., 1990, Fundamentals for Developing Manufacturing Strategy, Eds by Dean, B.V. & Cassidy, J.C., Strategy Management Methods and Studies, Netherlands Amsterdam: Elsevier Science Publishers B.V., pp. 59-67.42. Gupta, Y. P. et al., 1997, “Alignment of a Firm''s Competitive Strategy and Information Technology Management Sophistication: The Missing Link,” IEEE Transactions on Engineering Management, 44(4), Nov., pp. 399-413.43. Hafke, D., 1999, “Efficiency, groth potential added with ERP systems,” Computer Reseller News, Iss. 853, pp.33-34.44. Hage, J. et al., 1991; “Organizational Structure and Communications, American Sociological Review, Oct., pp. 860-871.45. Hicks, D. A., 1997, “The Manager’s Guide to Supply Chain and Logistics Problem-Solving Tools and Techniques,” IIE Solutions, 7, pp. 24-29.46. Hill, T., 1989, Manufacturing Strategy, Richard D. Irwin, Homewood, IL.47. Holland, C. P. & Light, B., 1999, “A Crittical Success Factor Model for ERP Implementation, IEEE Software, 16(3), pp. 30-36.48. Hosapple, C. W. & Joshi, K. D., 2001, “An Investigation of Factors that Influence the Management of Knowledge in Organizations,” Strategic Information Systems, 9, pp. 235-261.49. Hrebiniak, L. G. & Snow, C. C., 1982, “Top Management Agreement and Organizational Performance,” Human Relations, 35(12), pp. 1139-1158.50. Hsu, L. L., 1998,Interaction Between Manufacturing and Marketing from on Information Technology Perspective — A Case study,MIS Review, 851. Hsu, L. L., 1999, “The IT Effects on Competitiveness for Interaction between Manufacturing and Marketing-Six Taiwan Cases,” Industrial Management & Data Systems, 4, pp.147-155.52. Jaworski, B. J. & Kohli, A. K., 1993, “Market Orientation: Antecendts and Consequence,” Journal of Marketing, 57, pp. 53-70.53. Jeanne, W. R., 1999, “Surprising Facts About Implementing ERP,” IEEE IT Pro, July/ Aug., pp.65-68.54. Jeson, R. L. & Jonhson, I. R., 1999, “The Enterprise Resource Planning System as a Strategic Solution,” Information Strategy: The Executive’s Journal, pp. 28-33.55. Kahn, K. B. & McDonough, E. F., 1997, “Marketing’s Integration with R&D and Manufacturing: A Cross-Regional Analysis,” Journal of International Marketing, 5(1), pp. 51-76.56. Kahn, K. B., 1994, Marketing’s Integration with other departments, Doctoral Dissertation, Virginia Polytechnic Institute and State University U.M.I.57. Keen, Peter G. W., 1980, “MIS Research: Reference Disciplines and a Cumulative Tradition,” Proceedings of the First International Conference on Information System, Philadelphia, Pa., Dec., pp. 9-18.58. Kogut, B. & Zander, U., 1996, “What Firms Do?: Coordination, Identity, and Learning,” Organization Science, 7, pp. 502-518.59. Kohli, A. K. & Jaworski, B. J., 1990, “Market Orientation: The Construct, Research Propositions, and Managerial Implications,” Journal of Marketing, 54, pp. 1-18.60. Kolter, P., 1999, Marketing Management, 10th edition, Prentice Hall College Div.61. Konijnendijk, P. A., 1993, “Dependent and Conflict Between Production and Sales,” Industrial Marketing Management, 22, pp. 161-167.62. Konijnendijk, P. A., 1994, “Coordinating Marketing and Manufacturing in ETO Companies,” International Journal of Production Economics, 37, pp. 19-26.63. Konsynski, B. R. & McFarlan,E. W., 1990, “Information Parternerships — Shared Data, Shared Scale,” Harvard Business Review, Sep.-Oct., pp.114-120.64. Krasner, H., 2000, “Ensuring E-Business Success by Learning from ERP Failures, IT Professional, 21, pp. 22-27.65. Kumar K. & Hillegersberg V., 1999, “ERP Experiences and Evolution,” Communications of the ACM, 43(4), pp. 23-26.66. Kumar, K. R. et al., 2000, “Marketing-Production Coordination in Channels of Distribution,” European Journal of Operational Research, 126, pp.189-217.67. Laudon, K. et al.,1998, Essentials of Management Information Systems: Organization & Technology in the Networked Enterprise, 4th edition, Prentice Hall.68. Laughlin, S. P., 1999, “An ERP Game Plan,” Journal of Business Strategy, pp. 32-37.69. Lawrence, P. R. & Lorsch, J. W., 1986, Organization and Environment: Managing Differentiation and Integration, Boston, MA: Harvard Business School Press.70. Lawrence, P. R. & Lorsch, J.W., 1967, Organization and Environment, Harvard University Graduate School of Business Administration, Boston, MA.71. Lichtenthal, J. D. & Wilson, D. T., 1992, “Becoming Market Oriented,” Journal of Business Research, 24, pp.191-207.72. Liebeskind, J. P., 1996, “Knowledge, Strategy and Theory of the Firm,” Strategic Management Journal, 17, pp. 93-107.73. Lorsch, J. W., 1965, Product Innovation and Organization, New York: The MacMillan Company.74. Lummus, R. R. et al., 1999, “Managing the Demand Chain Through Managing the Information Flow: Capturing Moments of Information,” Journal of Production and Inventory Management, 40(1), pp. 16-20.75. Mabert, V. A. et al., 2000, “Enterprise Resource Planning Survey of U.S. Manufacturing Firms,” Production and Inventory Management Journal.76. Mahajan, J. et al. 1994, “An Exploratory Investigation of the Interdependence Between Marketing and Operations Functions in Service Firms,” International Journal of Research in Marketing, 11, pp. 1-15.77. Malone, T. W. et al., 1987, “Electronic Markets and Electronic Hierarchies,” Communications of the ACM, 30(6), pp. 484-497.78. Maltz, E. & Kohli, A.K., 1996, “Market Intelligence Dissemination Across Functional Boundaries,” Journal of Marketing Research, 33, Feb., pp. 47-61.79. Maltz, M., 2000, “Is All Communication Created Equal?: An Investigation into the Effects of Communication Mode on Perceived Information Quality,” Journal of Product Innovation Management, 17, pp. 110-127.80. Mandel et al., 1994, “The Information Revolution: Special Report,” Business Week, June 13.81. Melymuka, K., 1998, “An Expanding Universe,” Computer World, pp. 56-58.82. Menon, A.et al., 1996, “The Quality and Effectiveness of Marketing Strategy: Effects of Functional and Dysfunctional Conflict in Intraorganizational Relationships,” Journal of the Academy of Marketing Science, 24(4), pp. 299-313.83. Mike, S., 1993, “Computer Products company increases competitiveness with ERP software,” Manufacturing Systems, November.84. Minahan, T., 1998, “Enterprise Resource Planning: Strategies not Included,” Purchasing, pp. 112-127.85. Mirani, R. & Leaderer, A., 1998, “An Instrument for Assessing the Organizational Benefits of IS Projects,” Decision Sciences, 1, Fall, pp. 803-838.86. Moenaert, R. K. & Souder, W. E., 1996, “Context and Antecedents of Information Utility at the R&D/Marketing Interface,” Management Science, 42(11), pp. 1592-1610.87. Monahan, G. E. & Smunt T. L., 1999, “Processes with Nearly-Sequential Routings: A Comparative Analysis,” Journal of Operations Management, 17, pp. 449-466.88. Morris, M. H. & Davis, D. L., 1992, “Measuring and Managing Customer Service in Industrial Firms,” Industrial Marketing Management, 21, pp.343-353.89. Murakoshi, T., 1994, “Customer-Driven Manufacturing in Japan,” International Journal of Production Economics, 37(1), pp.63-72.90. Nahapiet, J. & Ghoshal, S., 1998, “Social Capital, Intellectual Capital and the Organizational Advantage,” Academy Management Review, 23, pp. 242-266.91. Narver, J. C. & Slater, S. F., 1990, “The Effects of a Market Orientation on Business Profitability,” Journal of Marketing, October, pp.20-35.92. Nauta, A. & Sanders, K., 2000, “Interdepartmental Negotiation Behavior in Manufacturing Organizations,” The International Journal of Conflict Management, 11(2), pp. 135-161.93. Olson, E. M., 1994, “Interdependence, Conflict, and Conflict Resolution: Design’s Relationships with R&D, Marketing and Manufacturing,” Design Management Journal, Fall, pp. 60-66.94. Parente, D. H., 1996, Assessing the Impact of the Manufactguring-Marketing Relationship on the Customer: A Multiple Informant Perspective, Doctoral Dissertation, Graduate School of State University of New York at Buffalo, U.M.I.95. Parker, K., 1995, “Manufacturing Systems Software Top 50-MRP Ⅱ: Busy, Busy, Busy…,” Manufacturing Systems, 13(7), pp. 36-64.96. Pearce, J. A. & Robinson, Jr., 1991, Strategic Management: Formulation Implementation, Homewood, IL: Irwin.97. Perrow, C., 1970, Organizational Analysis: A Sociological View, Belmont, CA: Wadsworth Publishing Company, Inc.98. Pettigrew, A. & Whipp, R., 1993, Managing Change for Competitive Success, Blackwell, Oxford, UK and Cambridge, MA.99. Pinto, M. B. et al., 1993, “Antecedents and Consequences of Project Team Cross-Functional Cooperation,” Management Science, 39(10), pp. 1281-1297.100. Piturro, M., 1999, “How Midsize Companies Are Buying ERP,” Journal of Acccountancy, 188(3), pp. 41-46.101. Porter, M. E. & Millar, V. E., 1985, “How Information Gives You Competitive Advantage,” Harvard Business Review, 63(4), July-Aug., pp. 149-160.102. Porteus, E. L. & Whang, S., “On Manufacturing / Marketing Incentives,” Management Science, 37(9), Sep., pp. 1166-1181.103. Poston, P. & Grabski, S., 2001, “The Impact of Enterprise Resource Planning Systems on Firm Performance,” Proceedings of the First International Conference on Information System, Philadelphia, Pa.104. Powers, T. L. et al., 1988, “Marketing and Manufacturing Conflict: Sources and Resolution,” Production and Inventory Management Journal, First Quarter, pp. 56-60.105. Prasad et al., 1999, “Crittical Issues Affecting an ERP Implementation,” Information Systems Management, 19, pp. 7-15.106. Rho H. et al., 1994, “Improving Interface Congruence Between Manufacturing and Marketing in Industrial-Product Manufactuers,” International Journal of Production Economics, 37(1), pp. 27-40.107. Robbins, P. S., 1991, Organization Theory, Prentice Hall, U.S.A.108. Roberto, M., 1998, “Speed without sacrifice,” Manufacturing Systems, October, pp.118-122.109. Ruekert, R. W. & Walker, O. C., Jr,., 1987, “Marketing’s interaction with other functional units: A conceptual framework and empirical evidence,” Journal of Marketing, 51, pp.1-19.110. Saavedra, R. et al., 1993 “Complex Interdependence in Task-Performing Groups’’ Journal of Applied Psychology, 178(1), pp. 61-72.111. SAP INFO, 1999, “Taiwan Quarterly,” No.1-5, http://www.sap.com.tw112. Schare, M., 1990, Shared Minds: The New Technologies of Collaboration, New York: Random House.113. Shapiro, B.P., 1977, “Can Marketing and Manufacturing Coexist?,” Harvard Business Review, pp. 135-143.114. Smircich, L. & Calas, M., 1987, “Organizational Culture: A Critical Assessment,” in Handbook of Organizational Communication: An Interdisciplinary Perspective, Jablin, F. et al., eds, Sage Publications, Inc., CA, pp. 195-227.115. Song, V. M. et al., 1997, “Antecedents and Consequences of Cross-Functional Cooperation: A Comparison of R&D, Manufacturing, and Marketing Perspectives,” Journal of Production Innovation Management, 14, pp. 35-47.116. Song, X. M. et al., 1998, “The Impact of Cross-Functional Joint Involvement Across Product Development Stages: An Exploratory Study,” Journal of Production Innovation Management, 15, pp. 289-303.117. Souder, W. E., 1981, “Disharmony Between R&D and Marekting,” Industrial Marketing Management, 10, pp. 67-73.118. Spender, J. C., 1996, “Making Knowledge the Basis of a Dynamic Theory of the Firm,” Strategic Management Journal, 17, pp. 45-62.119. St. John, C. H. & Hall, E. H. Jr., 1991, “The Interdependency Between Marketing and Manufacturing,” Industrial Marketing Management, 20, pp. 223-229.120. St. John, C. H. & Rue, L. W., 1991, “Research Notes and Communications Coordinating Mechanisms, Consensus Between Marketing and Manufacturing Groups, and Marketplace Performance,” Strategic Management Journal, 12, pp. 549-555.121. St. John, C. H. et al., 1999, “Coordinating Manufacturing and Marketing in International Firms,” Journal of World Business, 34(2), pp. 109-127.122. St. John, C. H., 1991, “Marketing and Manufacturing Agreement on Goals and Planned Actions,” Human Relations, 44(3), pp. 211-229.123. Strieter, J.C., 1995, The Perceived Usefulness of Information Shared Between Marketing / R & D/ Manufacturing During New Product Development in High Tech Organizations, Doctoral Dissertation, Graduate School of Syracuse University, May.124. Sweat, J., 1998, “ERP: The Corporate Ecosystem,” Information Week, 704, pp. 42-46.125. Tapscott, D. & Caston, A., 1993, Paradigm Shift: The New Promise of Information Technolog, New York: McGraw-Hill.126. Thompson, J. D., 1967, Organizations in Action, New York: McGraw-Hill.127. Tjosvold, D., 1988a, “Cooperative and Competive Dynamics Within and Between Organizational Units,” Human Relations, 41(6), pp. 425-436.128. Tjosvold, D., 1988b, “Cooperative and Competitive Interdependence: Collaboration Between Departments to Serve Customers,” Group and Opganization Studies, 13(3), pp. 274-289.129. Tjosvold, D., 1990, “Making a Technological Innovation Work: Collaboration to Solve Problems,” Human Relations, 43(11), pp. 1117-1131.130. Tom, S., 1999, “ROI Making ERP Add Up,” Information Week, May, pp. 59-68.131. Tottie, M. & Lager, T. Jr., 1995, “QFD — linking the customer to the product development process as a part of the TQM concept,” R & D Management, 25(3), pp.257-267.132. Trunick, P. A., 1999, “ERP: Promise or Pipe Dream?,” Transportation & Distribution, pp. 23-26.133. Tyagi, P., 1985, “Organizational Climate, Inequities, and Attractiveness of Sales Rewards,” Journal of Personal Selling and Sales Management, 5, Nov., pp. 31-37.134. Weber, Y. & Pliskin, N., 1996, “The Effects of Information Systems Integration and Organizational Culture on a Firm’s Effectivness,” Information & Management, 30, pp. 81-90.135. Weinrauch, J. D. & Richard, A., 1982, “Conflicts Between Engineering and Marketing units,” Industrial Marketing Management, 11, pp. 291-301.136. Weir, K. A. et al., 2000, “An Empirical Study of the Alignment Between Manufacturing and Marketing Strategies,” Long Range Planning, 33, pp. 831-848.137. Wheelwright, S. C. & Hayes R., 1985, “Competing through Manufacturing,” Harvard Business Review, Jan-Feb., pp. 99-109.138. Whybark, D. C. & Wijgaard, J., 1994, “Editorial Manufacturing Sales Coordination,” International Journal of Production Economics, 37, pp. 1-4.139. Whybark, D. C., 1994, “Marketing Influence on Manufacturing Practices,” International Journal of Production Economics.140. Wilkins, A. & Ouchi, W., 1983, “Efficient Cultures: Exploring the Relationship Between Culture and Organizational Performance,” Administrative Science Quarterly, 28, Sep., pp. 468-481.141. Woodward, J., 1965, Industrial Organization: Theory and Practice, London: Oxford University Press.142. Zuckerman, A., 1999, “Part Ⅰ ERP: Pathway to The Future or Yesterday’s Buzz?,” Transportation & Distribution, 40(8), pp. 37-44.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top