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研究生:李勝江
研究生(外文):Sheng-Chiang Lee
論文名稱:諮商師與來談者在諮商歷程重要事件之人際行為分析研究
論文名稱(外文):The study of interpersonal behaviors of counselors and clients in important events of counseling process
指導教授:廖鳳池廖鳳池引用關係
指導教授(外文):Feng-Tsu Liao
學位類別:碩士
校院名稱:國立高雄師範大學
系所名稱:輔導研究所
學門:教育學門
學類:綜合教育學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
中文關鍵詞:諮商歷程重要事件人際行為諮商師意圖人際歷程回憶
外文關鍵詞:counseling processimportant eventinterpersonal behaviorcounselor intentioninterpersonal process recall
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本研究之主要目的在瞭解諮商歷程的重要事件中,諮商師與來談者的人際行為類別與互動類型,以及在人際行為背後的諮商師意圖與來談者的內隱反應,並透過互動歷程的分析,歸納本研究的重要事件中較常出現的互動特徵。研究者以修訂的「人際溝通評量表」分析第一、三次諮商的重要事件中諮商師與來談者的人際行為,以「諮商師意圖分類表」與「來談者反應分類系統」,對以人際歷程回憶法訪談收集到的資料進行分析。本研究共分析四組諮商師與來談者、二十六段重要事件,結果發現:(1)在諮商的重要事件中,諮商師大多使用友善--支配向度的「引領」與「呵護」之人際行為,而來談者大部分使用友善--順從向度的「溫順」與「合作」之人際行為,因此雙方最常出現「互補」的互動類型。(2)諮商師最常有的意圖是「支持」,最常以「呵護」行為加以表現,其次的意圖是「澄清」與「感覺」,最常以「引領」的行為表現出來;而來談者的正向內隱反應大都以「溫順」與「合作」的人際行為表現,出現負向內隱反應時,敵對向度的人際行為會增多。(3)在諮商初期,諮商師表現「引領」與「呵護」的人際行為,與來談者建立關係。當諮商師開始要使來談者進一步獲得較大的衝擊時,會使用「自誇」與「批判」的人際行為,改變原先互補的互動方式。但也會衡量情況,表現對來談者的關懷,去了解來談者的不同看法,而能使來談者繼續表現友善─順從的「合作」與「溫順」行為,與諮商師形成互補,接受諮商師的影響。本研究最後根據結論及發現,對諮商實務工作及未來研究提出建議。
The study of interpersonal behaviors of counselors and clients in important events of counseling process
Sheng — Chiang Lee
Abstract
The purpose of this study was to understand the categories and patterns of interpersonal behaviors of counselor and client, and the counselor intentions and the client’s covert reaction behind interpersonal behaviors. By analyzing the interaction process, the interaction characteristics of important events were presented. The interpersonal behaviors of counselors and clients in the important events of the first and the third sessions were analyzed by using revised “Interpersonal Communication Rating Scale”, the data collected by using Interpersonal Process Recall(IPR) were analyzed based on “Intention List” and “Client Reaction System”.
The counseling process of four pairs of counselors and clients, and 26 important events were analyzed. The results indicates:(1)In important events of counseling, the most frequent interpersonal behaviors using by counselors were “Leading” and “Nurturant”, the most frequent interpersonal behaviors using by clients were “Docile” and “Cooperative”, and the most frequent interaction pattern was “Complememtarity”. (2)The most frequently occurring counselors’ intention was “Support”, most often performed by using “Nurturant” behavior. For the client, the most frequent client’s positive covert reactions were being performed by using “Docile” and “Cooperative”. When occurring negative covert reactions, the interpersonal behaviors of hostile dimension of clients increased. (3)In initial stage of counseling, the counselor used “Leading” and “Nurturant” behaviors, and established counseling relationship with client. When the counselors wanted to influence client further, their used “Self-enhancing” and “Critical” behaviors, and change the interaction style. Counselors considered the situation and concerned about the clients’ thoughts and feeling, made the clients performed “Docile” and “Cooperative” behaviors, and complemented the counselors.
Suggestions for counseling practician and further study were recommended.
Keywords:counseling process, important event, interpersonal behavior, counselor intention, interpersonal process recall(IPR).
目    錄
第一章 緒論...................... 1
第一節 研究動機與目的..................1
第二節 研究問題.....................3
第三節 名詞解釋.....................4
第二章 文獻探討.................... 7
第一節 諮商中的人際行為.................7
第二節 重要事件取向的諮商研究..............24
第三節 研究架構的形成..................31
第三章 研究方法.....................38
第一節 研究設計.....................37
第二節 研究參與者....................40
第三節 研究工具.....................42
第四節 研究程序.....................51
第五節 資料分析與整理..................54
第四章 結果與討論....................68
第一節 諮商有助益重要事件中諮商師與來談者的人際行為
    之類別與互動類型.................68
第二節 諮商重要事件中諮商師與來談者之內隱反應......119
第三節 諮商歷程重要事件中的人際行為、互動類型與內隱
    反應之綜合分析..................126
第五章 結論與建議....................185
第一節 結論.......................185
第二節 建議.......................191
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