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研究生:陳永安
研究生(外文):Yun-An Chen
論文名稱:民營汽車駕駛人訓練機構教職員工作投入與工作滿足之研究
論文名稱(外文):The relationship between the job involvement and the job satisfaction for the staff of the private driving schools.
指導教授:趙必孝趙必孝引用關係
指導教授(外文):Bih-Shiaw Jaw
學位類別:碩士
校院名稱:國立中山大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:95
中文關鍵詞:工作投入績效工作滿意
外文關鍵詞:job satisfactionjob involvement and efficiency
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  面對出生率逐年降低、人口結構變化的影響,及公路監理機關公權力不張,未能徹底執行「民營汽車駕駛人訓練機構管理辦法」第三十五條規定之雙重衝擊,不但會對教職員的生計造成相當大的影響,而且此環境使然的結果也非經營管理者所能逆料的。本研究是要了解在此情況下,經營管理者如何透過教職員的工作投入與工作滿足,來加強教職員對駕訓機構的向心力及提高工作意願,以提升競爭力及工作績效。本研究以個人變項為自變項,工作滿意及工作投入為中間變項來探討教職員工作滿意及工作投入對工作績效影響之研究。
  本研究是以全國駕駛人訓練機構之教職員為研究對象,以問卷調查方式進行研究;在資料分析上,則採用描述性統計分析、因素分析、信度分析、獨立樣本T檢定,單因子變異數分析、迴歸分析等方法;首先針對樣本在各變項的得分情形加以描述,其次以單因子變異數分析來檢驗個人變項在工作滿足,工作投入及績效上是否有顯著性的差異,以多元迴歸分析來分析個人變相對工作投入、工作滿足,績效各構面的影響及預測力,並以複迴歸來探討工作滿足對工作投入及績效,各構面是否有顯著性的影響。
  研究結果顯示:(一)個人變項中的性別,兩兩相比,差異度不顯著,但研究發現,男性的工作外在滿足高於女性,(二)個人屬性中之部門別對於工作內在滿足有顯著差異,工作性質對於內在滿意度有顯著差異,(三)經由差異分析後發現,個人屬性對教職員的工作自主性無顯著差異,(四)工作性質對於教職員的工作發展性有顯著的差異,(五)年齡對於工作績效有顯著的差異,(六)教職員的年齡對於工作投入有顯著的差異,(七)工作滿意的工作內在滿足對工作投入有顯著影響,(八)工作滿意對績效無影響,(九)工作投入對績效未達顯著影響。
  依據上述研究結果,本研究提出以下建議:(一)工作指派與任用需合乎專長。(二)加強訓練以提升工作能力。(三)改善績效評估制度。
ABSTRACT
Due to the combined factors of the declining of the birth rate year by year; the impact caused by the change of population structure and the incapability of the highway supervising authorities to thoroughly implement Clause 35 of “The rules governing the private driving schools”, the livelihood of the coaches and the staff are adversely hampered and it is also against the anticipation of the management. This research is purposed to study how the management, under the circumstances, to stimulate the sense of belonging amongst the staff and to boost their morale through the job involvement as well as job satisfaction so as to achieve the competitiveness and the efficiency of an organization. This study uses the personal variants as the independent variable ; the job satisfaction and the job involvement as the middle variable trying to probe the possible correlations between the two abovementioned factors and the job efficiency.
This thesis’ object is the staff of the driving schools nationwide. It uses questionnaires to collect deta. With regard to the deta analysis, the methods of description statistics analysis, factor analysis, credibility analysis, the T-survey of independent objects, the single factor variation analysis and the regression analysis etc. are used. Firstly, it describes how the objects get scores among the variants. Secondly, the single factor variation analysis is used to examine whether the personal variants show up apparent differences to the job satisfaction, involvement and efficiency. The multiple regression analysis is used to analyze the possible influence and the predictability of the personal variants towards the job satisfaction, involvement and efficiency. multiple regression analysis is used to probe whether the job satisfaction has any apparent impact on the job involvement and job efficiency.
The outcome shows: (1). The gender factor among the personal variants has no apparent differences after one-by-one comparison whereas this research finds that the male has higher exterior work satisfaction than the female. (2). The variety of divisions has apparent difference towards interior job satisfaction, so is the characters of work towards the interior satisfaction. (3). Through the difference analysis, it is found that the personal traits have no apparent difference towards the job autonomy of the staff. (4). The characters of work have apparent difference towards the job development. (5). Age has apparent difference towards job efficiency. (6). The age of the staff has apparent difference towards the job involvement. (7).The interior satisfaction of a satisfactory work has apparent difference towards job involvement. (8). Job satisfaction has no influence on the job efficiency. (9).The job involvement has no apparent impact on job efficiency.
According to the outcome of the research, this thesis suggests that: (1).The employment and assignment of the work must accord with the specialty of the employees. (2).The furtherance of training is needed to enhance the work ability. (3).It needs to improve the mechanism of the efficiency evaluation.
第一章 緒論-----------------------------------------------1
第一節 研究背景及動機-----------------------------------1
第二節 研究目的-----------------------------------------2
第三節 研究流程-----------------------------------------3
第二章 文獻探討-------------------------------------------4
第一節 工作投入-----------------------------------------4
第二節 工作滿足----------------------------------------11
第三節 績效--------------------------------------------20
第四節 駕駛訓練機構簡介--------------------------------25
第三章 研究設計------------------------------------------29
 第一節 研究架構及研究變項的定義------------------------29
 第二節 研究假設----------------------------------------31
 第三節 研究對象及研究方法------------------------------32
 第四節 研究變項的衡量----------------------------------33
 第五節 研究限制----------------------------------------38
第四章 研究結果分析--------------------------------------39
第一節 樣本基本資料分析--------------------------------39
第二節 個人屬性的差異分析------------------------------43
第三節 工作滿意、工作投入與工作績效的影響分析----------61
第五章 結論與建議----------------------------------------67
第一節 結論--------------------------------------------67
第二節 建議--------------------------------------------69
參考文獻-------------------------------------------------71
附錄 研究問卷-------------------------------------------90
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