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研究生:林志銘
研究生(外文):Chih-Ming Lin
論文名稱:協同產品商務系統導入之研究
論文名稱(外文):A study of the Implementation of Collaborative Product Commerce System
指導教授:侯君溥侯君溥引用關係
指導教授(外文):Chin-Fu Ho
學位類別:碩士
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:143
中文關鍵詞:系統導入協同產品商務調適性結構化理論
外文關鍵詞:Collaborative Product CommerceSystem ImplementationAdaptive Structuration Theory
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產品是企業的核心,且產品大部份的成本在設計階段就已經決定了,因此有效的管理設計鏈,才能設計更符合顧客需求的產品,降低成本,加快產品上市的時間。而為了達成這些目標,企業紛紛開始導入協同產品商務 (Collaborative Product Commerce, CPC)系統。而CPC系統主要就是為了讓企業所有的員工、客戶以及供應商在整個產品生命週期內共同設計、開發及管理產品。
而在資訊科技與組織變革的研究文獻當中,資訊科技的使用者和開發者所希望的改變經常並未發生,或產生不一致的結果。因此本研究透過調適性結構化理論的觀點,來探討企業在導入CPC時與與組織之間的互動。
研究結果發現,CPC的導入,受到CPC本身的精神、組織環境、任務特性、團隊內部結構的影響,而產生了不同的專用 (appropriate)的過程,而對於企業有不同的影響,並產生了不同的組織績效,而這是各個構面之間互動的結果。
企業在CPC導入時所遭遇較大的問題為:產品設計與開發流程的改善、CPC系統與ERP系統的整合、顧問公司的選擇、使用者的使用態度。企業應該努力去解決這些問題。
CPC的精神是產品設計與開發流程最佳化。組織環境中,高階主管的支持與組織文化的開放性對於CPC導入的有正面的影響。在任務特性方面,企業本身與上下游之間的關係對於利用CPC來完成的任務有很大的影響。對於現有流程的再造工程對於CPC導入的順利與否有很大的影響。在團隊結構方面,使用者的相關系統使用經驗越豐富,學習能力越高,資訊素養越高都會對於導入CPC有正面的幫助。顧問公司對於CPC的導入也有很大的影響,而主要可以從顧問的經驗、流動率以及相關的領域知識來看。而專用的過程則是可分為兩個方面來看,使用者對於專用CPC的共識以及使用者對於CPC系統的態度,對於系統的導入均有正面的影響。
最後的結論顯示出,事前建立良好的產品資料管理環境,並推動產品設計與開發流程的改善,有助於CPC系統之導入。顧問扮演著CPC精神的詮釋者角色。與顧問公司建立良好的夥伴關係,顧問公司與使用者之間良好的溝通,有助於CPC系統之導入。
Product is the core of an enterprise, and the major portion of its cost is determined in the design phase. By managing the design chain more effectively the enterprise can design the product to fit customer need, cut down cost and speed up time to market. All the benefits give rise to the implementation of Collaborative Product Commerce (CPC) system, whose purpose is to let all relevant parties including the focal company, customers, and suppliers to design, develop and manage the product in its whole product life cycle.
In the literature of information technology (IT) and organizational change, the expected results of IT implementation may not happen, depending on the interaction between technology and organization. To illustrate this phenomenon, Adaptive Structuration Theory’s (AST) is invoked to probe into the interaction between the CPC system and the organization.
Our research findings indicated that the implementation of CPC system is influenced by the CPC’s spirit, organizational environment, task features and group’s internal structure. All these lead to variation in the appropriation process, which in turn has impact on the organizational performance.
AST is helpful to explain the problems encountered in implementing CPC system. These include the improvement of product design and development process, the integration of CPC system and ERP system, the selection of consulting firms, and the user’s attitudes.
The CPC spirit is to achieve the optimized product design and development process. In the aspect of organizational environment, both executive support and openness of organizational culture are positive factors for implementation. In the aspect task feature, the relationship of the focal company with its downstream or upstream partners has significant impact on the task to be implemented by the CPC system, whether the appropriation process will go smoothly depends the reengineering effort made on the existing processes. In the aspect of group’s internal structure, the experience, learning capability, and computer efficacy of user have positive impact on implementation. In addition, the consultants are also helpful to the implementation, which can be judged by their experiences, turnover rate, and domain knowledge. The appropriation process is evaluated by the consensus and the attitude of the user towards the CPC system, and these two factors all have positive impact on the implementation.
The final conclusion renders that a prior established product data management in company with product design and development process reengineering will be helpful to the implementation of CPC system. In addition, the consultants interpret CPC’s spirit. Therefore a partnership with the consultant company and the communication between the user and the consultant are helpful to the implementation of CPC system.
第一章緒論1
1.1 研究背景1
1.2 研究動機與目的2
第二章文獻探討4
2.1 調適性結構化理論(ADAPTIVE STRUCTURATION THEORY)4
2.1.1 科技與組織變革觀點4
2.1.2 調適性結構化理論(AST)7
2.1.3 AST的理論模型8
2.1.4 AST的命題11
2.2 協同(COLLABORATION)新趨勢12
2.2.1 協同商務(COLLABORATIVE COMMERCE)13
2.2.2 協同產品資料管理23
2.2.3 協同產品設計(COLLABORATIVE PRODUCT DESIGN)25
2.2.4 協同產品開發26
2.2.5 經濟部示範性資訊應用開發計畫26
2.3 協同產品商務(COLLABORATIVE PRODUCT COMMERCE, CPC)30
2.3.1 協同產品商務的定義31
2.3.2 驅動CPC出現的主要因素31
2.3.3 CPC解決方案對台灣製造業的特殊意義33
2.3.4 CPC可帶來的優勢34
2.3.5 CPC解決方案供應商的分類38
2.3.6 為什麼企業需要採行CPC41
2.3.7 CPC系統實施與運作的主要挑戰43
2.3.8 CPC解決方案的市場現況44
2.3.9 CPC解決方案的提供者46
2.3.10 CPC解決方案的發展趨勢48
2.4 PTC參數科技WINDCHILL架構49
2.4.1 參數科技簡介50
2.4.2 WINDCHILL簡介50
2.4.3 WINDCHILL之模組介紹52
第三章研究架構與研究方法57
3.1 研究架構57
3.2 研究構面58
3.3 研究方法62
3.4 研究設計63
3.5 個案選擇63
3.6 資料來源64
3.7 研究流程65
第四章個案描述66
4.1 個案A66
4.1.1 公司概況66
4.1.2 產業環境67
4.1.3 系統導入68
4.1.4 個案分析74
4.1.5 個案小結80
4.2 個案B81
4.2.1 公司概況81
4.2.2 產業環境83
4.2.3 系統導入83
4.2.4 個案分析93
4.2.5 個案小結96
4.3 個案C98
4.3.1 公司概況98
4.3.2 產業環境99
4.3.3 系統導入99
4.3.4 個案分析101
4.3.5 個案小結105
4.4 個案D107
4.4.1 公司概況107
4.4.2 產業環境108
4.4.3 系統導入109
4.4.4 個案分析115
4.4.5 個案小結118
第五章資料分析與研究發現120
5.1 綜合分析120
5.1.1 個案基本資料分析120
5.1.2 個案綜合分析121
5.2 有關CPC導入的議題131
5.2.1 CPC導入時所遭遇問題131
5.2.2 建立CPC模式所須注意之重點133
5.2.3 導入CPC的關鍵成功因素134
第六章結論136
6.1 結論136
6.2 研究貢獻137
6.3 研究限制137
6.4 未來研究方向138
參考文獻139
中文部份139
英文部份140
參考網站142
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