臺灣博碩士論文加值系統

訂單追蹤在全球運籌管理是一個在現代工商業中相當重要的議題。因此，使企業及他們的顧客能全面性的對所下的訂單能正確及有效的掌握是一個企業能致勝的重要因素。簡單的說訂單追蹤就是當一個顧客要求做訂單追蹤時，企業能有效的來提供目前此訂單被處理的情況。但以目前UPS最先進線上訂單追蹤系統為例，也只限於本身的業務範圍可被追蹤。而跨企業的訂單追蹤系統在現今的經濟發展模式下有必然的趨勢。此研究將引進行動式代理人及代理人三層式概念做為技術層面的基本架構。而應用此架構，我們將再設計一個和實際企業運作邏輯搭配的模式。使用的技術除了以往的資訊技術（如一般網路程式語言和資料庫等）之外，行動式代理人技術應用在本研究所扮演的角色可謂是關鍵。藉由行動式代理人在網際網路上的行動能力，由它來去追蹤訂單在整個供應鏈體系不但使整個訂單的現況能更正確、更有效率的掌握之外，此技術所造成的網路負載等資訊相關議題也較以往單純只應用傳統資訊技術的為佳。我們的系統就是希望能為這樣的系統建立一個概念及雛形而提供跨企業的線上訂單追蹤功能。進而期望能為企業及企業的顧客提昇競爭力。

Order-Tracing is an important issue in the area of global logistics. Order-Tracing enables enterprises’ customers to seize the information of their orders and is therefore a key to making enterprises successful. Order-Tracing is a function provided by enterprises allowing customers to track order status from the enterprises they placed their orders. But even the latest Order-Tracing system can only be used to track orders in range of individual business area.　Also, once a specific order is transferred to another company, this order is out of tracing. However, the cross-enterprises Order-Tracing system is a growing trend as economics developed these past years. This research introduces and Agent technology three-layer architectures as the technical development bases. Upon these bases, we design and develop a prototype that works out how to integrate these technologies with real cases. The technologies we use include traditional IT, such as web-based programming language and database system, and mobile Agent technology. Appling Agent’s mobility in supply chain Order-Tracing system development not only provides the effectiveness and preciseness of Order-Tracing but brings several advantages related to IT such as cut down the network load. The objective is to provide a prototype of such a system enabling cross-enterprises Order-Tracking.

1. INTRODUCTION
1.1 RESEARCH MOTIVES
1.2 RESEARCH PURPOSE
1.3 THESIS ORGANIZATION
2. BACKGROUND
2.1 ONLINE ORDER-TRACING
2.2 INTRODUCE AGENT
2.3 DISTRIBUTION CHANNELS
3. SYSTEM DESIGN AND ANALYSIS
3.1 ONLINE ORDER-TRACING SYSTEM FUNCTIONALITY
3.2 SYSTEM CONSOLIDATION
3.2.1 The Cooperation of Supply Chain and Logistic Service
3.2.2 The Concept of Global Logistics
3.2.3 Agent Architecture
3.2.4 Consolidation
3.3 SYSTEM DESIGN
4. IMPLEMENTATION AND SCENARIO STUDY
4.1 PROTOTYPING SYSTEM
4.2 SYSTEM FUNCTIONS
4.3 SCENARIO INTRODUCTION
5. CONCLUSIONS
REFERENCES
APPENDIX

1.Adam, E., Vergison, E., Mandiau, R., and Kolski, C., “Interaction with Agent Systems for Technological Watch,” Usability Evaluation and Interface Design, August 2001, pp. 489-493.
2.Aitken, J., Supply Chain Integration within the Context of a Supplier Association, Cranfield University, Ph.D. Thesis, 1998.
3.AI Magazine: Special Issue on Intelligent Agents on the Internet, Summer 1997.
4.Anton, J., Call Center Benchmark Report, Center for Customer-Driven Quality, Purdue University, W. Lafayette, IN., 1999.
5.Berson, A., Building Data Mining Applications for CRM, Mc Graw Hill, 2000.
6.Chavez, A. and Maes, “Kasbah: an agent marketplace for buying and selling goods,” in Proceedings of the first International Conference on the Practical Application of Intelligent Agents and Multi-Agent Technology, London, U.K., 1996.
7.Esmahi, L. and Dini, P., Toward Open Virtual Market Place for mobile Agents, 1999.
8.Fischer, K., Mueller, J.P., Heimig, I., and Scheer, A.-W., “Intelligent Agents in Virtual Enterprises,” Proc. of PAAM’96, London, 1996, pp.205-223.
9.Friberg, T., Evaluation of the commercial status of Java database connectivity (JDBC). 1997.
10.Falchuk, B. and Ahmed K. “A Mobile Agent Prototype for Autonomous Multimedia Information Access, Interaction, and Retrieval,” Proc. Multimedia Modeling ‘97, Singapore. 1997.
11.Falchuk, Benjamin, and Karmouch, A. “A Mobile Agent Prototype for Autonomous Multimedia Information Access, Interaction, and Retrieval,” Proc. Multimedia Modeling ‘97, Singapore. 1997.
12.Florescu, D., Alon, L., and Alberto, M., Database Techniques for the World Wide Web: A Survey, 1998.
13.Graesser, A., “Is it an Agent, or just a Program?: A Taxonomy for Autonomous Agents,” Proceedings of the Third International Workshop on Agent Theories, Architectures, and Languages, Springer-Verlag, 1996.
14.http://www.unl.edu/purchase/Policies/Order_Tracing/order_tracing.html
15.http://activist.gpl.ibm.com:81/WhitePaper/ptc2.htm
16.http://www.antonius.nl/antonius/home/listorders.asp?lang=en
17.http://www.acq.osd.mil/dp/dars/dfars/html/r20020129/247_3.htm
18.IEEE Internet Computing, Special Issue on Internet-Based Agents, Vol. 1, No.3, July- August 1997.
19.Java.sun.com, JavaSoftSun Microsystems, Inc. The latest information on Java and related topics, including online documentation.
20.Mayes, P., “Intelligent Software”, Scientific American, 273, September 1995.
21.Morreale, P., “Agents on the Move”, IEEE Spectrum, April 1998, pp 34-41.
22.Murugesan, S., Intelligent Agents on the Internet and Web, 1998.
23.Nwana, H.S., and Azarmi, N., “Soft Agents and Soft Computing: Concepts and Applications,” Lecture Notes in Artficial Inteligence, Springer- Verlag, 1997.
24.PPP: Personalised Plan-Based Presenter, German Research Center for Artificial Intelligence (DFKI);
http://www.dfki.unisb.de/~jmueller/ppppersona/index.html
25.Rothermel, K., F. Hohl, and N. Radouniklis. Mobile
Agent Systems: What is missing? 1997.
26.Trappey, C.V., and Hou, J.-L., The Taiwan Distribution Market, Hua-Tai Publishing, 2001.
27.Van Dyke Parunak, H., “What Can Agents Do in Industry, and Why?” Proc. of PAAM’96, London, 1996, pp. 205-223.
28.Wooldridge, J., “Intelligent Agents: Theory and Practice,” The Knowledge Engineering Review, 1995, 10(2), pp.115-152.
29.Annual of Logistic Service Industry in Taiwan, Department of Commerce, Ministry of Economic Affairs, 1995~1998, 2000, pp.95-98, 423-431.