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研究生:黃威智
研究生(外文):Wei-Chih Huang
論文名稱:信任與關係承諾對供應鏈組織耦合度的影響:資訊產業為例
論文名稱(外文):The Impact of Trust and Relationship Commitment on Supply Chain Management: A Study of PC Industry
指導教授:陳鴻基陳鴻基引用關係
指導教授(外文):Houn-Gee Chen
學位類別:碩士
校院名稱:國立清華大學
系所名稱:科技管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:105
中文關鍵詞:信任關係承諾供應鏈管理組織耦合度
外文關鍵詞:TrustRelationship CommitmentSupply Chain Management (SCM)Organization Coupling
相關次數:
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供應鏈企業間的合作,為的就是縮短面對市場的反應時間,供應鏈組織間需要維持相當高的運作彈性以及密切的合作,才能使整條供應鏈上中下游運作順暢,當中包括物流配送、市場資訊傳遞、產品規劃與開發等,所以各成員間需建立良好的協調機制,方能有效的提升供應鏈的競爭力。
本研究從影響組織間互動的兩個重要因素為信任與關係承諾,探討影響供應鏈組織間互動的因素。並以經濟部所推動的的資訊電子業B計畫供應鏈管理的大廠,做為本文研究對象,以問卷方式,並輔以廠商的訪談瞭解推行供應鏈的詳細歷程與經驗分享。
研究結果發現,供應鏈組織間的信任對關係承諾有顯著的影響,以及信任對供應鏈資訊面組織耦合度有顯著的影響,還有組織間長期的承諾有助於組織間規劃與控制的作業。另外也發現現今資訊電子產業競爭激烈,產品生命週期短,製造商與供應商間為符合其利益最大原則,不易做長期的承諾以保持其合作夥伴的彈性。
The cooperation of all supply chain members has become a crucial issue in ensuring the success of supply chain management. The streamline of the inter-organizational operations such as material flow/distribution, information flow/exchange, and product planning/development are required to facilitate the efficient operation of supply chain. To further sustain the competitive edge (e.g., time-to-market) of a supply chain, the cooperation mechanism has become an emerging research issue in current supply chain management.
This study looks into a cause model of the cooperation of supply chain members. The impact of trust and relationship commitment on supply chain management is then examined. The data from thirteen companies participating in Plan B of Supply Chain Management in Information Industry were collected and empirically tested. The results show that the “trust” is significantly correlated to the information infrastructure dimension of supply chain management. The member’s “long-term” commitment also affects the planning and control operation of supply chain management. However, not many compares like to make a long-term commitment for each other in today’s fierce market competition.
目 錄 IV
圖目錄 VI
表目錄 VII
第1章 緒論 1
1.1研究動機與目的 1
1.2論文組織架構 3
第2章 文獻探討 5
2.1供應鏈 8
2.2.夥伴關係(PARTNERSHIP) 10
2.3信任(TRUST) 12
2.4關係承諾(RELATIONSHIP COMMITMENT) 14
2.5供應鏈管理(SUPPLY CHAIN MANAGEMENT)的定義 16
2.5.1耦合度(Coupling) 24
2.6影響供應鏈管理的資訊科技發展 28
2.6.1電子資料交換(Electric Data Interchange,EDI) 28
2.6.2延伸標記語言(eXtensible Markup Language,XML) 31
2.6.3 XML與EDI比較 33
2.7 綜合整理 35
第3章 研究架構與方法 37
3.1研究架構 37
3.2研究假說 38
3.2.1信任與關係承諾 38
3.2.2信任與組織耦合度 38
3.2.3 關係承諾與組織耦合度 39
3.3 問卷設計 41
3.4 研究對象選擇與問卷寄發 43
3.4.1 研究對象選擇 43
3.4.2 問卷寄發與回收 43
3.5 資料分析方法 44
3.5.1樣本資料分析 44
第4章 資料分析與討論 45
4.1基本資料分析 45
4.1.1信任、關係承諾與組織耦合度問項資料分析 52
4.2信任、關係承諾與組織耦合度的關係 56
4.3信任與關係承諾的關係 57
4.3.1小結 59
4.4信任與組織耦合度的關係 59
4.4.1信任與「資訊面組織耦合度」 60
4.4.2信任與「作業面組織耦合度」 62
4.4.3信任與「管理面組織耦合度」 63
4.4.4小結 66
4.5關係承諾與組織耦合度的關係 66
4.5.1關係承諾與「資訊面組織耦合度」 67
4.5.2關係承諾與「作業面組織耦合度」 69
4.5.3關係承諾與「管理面組織耦合度」 71
4.5.4小結 73
第5章 結論與建議 75
5.1研究發現與結論 75
5.1.1信任與關係承諾之關係 75
5.1.2信任與組織耦合度之關係 76
5.1.3關係承諾與組織耦合度之關係 77
5.2建議與後續研究 78
5.2.1對產業界之參考性建議 78
5.2.2研究限制與後續研究建議 79
參考文獻 81
附錄一 問卷 86
附錄二 個案訪談記錄 94
中文部分
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英文部分
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