臺灣博碩士論文加值系統

工作滿意度一直是最熱門的研究主題，自從1935年Hoppock提出工作滿意度理論以來，有關工作滿意度的研究就不曾間斷過。本文擬從不同的角度─人際信任與社會資本來切入，對工作滿意度進行研究。主要希望瞭解在職場上的個人藉由人際信任與透過社會資本，能否影響工作滿意度，以及社會資本對於人際信任與工作滿意度是否具有中介效果。
首先以海運業為母體進行實證研究，總計發放300份問卷，蒐集有效問卷為97份。其次使用SPSS 8.0套裝軟體來分析各變數之間的關係。
經研究結果可得以下結論：
1.員工與同事間之人際信任確實對個人的工作滿意度有正向影響關係。
2.人際信任對於個人社會資本的多寡具有顯著的正向影響。
3.個人社會資本與工作滿意度呈現顯著正向影響關係。
4.社會資本對於人際信任與工作滿意度確實具有中介效果。

目錄
謝 辭 1
表目錄 4
圖目錄 6
摘要 7
ABSTRACT 8
第一章 緒論 9
第一節 問題說明 9
第二節 研究架構 12
第三節 研究變項之操作性定義 14
第二章 文獻探討 16
第一節 信任之定義與模型 16
第二節 社會資本之相關理論與研究 24
第三節 工作滿意度之相關理論與研究 28
第四節 人際信任、社會資本與工作滿意度之關係 37
第三章 研究方法 42
第一節 研究假說 42
第二節 研究對象與資料收集 48
第三節 衡量工具 49
第四節 資料分析方法 53
第四章 實證結果與分析 56
第一節 人際信任與工作滿意度之關係 56
第二節 人際信任與社會資本關係之分析 61
第三節 社會資本與工作滿意度之關係 65
第四節 人際信任、社會資本與工作滿意度之因果關係分析 70
第五章 結論與建議 74
第一節 結論 74
第二節 建議 79
第三節 研究限制 80
參考文獻 81
附錄 93
樣本資料統計分析 100

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