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研究生:許堂修
論文名稱:貨櫃碼頭裝卸機具維修委外承包廠商評估準則之研究以基隆港為例
指導教授:余坤東余坤東引用關係
學位類別:碩士
校院名稱:國立海洋大學
系所名稱:航運管理學系碩士在職專班
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:96
中文關鍵詞:委外評估準則因素分析集群分析
外文關鍵詞:outsourcingevaluation criteriafactor analysiscluster analysis
相關次數:
  • 被引用被引用:11
  • 點閱點閱:657
  • 評分評分:
  • 下載下載:94
  • 收藏至我的研究室書目清單書目收藏:6
委外的推動除活化人力資源與改善財政負擔外,重要是善用外部資源及專業知識的參與,以提昇競爭力。本研究歸納40個遴選維修委外廠商評估準則進行問卷調查,經分析發現,在40個遴選項目中,「管理層級(團隊)的素質」、「施工期限時效(維修時間長短)」、「依現場需要時間配合的準確性」是選擇維修廠商最重要的前三個準則,以及研究結果為:
一、貨櫃碼頭裝卸機具維修委外廠商的評估重要準則,可歸納為「顧客滿意構面」、「財務營收構面」、「學習成長構面」與「內部流程構面」四大構面
二、貨櫃碼頭裝卸機具維修委外廠商的評估重要準則的受訪集群,可分為「策略控制群」、「顧客回應群」與「競爭導向群」三群體
三、在貨櫃碼頭裝卸機具維修委外廠商的評估重要準則的模式中,準則構面的認知因產業與個人特性而略為差異
四、維修委外廠商評估模式
Y = 0.2505 * F1 + 0.2470 * F2 + 0.2514 * F3 + 0.2511 * F4
關鍵字 委外、評估準則、因素分析、集群分析
We conclude 40 outsourcing evaluation items, and investigate these items for coordinating their weight by our designed questionnaires. After repeatedly analysis, we find that the top three important principles, which will effect organizations to chose their outsourcing partners:「Timber of management team」、「Maintain procedures always on schedule」、「Accuracy for maintaining workshop to match up the former work field schedule」.
We provide four major conclusions as following :
A)Generalize four evaluation principles of selecting outsourcing partners in container transportation center, they are :「Customer satisfaction」、「Profitability」、「Group Learning」、「Inner procedure」.
B)We clustered the respondents into three groups according to their weighting for different evaluation items. These three groups are 「Strategic controlled group」、「Customers quick response group」、「competition oriented group 」.
C)When trying to establish a model of evaluation principles of outsourcing partners, we find that all variables will be changed (more or less) by different industries or individual outsourcing workshop.
D)A formulation of evaluating outsourcing partners is established following:
Y=0.2505 * F1 + 0.2470 * F2 + 0.2514 * F3 + 0.2511 * F4
Keywords
Outsourcing, evaluation criteria, Factor Analysis, Cluster Analysis,
誌謝..................................Ⅰ
中文摘要................................Ⅱ
英文摘要................................Ⅲ
目錄..................................Ⅳ
圖表目錄................................Ⅵ
第壹章 緒  論.............................1
第一節 研究背景.............................1
第二節 研究動機.............................5
第三節 研究目的.............................7
第四節 論文結構與研究步驟........................8
第貳章 文獻探討............................10
第一節 委外的理論基礎.........................10
第二節 委外的意涵...........................16
第三節 委外的動機目的.........................21
第四節 委外的過程...........................24
第五節 委外廠商的評估.........................26
第六節 委外廠商評估準則的選擇.....................30
第參章 研究設計與方法.........................37
第一節 研究流程............................37
第二節 研究對象............................38
第三節 問卷設計............................38
第四節 資料分析方法..........................40
第肆章 實證結果與分析.........................46
第一節 基本資料分析..........................46
第二節 評估準則之簡化.........................55
第三節 集群分析............................62
第四節 變異數分析(ANOVA)......................65
第五節 評估準則模式之建立.......................70
第伍章 結論與建議...........................76
第一節 研究結論............................76
第二節 建議..............................78
第三節 研究限制............................80
第四節 未來研究方向..........................80
參考文獻................................82
附錄..................................90
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