臺灣博碩士論文加值系統

近年來，企業經理人日益強調公司知識管理對於組織運作的重要性，而組織的社會資本也被認為是知識管理推動的過程中催化作用的角色。然而，社會資本對於知識管理的影響仍有待更進一步的研究。因此，本研究之目的在於探討組織社會資本及組織運作模式對於知識創造、智慧資本及知識管理績效三者的影響。
本研究進行專家訪談並透過問卷調查收集資料，共回收134份有效問卷，進行進一步的統計分析，包括：因素分析、多元迴歸分析、典型相關分析，以及結構方程模型。研究結果如下：(1) 高度授權及高度社會資本的公司傾向更頻繁的知識創造活動及累積較多的智慧資本；(2) 組織智慧資本的程度會影響知識管理之績效；(3) 社會資本及組織授權對於知識創造與智慧資本間的關係具有顯著的干擾效果。

Recently, more and more chief executives have suggested that knowledge management is a “must do” item in their firms. These executives also argued that to implement knowledge management effectively, the social capital will play a catalyst. However, how social capital influence knowledge management is subject to further studies. The purpose of this study is to investigate the impacts of social capital and organizational operation mode on knowledge creation, intellectual capital and knowledge management effectiveness.
This study adopted expert interview and questionnaire survey to obtain data. One hundred and thirty four valid questionnaires are used for statistical analysis, including factor analysis, t-test, multiple regression analysis, canonical correlation analysis, and structural equation model. The study concluded the following results: (1) firms operate under higher levels of delegation authority and social capital tend to exercise more knowledge-creating activities and intellectual capital; (2) the levels of intellectual capital tend to significantly impact on KM effectiveness; (3) there are significant moderating effects of social capital and delegation authority on the relationships between knowledge-creating activities and intellectual capital.

CHAPTER 1 INTRODUCTION1
1-1 RESEARCH BACKGROUND AND RESEARCH MOTIVATION1
1-2RESEARCH OBJECTIVES5
1-3RESEARCH PROCEDURE6
1-4THE STRUCTURE OF THIS STUDY8
CHAPTER 2 LITERATURE REVIEW11
2-1 DEFINITION OF RESEARCH VARIABLES11
2-1-1 Knowledge-Creating Activities11
2-1-2 Intellectual Capital15
2-1-3 Social Capital19
2-1-4 Organizational Operation Mode21
2-1-5 Knowledge Management Effectiveness21
2-2 INTERRELATIONSHIPS AMONG RESEARCH CONSTRUCTS22
2-2-1 Interrelationships between Social Capital, Organizational Operation Mode and Knowledge-Creating Activities22
2-2-2 Interrelationships between Human Capital, Customer Capital and Structural Capital22
2-2-3 Impacts of Knowledge-Creating Activities on Intellectual Capital23
2-2-4 Impacts of Intellectual Capital on KM Effectiveness24
2-2-5 Moderating Effects of Delegation Authority25
2-2-6 Moderating Effects of Social Capital25
CHAPTER 3 RESEARCH DESIGN AND METHODOLOGY27
3-1 THE CONCEPTUAL MODEL27
3-2 CONSTRUCT MEASUREMENT28
3-2-1 Knowledge-Creating Activities28
3-2-2 Social Capital of the Firm29
3-2-3 Organizational Operation Mode30
3-2-4 Organizational Intellectual Capital31
3-2-5 Knowledge Management Effectiveness33
3-2-6 The Information of Firms and Respondents34
3-3 HYPOTHESES TO BE TESTED35
3-4 QUESTIONNAIRE DESIGN36
3-5 SAMPLING PLAN36
3-6 DATA ANALYSIS PROCEDURES37
3-6-1 Descriptive Statistic Analysis37
3-6-2 Purification and Reliability of the Measurement Variables37
3-6-3 Interrelationships Between Research Variables38
CHAPTER 4 DESCRIPTIVE ANALYSIS AND RELIABILITY TESTS39
4-1 INTRODUCTION39
4-2 DESCRIPTIVE ANALYSIS39
4-2-1 Response Rates39
4-2-2 Characteristics of Sample Firms and Respondents40
4-2-3 Measurement Results for Relevant Research Variables43
4-3 RELIABILITY TESTS46
4-3-1 Knowledge-Creating Activities46
4-3-2 Social Capital50
4-3-3 Delegation of Authority51
4-3-4 Intellectual Capital52
4-3-5 Knowledge Management Effectiveness57
CHAPTER 5 RESEARCH ANALYSIS AND RESULTS59
5-1 INTERRELATIONSHIPS AMONG RESEARCH CONSTRUCTS59
5-1-1 Interrelationships among Social Capital, Delegation Authority, and
Knowledge-Creating Activities59
5-1-2 Interrelationships among Structural Capital, Human Capital, and
Customer Capital61
5-1-3 Interrelationships among Social Capital, Knowledge-Creating Activities,
Delegation Authority, and Intellectual Capital63
5-2 STRUCTURAL EQUATION MODEL70
5-3 MODERATING EFFECTS OF DELEGATION AUTHORITY AND SOCIAL CAPITAL ON THE
RELATIONSHIPS BETWEEN KNOWLEDGE-CREATING ACTIVITIES AND INTELLECTUAL
CAPITAL75
5-4 COMPARISONS OF RESEARCH FACTORS BETWEEN FIRMS WITH DIFFERENT LEVELS OF
SOCIAL CAPITAL AND DELEGATION AUTHORITY79
CHAPTER 6 RESEARCH CONCLUSION AND SUGGESTIONS83
6-1 RESEARCH CONCLUSIONS83
6-2 RESEARCH SUGGESTIONS86
REFERENCE87
APPENDIX I: SURVEY QUESTIONNAIRE93

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