臺灣博碩士論文加值系統

專案推移理論 (Theory of Project Advancement, TOPA)係本研究群歷經多年所發展出的一套整合性決策理論，從上層策略擬定到下層任務執行，都有良好的決策分析程序與任務執行機制。鑒於管理思潮的演進以及品質意識的覺醒，民眾希望政府部門提供全面性與高品質之服務。政府部門所具有的各項行政管理程序與非營利特性，均與一般民間企業組織有所不同。因此，政府部門在推行全面品質管理(Total Quality Management, TQM)時，必須更審慎地檢視本身所擁有的特性及其應用時所可能產生的限制因素。因此，本研究重點即藉由全面品質管理的個案分析（以某軍醫院行政部門為例），以闡述如何應用專案推移理論於實際問題分析。

The theory of project advancement (TOPA) is a series of integrated decision-making theories developed by our research team after persistent hard working for many years. The theory includes perfect decision analysis procedures and implementation mechanism for strategic planning from the top to implementation at the bottom. As management philosophies evolve and quality awareness increases, the general public request government agencies provide comprehensive high-quality services. The administrative management procedures and the non-profit characteristic differentiate government agencies from general privately-owned enterprises and organizations. Therefore, when implementing total quality management, government agencies should be cautious about their unique characteristics and constraints. This research uses the administrative function of a military hospital as an example in the case study of total quality management to illustrate how to apply the theory of project advancement to practical problem solving.

目 錄
中文摘要 Ⅰ
英文摘要 Ⅱ
目錄 Ⅲ
圖目錄 Ⅴ
表目錄 Ⅶ
第一章 緒論 1
1.1 前言 1
1.2 研究動機與目的 2
1.3 研究範圍與限制 3
1.4 研究方法 4
1.5 論文架構與內容 4
第二章 文獻探討 6
2.1 全面品質管理 6
2.2 相關決策理論簡介 8
2.2.1 從策略到任務 8
2.2.2 以前提為基礎之規劃 9
2.2.3 平衡計分卡 11
2.3 資源基礎理論 12
2.4 專案管理 13
第三章 專案推移理論 16
3.1 名詞界定 16
3.2 TOPA之分析程序 20
第四章 TOPA應用於TQM之個案分析 39
4.1 問題概述 39
4.2 TOPA應用於TQM之個案分析 39
第五章 討論與貢獻 72
5.1 結論 72
5.2 貢獻 74
5.3 未來研究方向 75
參考文獻 76

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