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研究生:張清雲
研究生(外文):Chang Ching-YUN
論文名稱:以科技框架理論模式探討企業應用產品資料管理系統之研究
論文名稱(外文):A study of applying Technological Frame Theory to the implement of a Product Data Management System.
指導教授:郭峰淵郭峰淵引用關係
指導教授(外文):Kuo Feng-Yuan
學位類別:碩士
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2003
畢業學年度:91
語文別:中文
論文頁數:81
中文關鍵詞:資訊科技資訊科技科技框架理論科技
外文關鍵詞:information technologyTheory of Technological Frame
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中文摘要:資訊科技愈來愈受到企業組織的青睞與肯定。利用其功能提升企業與個人的市場競爭力是世界之潮流與趨勢。Orlikowski及Gash等學者於1994年提出科技框架理論(Technological Frame Theory),指出組織、群體與科技互動過程中,組織、群體在其脈絡下對資訊科技賦予某種程度的假設與期望,這些假設與期望將進而影響組織之行為。因此,了解組織以科技框架探討資訊科技在組織中的應用與發展之研究上更形重要。
本研究以科技框架理論(Orlikowski & Gash, 1994)為架構,並加強領域內容類別,透過個案研究,藉以深入了解企業導入及實施PDM (Product Data Management)過程中所產生之群體或個人互相影響之行為。本文以詮釋性個案研究法進行資料分析工作,研究發現個案中,使用者認為PDM之應用在以下構面呈現正面效應:1、降低新產品開發時間;2、增加產品設計生產力;3、增加產品設計及製造的正確性;4、工作團隊技術的精進與提昇;5、資料完整性與安全性;6、航太標準資料建置。
祈望此研究能為企業組織提供資訊管理上之參考。使組織能更了解科技框架對公司的競爭體質的重要性,更進一步的作為應用實施其它管理知識之科技系統的基石。這亦是本研究提出的主要目的。
關鍵字:科技框架理論,資訊科技,個案研究
英文摘要:Information Technology (IT) as a competition advantage of the organization or individual has been widely welcome in the market. Orlikowski & Gash (1994) proposed the Theory of Technological Frame revealed that the organizational context affected the assumption and expectation of the technology. Furthermore, these assumption and expectation impacted the organization behavior. Thus, study the technological frame becomes a critical issue in understanding the IT development of the organization.
We adopt the Theory of Technological Frame (Orlikowski & Gash, 1994) and make some reinforcement in the domain and category as the research model. This base guided us in understanding both the groups’ and individual’s behaviors of introduction and implementation of a groupware (Product Data Management, PDM) in the case study. In the data analyzing process, we employed the hermeneutic method to interpret and organize our finding. The research results indicated that the users hold positive perspective of PDM effectives in the following constructs:1. Reducing development time of new product; 2. Increasing the productivity of product design ;3. Increasing the accuracy of manufacturing and product design;4. Increasing and promoting the skill of working team;5. Assuring the data integrality and security;6. Building the data standard of aerospace.
We believe that the consequence of research is useful for managers to understand the technological frame is important for enterprise’s competitive capacity. Furthermore, understanding how to diagnosis, explanation and anticipation around information technology such change processes in organization.
Keyword: information technology, Theory of Technological Frame
目 錄
第一章:導論………………………………………………………… 1
第一節:研究背景與動機…………………………………………… 2
第二節:研究目的 …………………………………………………… 3
第三節:研究流程…………………………………………….……… 4
第四節:研究範圍與限制………………………………………….… 5
第五節:論文架構…………………………………………………… 6
第二章:文獻探討………………………………………………….. 8
第一節:框架(Frame)的概念………………………………………… 8
2.1.1框架(Frame)的意義 …………………………………… 8
2.1.2框架(Frame)的分享功能………………………………… 10
2.1.3科技框架(Technological Frame)的意義…………….. 12
2.1.4科技框架的非一致性(incongruence)………………… 13
2.1.5科技框架的領域及探討的說明………………………… 13
第二節:PDM (Product Data Management)產品資料管理………… 14
2.2.1 PDM的意義……………………………………..……… 14
2.2.2 PDM的功能……………………………….………..…… 14
2.2.3 PDM的文件管理效益……………………………………. 15
2.2.4 PDM的零件管理效益…………………………..……… 16
2.2.5 PDM的製造管理效益………………………………..… 17
第三節:科技(Technology)、資訊科技(Information Technology)、科技管理(Management of Technology)…. 19
2.3.1科技(Technology)……………………………..……… 19
2.3.2資訊科技(Information Technology)……….………… 21
2.3.3科技管理(Management of Technology )….…………… 22
2.3.4科技與組織的關係…………………………..……..… 25
2.3.5 小結 …………………………………………………… 26
第三章:研究方法………………………………….……………… 27
第一節:研究方法的選擇…………………………………………… 27
第二節:個案研究…………………………………………………… 27
第三節:資料搜集、整理與分析…………………………………… 28
第四節:科技框架的分析…………………………………………… 29
第四章:個案分析…………………………….……………………. 31
第一節:產業背景………………………………………………….. 31
第二節:個案公司背景…………………………………………….. 32
4.2.1 A公司簡介………………………………………………. 32
4.2.2現行組織架構……………………………………………. 33
4.2.3經營理念、研究開發與品質管理………………………. 35
4.2.4 PDM 導入法……………………………………………... 35
4.2.5汽、機車模治具、板金零件及汽車車門製造…………. 41
4.2.6已資訊化系統…………………………………………… 42
4.2.7未來營運規劃…………………………………………… 45
第三節:個案分析…………………………………………………. 46
4.3.1科技框架的類別與元素………………………………… 46
4.3.2 資訊技術人員對產品資料管理的科技框架 47
科技本質(The nature of technology)……………… 47
科技策略(Technology strategy)………………….. 48
使用中科技(Technology in use)…………………… 48
4.3.3使用者對產品資料管理的科技框架…………………… 50
科技本質(The nature of technology)………………. 50
科技策略(Technology strategy)……………………. 51
使用中科技(Technology in use)……………………. 52
4.3.4科技框架一致性(congruence) 的分析…………….. 62
第五章:結論……………………..……………………….………… 65
參考文獻…………………………………….……………………….. 68
參考文獻:一、中文部分:
1.梁定澎,(2000) 電子商務:理論與實務,初版,台北:華泰。
2.鐘馨原,(2000) 產品資料管理系統之設計變更作業研究,國立中山大學機械研究所碩士論文。
3.黃瑜峰,(2001) 科技框架理論於知識管理應用之探討,國立中山大學資訊管理究所碩士論文。
4.顧淑馨譯,( 2001) 資訊革命了什麼,(The social life of information),初版,台北:先覺。
5.尚榮安 譯,Robert K. Yin (2001). 個案研究法 (Case Study Research: Design and Methods). 初版,台北:弘智文化
6.曾智義,(2002) CEO與CIO關係過程發展:以變革促成者模式探討,國立中山大學資訊管理究所碩士在職專班論文。
7.呂樹明,(2002) 以科技框架探討中鋼公司電子商務系統之發展,國立中山大學資訊管理究所碩士在職專班論文。
8.黃淑秋,( 2002) 資訊系統委外過程參與成員認知差異之研究 ─ 以科技框架分析,國立中山大學資訊管理究所碩士在職專班論文。
9.模具產業背景分析與需求,產業界與學術界合作專案。國立高雄第一科技大學機械系網站(2003)
10.本研究之個案研究A公司的PDM系統導入之訓練指導資料。




二、英文部分:
1.Ansoff, I. & McDonnell, E. Implanting Strategic Management, 2nd edn (Englewood Cliffs, NJ, Prentice Hall, 1990).
2.Aladwani, Am. (2002) European journal of information systems: The development of two tools for measuring the easiness and usefulness of transactional Web sites. (Pp. 223-224)
3.Annabi, H., & Murillo. M. C. (2002) Customer knowledge management.
(Pp. 875-884).
4.Austin, D. M., & Selber, K. (1997) Mary Parker Follett: epilogue to or return of a social work management pioneer? (Pp. 1-15).
5.Blosch, M., & Preece, D (2000) Technology Analysis & Strategic Management, Vol. 12, No. 1, 2000, Framing Work through a socio-technical ensemble: The case of Butler co. (Pp.91-102).
6.Bower, D. J. & Young, A. (1995) Technology Analysis & Strategic Management, Vol. 7, No. 4, Influences on Technology Strategy in the UK Oil-and Gas-related Industry Network. (Pp.407-416).
7.Brockhoff, K. (1996) Technology Analysis & Strategic Management, Vol. 8, No. 2, Technology Management in the company of the future. (Pp175-189).
8.Cameron, K. S. & Barnett, C. K. (2000) Organizational quality as a cultural variable: an empirical investigation of quality culture, processes, and outcomes. (Pp. 286-292)
9.Charniak, E. (1997) a framed painting: The representation of a common sense knowledge fragment. (Pp. 355-394)
10.Clarke, K. & Ford, D. & Saren, M. & Thomas, R. (1995) Technology Analysis & Strategic Management, Vol. 7, No. 2, 1995: Technology Strategy in UK Firms. (Pp.169-190)
11.Dean, J. W., Jr., & Bowen, D. E. (2000) Management theory and total quality: Improving research and practice through theory development. (Pp. 14-15)
12.Drejer, A. (1996) Technology Analysis & Strategic Management, Vol. 8, No. 1, Frameworks for the Management of Technology: Towards a Contingent Approach. (Pp9-20).
13.Ehrnberg, E. & Sjoberg, N. (1995) Technology Analysis & Strategic Management, Vol. 7, No. 1, 1995: Technological Discontinuities, Competition and Firm Performance. (Pp. 93-107).
14.Friedman, A. L. (1999) Technology Analysis & Strategic Management, Vol.11, No.3, 1999:Rhythm and the Evolution of Information Technology.
15.Hond, F. D. & Groenewegen, P. (1996) Technology Analysis & Strategic Management, Vol. 8, No. 1, Environmental Technology Foresight: New Horizons for Technology Management. (Pp33-46)
16.Kuhn, J. S. (1996) Essays on aesthetics and organization. The Misfit between organization Theory and Processional Art: A comment on White and Strati. (Pp.219-224).
17.Genus, A. & Dickson, A. (1995) Technology Analysis & Strategic Management, Vol. 7, No. 3, 1995 Editorial: Flexibility, Technology and Organizational Capabilities: An Introduction. (Pp 283-285)
18.Green, K. & Jones, O. & Coombs, R. (1996) Technology Analysis & Strategic Management, Vol. 8, No. 1, Editorial: Critical Perspectives on Technology Management: An Introduction. (Pp.3-7).
19.Jarnehammar, A., & Jacobsson, S. A. S. (1998) Technology Analysis & Strategic Management, Vol. 12, No. 1, 1998, Some aspects of an analytical framework for studying the diffusion of organizational innovations. (Pp. 3-21).
20.Kochan, T. A., & Rubinstein. S. (2000) Human resource policies and quality: from quality circles to organizational transformation. (Pp. 390-395).
21.Millar, J. & Demaid, A. & Quintas, P. (1997) Technology Analysis & Strategic Management, Vol. 9, No. 4, 1997,Trans-organizational Innovation: A Framework for Research. (Pp.399-418)
22.Orlikowski, W. J., & Baroudi, J. J. (1991) The institute of Management Sciences, Information Systems Research 2:1, studying information technology in organizations: Research approaches and assumptions. (Pp.1-28)
23.Orlikowski, W. J., & Gash, D. C. (1994) ACM Transactions on Information Systems, Vol.12, No.2, April 1994,Technological Frames: Making Sense of Information Technology in organization. (Pp.174-207)
24.Orlikowski, W. J., & Robey, D. (1991) The institute of Management Sciences, Information Systems Research 2:2, Information Technology and the Structuring of Organizations. (Pp.143-169)
25.Pierce, J. L. & Dunham, R. B. (1990) Managing. (Pp.5)
26.Poole, M. S., &. Van de Ven, A. H., & Dooley, K., & Holmes, M. E. (2000). Organizational change and innovation processes: Theory and methods for research. (Pp. 82-88).
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28.Tjaden, G. S. (1996) Technology Analysis & Strategic Management, Vol. 8, No. 3, 1996, Measuring the Information A Business. (Pp.233-246).
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