中文部份
1. 王士元,「品質機能展開應用之探討─以北區A連鎖便利商店之服務品質為例」,碩士論文,國立台灣科技大學,台北市(1998)。2. 白滌清,「由利害關係人之觀點探討ISO 14001的推行模式─利用品質機能展開法」,國科會,台北市(2000)。
3. 阮東臨,「應用品質機能展開於殘障輔行具設計資訊系統結構之研究」,碩士論文,國立成功大學,台南市(1995)。4. 呂淑鈴,「品質機能展開(QFD)運用在營建產業之研究」,碩士論文,國立台灣科技大學,台北市(1998)。5. 李增興,「企業管理教育中服務品質之研究-利用品質機能展開法」,碩士論文,淡江大學,台北市(1998)。6. 赤尾洋二,品質展開法-品質表之作成與演習,聯經出版事業,台北市(1992)。
7. 林能中,商品檢驗局30回顧與展望,第3頁,經濟部標準檢驗局,台北市(2000)。
8. 林俊光,經濟部標準檢驗局基隆分局簡介,第1頁,經濟部標準檢驗局基隆分局,基隆市(2000)。
9. 林文燦,「以品質機能展開為基礎的設計管理機能診斷系統」,碩士論文,國立交通大學,新竹市(1992)。10.翁崇雄,「評量服務品質與服務價值之研究-以銀行業為實證對象」,博士論文,國立台灣大學,頁10-12,台北市(1993)。11.黃順家,「零售業自動化中電腦輔助品質機能展開之研發」,碩士論文,國立清華大學,新竹市(1994)。12.黃俊英、林震岩,SAS精析與實例,華泰書局,台北市(1997)。
13.黃淑芬,「品質機能展開應用於台灣地區海上客運服務品質之研究」,碩士論文,國立台灣海洋大學,基隆市(2003)。14.陳耀茂譯,赤尾洋二著,品質展開法(2),聯經出版社,台北市(1994)。
15.童尚仁,「預拌混凝土業應用ISO 9000 系列品質機能展開之模糊效益研究」,碩士論文,中華工學院,新竹市(1997)。16.游智翔,「以品質機能展開建立出院準備服務之後續照護系統」,碩士論文,雲林科技大學,雲林縣(2001)。17.張志強、鄭凱文、劉武、鄭瑜君,「品質機能展開活用的台灣現況」,
標準化之品質管理,第47期,頁37(1994)。
18.楊錦洲,「服務業的品質保證」,品質保證月刊,第7期,頁16-26(1993)。
19.楊國樞、文崇一、吳聰賢、李亦園,社會及行為科學研究法,東華書局,台北市(1992)。
20.葛樹人,心理測驗學,第三版,桂冠,台北市(1996)。
21.黎正中、許聰鑫,「QFD品質屋的量化工作的討論」,品質學報,第3卷,第1期,頁65-79(1996)。22.劉建忠,「以品質機能展開法設計醫院之整體服務品質」,碩士論文,國立中興大學,台北市(1996)。
23.蔡佩娟,「以品質機能展開法探討台北捷運系統之服務品質」,碩士論文,國立台北科技大學,台北市(1999)。
24.戴永久,品質管理,三民書局,台北市(1987)。
25.顧志遠,服務業系統設計與作業管理,華泰文化事業股份有限公司,台北市(1998)。
英文部份
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