(3.236.6.6) 您好!臺灣時間:2021/04/22 19:34
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

我願授權國圖
: 
twitterline
研究生:林中村
研究生(外文):Lin, Chung-Tsun
論文名稱:以六標準差的手法構建110報案快速回應系統
論文名稱(外文):Constructing a 110 Quick Response System with the Six Sigma
指導教授:陳坤盛陳坤盛引用關係洪永祥洪永祥引用關係
指導教授(外文):K. S. ChenY. H. Hong
學位類別:碩士
校院名稱:國立勤益技術學院
系所名稱:工業工程與管理系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:24
中文關鍵詞:六標準差DMAIC指標110報案快速回應系統
外文關鍵詞:Six-SigmaDMAICIndex110 Quick Response System
相關次數:
  • 被引用被引用:12
  • 點閱點閱:260
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:76
  • 收藏至我的研究室書目清單書目收藏:4
根據許多民調顯示,覺得台灣治安非常差和不太好的比率居高不下,由於犯案的技術和手法隨著科技的進步逐漸更新,而犯案的比率也隨著世風日下而逐年增多。在此情況下,警政系統窮於應付,警政人員則疲於奔命,相對應的民眾則感覺治安欠佳而對警察服務感到不滿意。然不管如何,民眾遇到歹徒迫害時還是會透過110報案,心急如焚的民眾通常希望警察到達的時間愈快愈好。事實上,從報案到警力到達案發現場的時間(回應時間)若太長,不但會造成民眾對警察不滿意,更可能錯失當場逮捕歹徒和儘速破案的好時機。事後,不管是組成專案小組或採取任何逮捕策略都會造成社會資源的浪費,且若歹徒又再犯案將造成更嚴重的損失,因此縮短110報案回應時間除了可以增加民眾滿意度之外,更重要的是可提高破案率或是縮短破案時間。因此本論文將根據Michael (2002)的觀念採用六標準差的DMAIC改善流程,首先定義所面臨的問題與關鍵績效指標,接著量測實況績效並分析造成問題的原因,以提出相關的改善對策,最後確認對策有效性後,建立控制機制以維持改善後的精確度與穩定度。藉由上述方法使得110報案處理系統,可以縮短報案回應時間、提高破案率、縮短破案時間達到快速破案及減少民眾和社會的損失,進而增加民眾滿意度。
According to the polls, the percentage of people feeling that Taiwan’s public order is very bad and not very good remains high. The techniques and means used in a crime are renewing with the advances in technology and the crime rate is climbing each year. Our police system tries its best to deal with all the problems and police officers are exhausted with the increasing crimes. Nevertheless, corresponding citizens still feel the public order is bad and are not satisfied with the police work. When a citizen’s life is under threats, he or she usually dials 110 to seek help and hopes that the police can come as soon as possible. In fact, when the time interval between reporting of a case and the arrival of the police force is too long, people will not be satisfied with the police and the police will also lose the best chance of arresting the bad guy on spot and having the case cleared. Any subsequent arresting strategies by the task force will inevitably result in the waste of social resources and if the bad guy commits another crime, the damages can be huge. Therefore, shortening the 110 response time will increase people’s satisfaction and will also enhance the possibility of solving a case or shortening the time needed to clear a case. To solve the above-mentioned problems, this thesis will be based on Michael’s (2002) concept and adopt the DMAIC of the six sigma to improve the flow. It first defines the problems and key criteria for accomplishment. Then, it evaluates the actual accomplishment and analyzes the cause for each problem in order to provide with the needed strategies for improvement. Finally, it confirms the effectiveness of each strategy and establishes a control mechanism to main the accuracy and stability after improvement. Through the foregoing methods, a 110 case reporting and management system is obtained, which can shorten the response time, enhance the case-solving rate, shorten the time needed to clear a case and minimize people’s loss and social damages and eventually increase people’s satisfaction toward the police.
中文摘要 -------------------------------------------------- i
英文摘要 ------------------------------------------------- ii
誌謝 --------------------------------------------------- iii
目錄 ---------------------------------------------------- iv
表目錄 --------------------------------------------------- v
圖目錄 --------------------------------------------------- v
一、 前言-------------------------------------------------- 1
1.1 研究背景 1
1.2 研究動機 1
1.3 研究方法與目的 1
1.4 研究架構 3
二、 定義與衡量-------------------------------------------- 4
2.1 定議-------------------------------------------------- 4
2.1.1 衡量------------------------------------------------ 5
三、 分析-------------------------------------------------- 9
四、 改善------------------------------------------------- 18
五、 控制------------------------------------------------- 22
六、 結論------------------------------------------------- 23
參考文獻 ------------------------------------------------ 24
1. Arie Reichel, Oded Lowengart and Ady Milman, (2000), Rural tourism in Israel: service quality and orientation, Tourism Management, 21, 451-459.
2. Chen, J. P., Chen, C. K., and Chen, K. S., (2001) “The Integrated Evaluation Model for Administration Quality based on Service Time,” Managing Service Quality, 11(5), 342-349. NSC-89-2213-E-167-013
3. Chen, K. S., Chen, H. T. and Tong, L. I.. (2002) “Performance Assessment of Processing and Delivery Times for Very Large Scale Integration Using Process Capability Indices,” International Journal of Advance Manufacturing Technology, 20, 526-531.
4. Chen, K. S., Sung, Wen-Pei and Tsai, Yu-In, (2002) “The Evaluation for the Performance of Supplier”, International Journal of Agile Manufacturing, Vol. 5, No. 1,9-15.
5. Chonghun Ham and Young-Hak Lee, (2002), Intelligent Integrated Plant Operation System for Six Sigma, Annual Reviews in Control 26, 27-43.
6. Frank, Quality Planning and Analysis, McGraw-Hill, New York (2001).
7. G.P. Syrcos, 2003, Die casting process optimization using Taguchi method, Journal of Materials Processing Technology 135, 68-74.
8. Huang, J. M. and Chen, K. S., (2004) “An algorithm of performance evaluation for mould development,” Production Planning and Control, 15(1), 55-62.
9. Kane, V. E., 1986, Process capability indices, Journal of Quality Technology, 18, 41-52.
10. Kevin Linderman, Roger G . Schroeder, Srilata Zaheer, Adrian S . Choo, 2003, Six Sigma: a goal-theoretic perspective, Journal of Operations Management 21, 193-203.
11. Liang, S. K., Hung, Y. H., and Chen, K. S., (2001) “Using The Signal-to-Noise Ratio to Evaluate The Teller Performance in The Banking System,” Advance and Applications in Statistics, 1(2), 133-148.
12. Michael, Lean Six Sigma, McGraw-Hill, New York (2002).
13. Montgomery,D.C., Introduction to statistical quality control, New York: John Wiley & Sons(1985)
14. Pearn, W. L., and Chen, K. S., (2002) “One-Sided Capability Indices Cpu and Cpl: Decision Making with Sample Information,” International Journal of Quality & Reliability Management, 19(3), 221-245.
15. Peter et al., The Six Sigma Way, McGraw-Hill, New York (2000).
16. Pyzdek, The Six Sigma Handbook, McGraw-Hill, New York (2001).
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
1. 陸宛蘋(1999)。非營利組織之定義與角色。社區發展季刊,85,30-35。
2. 陳淑菁(2000)。國立科學工藝博物館社會資源與行銷之結合--以「感性的科工」為主軸探討。科技博物,4(3),58-71。
3. 陳國寧(1992)。博物館專業與專業訓練。博物館學季刊,6(4),3-7。
4. 陳明照(1998)。非營利組織行銷之道。人力發展,51,33-42。
5. 陳光榮、陳文蓉(1999)。博物館行銷之分析探討。國立中央圖書館臺灣分館館刊,6(1),101-109。
6. 許美雲、方力行 (2003)。臺灣地區國立博物館之營運模式及困境--國立海洋生物博物館營運策略探討。科技博物,7(1),7-15。
7. 梁光余(2002a)。公立博物館的經營危機。社教雙月刊。108,62-63。
8. 張振明(1995)。藝術博物館組織型態研究。現代美術。61,36-47。
9. 郭義復(2000)。科學博物館的功能探討。科技博物,4(5),6-18。
10. 耿鳳英(2003)。質與量-台灣博物館特展現況的剖析。博物館學季刊,17(1),33-42。
11. 耿鳳英 (1998)。電腦媒體與博物館觀眾的互動。博物館學季刊,12(3),53-57。
12. 秦裕傑(1991)。博物館行銷。博物館學季刊。5(3),57-62。
13. 鄧為丞(1998)。大學推廣之策略性行銷規劃。成人教育,45,33-34。
14. 蔡順慈(2002)。故宮文物數位化與經濟的發展。博物館學季刊。16(3),63。
15. 賈建明(2000)。論博物館教育諸問題。博物館學季刊,14(3),67-83。漢寶德(1995)。博物館談片。台中:國立自然科學博物館。
 
系統版面圖檔 系統版面圖檔