跳到主要內容

臺灣博碩士論文加值系統

(44.200.82.149) 您好!臺灣時間:2023/06/10 00:03
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:侯月英
研究生(外文):Houe,Yueh.Ying
論文名稱:知覺績效評估公平性之衡量模式
論文名稱(外文):An Instrument for Measuring Perceived Equity of Performance Evaluation
指導教授:王怡舜王怡舜引用關係
學位類別:碩士
校院名稱:國立彰化師範大學
系所名稱:商業教育學系
學門:商業及管理學門
學類:財務金融學類
論文種類:學術論文
論文出版年:2004
畢業學年度:92
語文別:中文
論文頁數:106
中文關鍵詞:績效評估程序公平分配公平衡量模式
外文關鍵詞:Performance EvaluationProcedure EquityDistribution EquityMeasurement Model
相關次數:
  • 被引用被引用:4
  • 點閱點閱:680
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:2
摘 要
目前在管理研究文獻中,對於知覺績效評估公平性的衡量模式甚少探討,本研究的主要目的是建構一個有效衡量知覺績效評估公平性的衡量工具。本研究首先探討了績效評估公平性的概念性定義,並參酌了「績效評估」、「多元回饋評估制度」、「程序公平」以及「分配公平」等領域的相關文獻,歸納出初步的績效評估公平性衡量構面與問項,並透過訪談加以補充與調整。再者,本研究也說明了量表問項產生過程、資料蒐集方法、以及純化測量的步驟;並進行信度、問項分析以及探索性因素分析;其中嚴謹的檢驗了績效評估公平性衡量模式的信度、內容效度、校標關聯效度、收斂效度以及區別效度,並發展量表常模標準。最後,本研究探討了知覺績效評估公平性的衡量模式在實務界與學術界的應用方式,並討論本研究所面臨的若干限制,同時提出一些未來可以進一步研究的方向。本研究實證導出的衡量工具可以做為後續研究人員在發展及驗證組織行為理論時的參考。



關鍵字:績效評估 、程序公平 、分配公平、衡量模式


ABSTRACT

Management research literature has not addressed the measurement of perceived equity of performance evaluation. The purpose of this study is to develop an effective instrument for measuring perceived equity of performance evaluation. This study first discusses the concepts and definitions of performance evaluation equity, and refers to the literature regarding “performance evaluation,” “multiple feedback evaluation system,” “procedure equity,” and “distribution equity”. Based on the literature and interviews, the author develops the initial dimensions and items for measuring perceived equity of performance evaluation. The procedures used in generating items, collecting data, and purifying a multiple-item scale are described. This study has carefully examined evidences of reliability, item analysis, factor analysis, content validity, criterion-related validity, convergent validity, and discriminate validity by analyzing a sample data. The norms of the instrument were then developed. Finally this study discusses the implications for research and practice, and explores limitations of the work and potential future research. The empirically validated instrument should be useful to other researchers in developing and testing organizational behavior theories.



Keywords:Performance Evaluation;Procedure Equity;Distribution Equity;Measurement Model

目 錄

第一章 緒論………………………….………………………1
第一節 研究背景與動機 ……………………………….1.
第二節 研究問題與目的 ……………………………….4
第三節 研究步驟 ……………………..………………6
第四節 研究範圍 ……………………..………………8
第二章 文獻探討 …………………………………………9
第一節 績效評估 ………………………………………9
第二節 多元回饋評估制度 ……………………………31
第三節 組織公平 ………………………………………43
第三章 研究設計 …………………………………………61
第一節 研究方法 ………………………………………61
第二節 研究架構 ……………………………………..63
第三節 研究對象 ………………………………………64
第四節 研究流程 ……… …………………………..64
第四章 量表發展………………………………………….66
第一節 構念定義 ………………………………………66
第二節 發展問項 ……………………………………..67
第三節 資料蒐集 ………………………………………70
第四節 純化測量 ………………………………………72
第五節 評估效度 ………………………………………76
第六節 發展標準 ………………………………………77
第五章 研究結論與建議……………………………………80
第一節 理論意涵 … ……………………………………80
第二節 實務意涵 ……………………………………..81
第三節 研究限制與後續研究 …………………………82

參考文獻……………………………………………………….84
一、 中文部分 ………………………………………..84
二、 英文部分 ………………………………………..88

附錄……………………………………………………………..97
績效評估公平性調查問卷……………………………………..97
知覺績效評估公平性之衡量模式 ………………………….101
績效評估公平性調查問卷(草案)…………………………103


圖 目 錄

圖1-1: 研究步驟流程…………………………………………………7
圖2-1: 公共績效模型 ………………………………………………11
圖2-2: 人力資源週期架構圖 ………………………………………15
圖2-3:考績功能圖……………………………………………………23
圖2-4:績效評估偏誤模式……………………………………………29
圖2-5:回饋與行為反應的關係模式…………………………………33
圖2-6:多元評估模式與傳統評估模式來源之差異…………………36
圖2-7:程序公平如何影響團隊績效…………………………………49
圖3-1: 研究架構 ……………………………………………………63
圖4-1:知覺績效評估公平性之衡量模式……………………………78



表 目 錄

表2-1 : 績效考核之意義 ……………………………………………12
表2-2 : 績效評估的重要 ……………………………………………16
表2-3 : 績效評估目的 ……………………………………………18
表2-4 : 傳統評估方式與全方位360 度回饋評估方式的比較 ……37
表2-5 : 組織公平的相關實證研究彙整表 ………………………53
表2-6 : 九個程序上是公平的指標與問卷調查範例 ………………58
表3-1 : 研究流程 ……………………………………………………65
表4-1 : 績效考核公平衡量模式問項之基礎 ………………………67
表4-2 : 訪談專家學者名單 ……………………………………… 69
表4-3 : 問卷調查對象 ………………………………………………71
表4-4 : 具信度、區別效度、收歛效度之量表……………………74表4-5 : 修正後問項與總分之相關係數表 …………………75
表4-6 :百分位數表 ……………………………………………79






















參考文獻
參考書目
一、中文部分
(一) 期刊論文
王信智(1989),“企業員工績效考核之問題及其因應策略”,就業與訓練,頁73-75。
王國欽等(1998),“以模糊觀點評估業務員績效之研究”,東吳經濟商學學報,第20 期,頁47-69。
王雅慧(1999),“高科技產業員工績效評估制度特性之研究”, 國立台灣科技大學管理技術研究所碩士論文。
牟鍾福(2001),“國中體育教師組織正義與組織信任對組織承諾影響之研究”,國立台灣師範大學體育研究所博士論文,未出版。
吳堯峰(1990),“有效處理績效不良人力之策略”。
李粵強(2002),“團體績效管理導向對組織信任及組織團隊績效影響之研究”,朝陽科技大學企業管理系碩士論文。
周志法(2002),“領導風格、公平認知、員工工作滿足之關係探討”,國立海洋大學/航運管理學系碩士論文。
林淑姬(1992),“新酬公平、程序公平與組織承諾、組織公民行為關係之研究”,國立政治大學企業管理研究所博士論文,未出版。
林欽榮(1991),“績效評估在人事管理上的運用”,人事管理,第二十八期,頁04-14
邱月琴(2000),“國民中學教師多元績效評估制度之研究 : 台北市國民中學為個案探討”,國立政治大學公共行政學系碩士論文。
邱吉鶴(2001),“行政機關績效評估制度之研究”國立臺北大學企業管理學系碩士論文頁22。
邱麗蓉 (2003)“組織公平與組織公民行為關係之研究-以苗栗縣國民小學為例”,淡江大學教育政策與領導研究所碩士論文
施能傑(1993),“考績謬誤的類型與原因:理論闡述與經驗分享”,人事月刊,第381 期,頁5-8。
施能傑(1998),“政府的績效管理改革”,人事月刊,第153 期,頁35-53。
施能傑(2001),“薪俸政策應有鼓勵績效的機制”,公務人員月刊,第55 期,頁2-3
施能傑,(1992),“考績謬誤的類型與原因:理論闡述與經驗分析(上)”,人事月刊,第十四卷,第三期,頁4-12。
洪國平(1999),“我國公務人員考績制度之研究”,人事行政,第127期,頁52-69。
洪國平(1999),“我國公務人員考績制度之研究”,人事行政月刊,第127 期,頁52-69。
孫本初(2000),“多元評估模式探討之研究”,人事月刊,第183 期,頁8-20。
孫本初(2000),“行政機關考成指標之研究,”行政院研究發展考核委員會,頁64-70。
徐木蘭,(1999),“360 度績效評估是政府部門的胎盤素”,考銓月刊,第
18 卷,頁28-32。
徐克程、張火燦(1993),“績效評估與其他人力資源管理功能結合之研究”,人力資源學報。
袁國森(1996),“績效評估中之程序公平及分配公平認知對員工對績效評估態度之影響— 以中華電信某分公司為例”,國立中央大學人力資源管理研究所碩士論文,未出版。
馬樹榮(2001),“組織公平與組織承諾關係之研究— 檢驗薪資制度知覺的調節效果”,國立中山大學人力資源管理研究所碩士論文,未出版。
張火燦(1994),“績效評估的模式及相關理論”,人事管理,第368 期,頁4-19。
張翠娟(1992),“員工績效評估制度與功能之研究”,國立台灣大學政治學研究所碩士論文,頁75。
許道然(1999),“組織如何衡量其成敗:政府績效指標的書摘及評論”,行政管理論文選輯,第13 輯,頁1。
陳裕棋(1997),“薪酬公平與工作態度關係之探討”,中央大學人力資源管理研究所碩士論文。
彭楚京.(1996),“員工績效評估──掌握企業最佳人力資源論文”,管理雜誌,第259期,頁46-49。
黃俊英(1996),“向企業化政府之路邁進”,行政院研考會主辦「行政革新和公共部門轉型研討會」,頁.1-2.
黃勝輝 (2002),“國民小學教師績效考核與工作態度之研究”,國立嘉義大學國民教育系碩士論文。
董欣寧(2001),“個人屬性、組織公平與組織承諾關聯性之研究— 以中華電信國際電信分公司為例”,國立交通大學經營管理研究所碩士論文,未出版。
劉岡憬(1998),“以360 度回饋探討主管人員自他一致性與領導效能之實證研究”,國立政治大學心理研究所碩士論文。
劉家宗(1999),“員工對績效考核的認知與工作態度之相關研究-台電公司某發電廠為實證研究對象”,逢甲大學企業管理研究所碩士論文。
劉鈞慈(2000),“程序公平、組織承諾、信任與組織公民行為關係之研究— 以我國產物保險產業為例,銘傳大學管理科學研究所碩士論文,未出版。
劉麗華(2001),“主管管理才能評鑑360 度回饋對受評者態度之影響,”國立中央大學人力資源管理研究所碩士論文。
黎士群(1998),“組織公平、信任與知識分享行為之關係性研究— 以Unix 系統管理人員為例”,銘傳大學管理科學研究所碩士論文,未出版。
盧榮俊(2003),“公務機關員工之薪資制度、福利制度及升遷制度之知覺與其工作態度關聯性之研究”, 中原大學企業管理學系碩士論文。
蕭美惠(2000),“多國籍企業母子公司之間程序公正性與子公司績效關係之研究— 以在台子公司為例”,國立中山大學企業管理學系研究所碩士論文,未出版。
賴志超(1992),“程序正義、分配正義與組織成員工作意向之關係”,國立臺灣大學心理學系研究所碩士論文。
羅新興(2000),“績效評核的程序正義之研究--探討受評者正義知覺之前因及影響”,國立臺灣大學商學研究所碩士論文。
鐘金玉(2000),“公務人員績效考核公平與工作態度之研究鄉-以高雄市政府所屬警察、醫療、稅務人員為對象”,國立中山大學人力資源管理研究所碩士論文。
(二)、書籍

大辭典(1985),台北:三民書局出版,頁397。
丘昌泰(1999),公共政策:當代政策科學理論之研究,巨流出版社。
丘昌泰(2000),公共政策:基礎篇,巨流出版社。
丘昌泰(2000),公共管理:理論與實務手冊,元照出版社。
吳定(1998),公共政策辭典,台北:五南圖書公司。
吳定(1999),公共政策,第一版 台北:中華電視公司,頁7。
吳堯峰(2000),有效處理績效不良人力之策略。
吳靄書(1991),企業人事管理,大中國圖書公司。
李建華、方文寶(1980),企業績效評估理論與實務,台北:超越企管顧問有限公司。
李建華、方文寶著(1990),企業績效評估理論與實務,台北:超越企管顧問有限公司。
李漢雄(2000),人力資源策略管理,揚智文化事業股份有限公司,頁145。
施能傑(1999),美國政府人事管理,台北:商鼎文化出版社。
孫本初(1998),公共管理,台北:智勝文化事業有限公司。
孫本初(2001),公共管理,台北:智勝文化事業有限公司。
張火燦(1996),策略性人力資源管理,揚智文化事業股份有限公司,台北。
張火燦(1996),策略性人力資源管理,揚智文化事業股份有限公司,台北。
張潤書(1998),行政學,台北:三民書局。
張潤書(1998),行政學,台北:三民書局。
張緯良(1996),人力資源管理(第六版),華泰書局。
許士軍(2000),績效評估:走向創新時代的組織績效評估,台北:天下文化。頁3-9。
傅肅良(1983),人事管理,台北:三民書局。
黃同圳(2000),績效評估與管理,人力資源管理的十二堂課,天下出版公司,頁108-137。
黃忠英等人(1998),人力資源管理,華泰書局,第139頁。
黃英忠(1993),現代人力資源管理,華泰書局,台北,頁183。
劉秀娟、湯治安、Kleiman,L.S.(1998),人力資源管理:取得競爭優勢之利器,智勝文化,頁339-387。
劉毓玲譯(1993),新政府運動,台北:天下出版社,頁428。

二、英文部分
Aalst, W.M.P.(1999),“On the automatic generation of workflow processes based on product structures,” Computers in Industry,39(2),97-111.
Action Technologies Inc.(1993), Coordination Soft ware : Enabling the Horizontal Corporation, White Paper, Action Technologies Inc.,Alameda, CA, USA.
Adams, J. S. (1963) ,“Toward an understanding of inequity,”Journal of Abnormal and Social Psychology, 67:422-436.
Adams, J. S. (1965) ,“Inequity in social exchange,” In L. Berkowitz (Ed), Advances inexperimental social psychology, 2, 267-299. New York: Academic Press
Bae, J.S., Jeong, S.C., Seo, Y., Kim, Y., Kang,S.H.,(1999),“Integration of Workflow Management and Simulation, ”Computers & Industrial Engineering, 37(1-2), 203-206,。
Beer, M. (1997). The trans formation of the human resource, Cleveland, J. N.,
Berk,R.A.(1986), Performance Assessment Methods &Applications,Baltimore&London:The John Hopkins University Press.
Bovee, et al.(1993), Discretionary effect and organization of work:Employee participation and work reforms since Hawthr one New York, Columbia University.
Campell,J.P., Mchenry,J. J.& Wise L. L.(1990),“Modeling Job Performance in a Population of Jobs,”Personnel Psychology,43,313-333.
Carroll,J.S.&Schneier,C.E.,(1982),“Performance appraisal and development of performance in Organizations, ”Glenview Illionis:Scott,Foresman.
Carter, N. R.,Klein, & P. Day. (1992) ,“How Organization Measures Success:The Use of Performance Indicators in Government,”London:Routledge.
Cascio,W.F.(1992),Manging Human Resources,Productivity Quality of work life,profits, New York:Mcgraw-Hill.
Chan, M., (2000) ,“ Organizational justice theories and landmark cases , ”The International Journal of Organizational Analysis, 8(1), 68-88.
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). ,“Justice at the millennium: A meta-analytic review of 25 years of organizational justice research, ”Journal of Applied Psychology, 86(3), 425-455.
Cropanzano, R., & Greenberg, J. (1997) ,“Progress in organizational justice: Tunneling through the maze, ”In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology, 12, 317-372. New York: Wiley.
Cropanzano, R., & Randall, M. L. (1993) ,“ Injustice and work behavior: A historical review. In R. Cropanzano (Ed.) , ”Justice in the workplace: Approaching fairness in human resource management (pp.3-20). Hillsdle, NJ: Erlbaum.
Crosby, F. (1976) ,“A model of egoistical relative deprivation, ”Psychological Review, 83,85-113.
Crosby, F. (1984) ,“Relative deprivation in organizational settings,”In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior, 6, 51-93.
Dailey, R. & Kirk, D. (1992) ,“Distributive and procedural justice as antecedents of job satisfaction and intend to turnover,”Human Relations, 45(3),305-317.
David Hollingsworth(1995),“The Workflow Reference Model,” Workflow Management Coalition.
Davris, D. L.,Morrison, A M.,Shullman, S. L.& Gerlach,(1981),“Performance appraisal on the line, ”New York:John Wiley&_PAGE _3_Sons.
Dessler, G. (1999) , Essentials of Hunan Resource Management , New Jersey:Sinon and Schuster.
Devashish Worah, & Amit Sheth,(1996),“What do Advanced Transaction Models and Architectures, ”Goa, India,。
Diamond,S. Z.(1995) , Records Management:A Practical Approach, New York:AMACOM
Dickinson, T. L.(1987), ”Designs for Evaluating the Validity and Accuracy of Performance Ratings,” Organizational Behavior and Human Decision Processes,40, 1-21.
Edwards , M.R.&Sproull ,J.R.(1983),“Rating the raters Improves Performance Appraisals, ”Personnel Administrator, 28(8).
Edwards, R. M., &Ewen, J. M(1996),“360 Feedback: The Powerful New Model for Employee Assessment and Performance Improvement, ”New York: AMACOM.
Elliot, J.(1989),“Appraisal of Performance or Appraisal of Persons, ”In H. Simons and J.Elliott(eds.),Renthinking Appraisal and Assessmen. Bristol, UK : Open University Press.function: Resolving the tension between a traditional administrative and a new strategic role, Human Resource Management. 36(1), 49-56.
Evens, Hugh, Ashworth,G., Chellew,M., Davidson ,A.&Towers,D ,“Exploiting activity-based nformation:Easyas ABC,”.
fairness, ” In B. Sheppard (Ed.) ,“Research in organizational behavior,” 9,289-319. Greenwich, CT: JAI Press.
Farr, J. L. & Landy, F. J. ,(1980), Performance Rating Psychological Bulletin, 72-107.
Fields, D., Pang, M., Chiu, C., (2000) ,“Distributive and procedural justice as predictors of employee outcomes in Hong Kong,”Journal of Organizational Behavior, 21,547-562
Fodchuk,K.M.(2002),“Is your performance evaluation fair for all?”The Public Manager,11-14
Folger ,R., & Konovsky, M.A.(1989) ,“Effects of procedural and distributive justice on reactions to pay raise decisions, ”Academy of Management Journal, 32, 115-130
Folger, R. & Greenberg, J. (1985) ,“Procedural justice: An interpretative analysis of personnel systems, ”In K. Rowland & G. Ferris (Eds.), Research in personnel and human resources management.,3, 141-183. Greenwich, CT: JAI Press.
Folger, R. (1977) ,“Distributive and procedural justice: Combined impact of voice and improvement on experienced inequity, ”Journal of Personality and Social Psychology, 35, 108-119
Folger, R. (1987) ,“Reformulating the preconditions of resentment: A referent cognitions model, ”In J. C. Masters & W. P. Smith(Eds.), Social comparison, social justice,and relative deprivation: Theoretical, empirical, and policy perspectives ,.183-215, Hillsdale, NJ: Erlbaum
Folger, R., & Cropanzano, R. (1998), Organizational justice and human resource management, Thousand Oaks, CA: Sage.
French Wendell (1990),“Human Resource Management(2nd.Ed).Boston:Houghton Mifflin.Management.St.Paul ,”MN.West Pub.System,1,157-166.
Gratton, L. (1997). “Tomorrow people,” People Management, pp.22-27.
Greenberg, J. (1987) ,“ A taxonomy of organizational justice theories,” Academy of Management Review, 12, 9-22.
Greenberg, J. (1987a) ,“A Taxonomy of organizational justice theories”.Academy of Management Review, 12,9-22.
Greenberg, J. (1987b) ,“Reactions to Procedural Injustices in Payment Distributions: Do the Means Justify the Ends?”Journal of Applied Psychology, 72:55-61.
Greenberg, J. (1988) ,“Equity and workplace status: A field experiment, ”Journal of Applied Psychology, 73, 606-613.
Greenberg, J. (1990) ,“Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts, ”Journal of Applied Psychology, 75, 561-568.
Grefen, P. & de Vries, R. R.,(1998),“A reference architecture for workflow management systems, ”Data and Knowledge Engineering, 27(1),31-57.
Harvey, M. (1997). “Focusing the international personnelperformance appraisal process,” Human Resource Development Quarterly. 8(1),41-62..
Hazucha, F.J., Hezlett, A. S., & Schneider, J. R. (1993).“The Impact of 360-Degree Feedback on Management Skills Development,”Human Resource Mamagement, 32, 325-351.
Ilgen,D.R.,Fisher,C.A., & Taylor,M.S.(1979),“Consequences of individual feedback on behavior in organization, ”Journal of Applied Psychology, 64(4)352.
Jim,C.(1996) ,“The Sargasso Sea of Records Management , ”Soft ware Records Management uarterly 30(3):22
Julie,G.(1997),“Records Management for Electronic Document, ”Records Management Quarterly 31(4):15-19
Kerlinger,F.N(1978), Foundation of behavioral research , New York:MCGraw-Hill.
Khoshafian,S. & Buckiewicz, M.(1995), Introduction to Groupware, Workflow, and Workgroup Compuing, John Wiley & Sons, Inc.
Kim, W. C., & Mauborgne R. A. (1993),“Procedural Justice, Attitudes, and Subsidiary Top Management Compliance with Multinationals’ Corporate Strategic Decisions,” Academy of Management Journal, 36(3), 502-526
Kim, W. C., & Mauborgne, R. (1998) ,“ Procedural justice, strategic decision making, and the knowledge economy, ” Strategic Management Journal, 19, 323-338.
Lam, S. K, Schaubroeck, J., & Aryee, S. (2002) ,“Relationship between organizational justice and employee work outcome: A cross-national study,”Journal of Organizational Behavior, 23, 1-18
Landy, F. J., & Farr, J. L. (1980) ,“Performance ratings,” Psychological Bulletin,87, 72-107.
Lawler, E. E. & Jenkins, G. D. (1981) ,“Impact of Employee Participation in Pay Plan Development, ”Organizational Behavior and Human Performance. 28,111-128.
Lawler, E. E. (1972) ,“ Secrecy and the Need to Know , In M. Dunnette, R. House, & H. Tosi (Eds.). Readings in Managerial Motivation and Compensation. East Leasing: Michigan State University Press.
Lerner, M. J. (1977) ,“The justice motive: Some hypotheses as to its origins and forms,”Journal of Personality, 45, 1-52.
Lerner, M. J. (1982) ,“The justice motive in human relations and the economic model of man: A radical analysis of facts and fictions , ”In V. J. Derlega & Grezlak (Eds.),Cooperation and helping behavior: Theories and research ,121-145. New York: Academic Press.
Lerner, M. J., & Whitehead, L. A. (1980) ,“Procedural justice viewed in the context of justice motive theory, ”In G. Mikula (Ed.), Justice and social interaction,. 219-256. New York: Spring-Verlag.
Leventhal, G. S. (1976) ,“Fairness in social relationships, ”In J. W. Thibaut, J. T. Spence,& R.C. Carson (Eds.). Contemporary topics in social psychology , 211-239.Morristown, NJ: General Learning Press.
Leventhal, G. S., Karuza, J., & Fry, W. R. (1980) , Beyond fairness: A theory allocation preferences, In G. Mikula (Ed.), Justice and social interaction ,167-128. New York: Springer-Verlag.
Lind, E.A., & Tyler, T. R. (1988) , The social psychology of procedural justice,New York: Plemum Press.135
London, M. & Beatty, R.(1993),“360-degree Feedback as Acompetitive Advantage, ”Human Resource Management, 32, 353-372.
Lord, R. (1985).“Accuracy in behavioral measurement: Analternative definition based on raters’ ognitive schema and signal detectiontheory,” Journal of Applied Psychology. 70, 66-71.
Mak, H.Y.; Mallard, A. P.; Bui, T. et. al.(1999),“Building online crisis management support using workflowsystems,” Decision Support Systems, 25(3).209-224.
Martin, J. (1981) ,“Relative deprivation: A theory of distributive injustice for an era ofshrinking resources, ”In L. L. Cummings and B. M. Staw(Eds.). Research inorganizational behavior,3, . 53-107. Greenwich, CT: JAI Press.
Martin, J. (1982) ,“ The fairness of earnings differentials: An experimental study of the perceptions of blue-collar workers. ”Journal of Human Resources, 17:110-112
Martin, J. (1986) ,“When expectations and justice do not coincide,”In Justice in Social Relations, edited by H. W. Bierhoff, R. L. Cohen, and J. Greenberg, 317-335. New York: Plenum.
Martin, J. (1993) ,“Inequality, distributive injustice, and organizational illegitimacy. ” In J.K. Murnighan(Ed.) , Social psychology in organizations: Advances in theory and Research, 296-321, Englewood Cliffs, NJ: Prentice-Hall.
Masterson, S. S., Lewis-Mcclear, K., Goldman, B. M., & Tayler, S. M. (2000) ,“ Integrating justice and social exchange: The difference effects of fair procedural and treatment on work relationships,”Academy of Management Journal, 43,738-748.
Mathis,R.L. & Jackson,J.H.(1991),Human Resource Management , Minnesota West.
McCready, B. C.(1992),“ There’s more than one kind of work-flow software,” Computer World,85-87.
Meyer, H.H. (1991). “A Solution to the PerformanceAppraisal Feedback Enigma,” The Executive, Briarcliff Manor; Feb, 5,(1), 68-9.
Middlemist et al. (1981). Applied Concepts, Chicago: Science Research Association, Organizational Behavior
Millman, J. F., Zawacki, R. A., Norman, C., Powell, L., & Kirksey, J.(1994).“Companies Evaluate Employees from All Aspects,” Personnel Journal, 73, 99-103
Mohrman, J., Allan, R.W., Susan ,M. & Edward ,E.L. (1990) ,“Designing Performance Appraisal Systems-Aligning Appraisals and Organizational Realities,” San Francio: Jossey-Bass Press.
Moorman, R. H., Blakely, G. L., & Niehoff B. P. (1998) ,“Does Perceived Organizational Support Mediate The Relationship Between Procedural Justice and Organizational Citizenship Behavior,” Academy of Management Journal, r, 41(3), 351-357.
Murphy, K. R. & Williams,R. E.(1989).“Multiple uses of performance appraisal: Prevalence and correlates,” Journal of Applied Psychology. 74, pp.130-135.
Murphy, K.R. & Cleveland.(1995), “Understanding Performance Appraisal: Social, Organizational and Goal-Based Perspectives, ” CA:SAGe Publications.
Naszlady, A.&Naszlady, J.(1998),“Patient health record on a smart card , ”International Journal of Medical Informatics, 48(1-3),191-194。
Nowayi,M.M.&Daroca,F.P.(1996),“Performance evaluation and measurement issues, ”Journal of Management Issues, 8(2)206-217.
Ortiz, Angel; Lario, Francisco; Ros, Lorenzo; Hawa, Majd(1999),“Building a production planning process with an approach based on CIMOSA and workflow management systems, ”Computers in Industry, 40(2-3), 207-219.
Penn,P.&Coulson,(1994) , Records management handbook , Aldershot, Hants, England ; Brookfield,Vt.:Gower
Pfeffer, J., & Langton, N. (1993) ,“The effects of wage dispersion of satisfaction, productivity, and working collaboratively: Evidence from college and university faculty, ”Administrative Science Quarterly, 38(3), 382-407.
Pillai, R., Williams, E. S., & Tan, J. J., (2001) ,“Are the scales tipped in favor of procedural or distributive justice?”An Investigation of the U.S., India, Germany, and Hong Kong (China). The International Journal of Conflict Management, 12(4),312-332.
Puick, V.(1992) , Globalization and human resource management, In Pucick, V., Tichy N. M. and Barnett C. K.(Eds.), Globalization management : Creating and leading the competitive organization , 61-81. NY:John Wiley and Sons.
Rumbaugh & James(1991) , Object Oriented Modeling and Design, Englewood Cliffs,N.J:Prentice Hall
Runciman, W. G. (1966) , Relative deprivation and social justice: A study of attitudes to social inequality in twentieth century England. Berkeley, ”CA: University of California Press.
Sapienza, H. J., & Korsgaard, M. A. (1996) ,“Procedural Justice in Entrepreneur — Investor Relations,” Academy of Management Journal ,39(3), 544-574
Sarkis J. & Lin L.(1991),“An IDEFO Functional Planning Model for the Stratrgic Implementation of CCIM Systems, ”International Journal of Computer Integrated Manufacturing,21(1),23-32.
Schuler, R. S.(1996), Human Resource Management, West Publishing Company, p.343.
Schuler,R.S&Huber,V.L. (1990),“Personnel and Human Resource Management.St.Paul,”MN.West Pub.System, 1, 157-166.
Shamir,Harry A.(1996) ,“New Technologies for Records Management, ”Records Management Quarterly, 30(3),9-15
Sheth,A.(1995), Workflow Automation: Application, Technology and Research, Tutorial notes, Proc. Of the SIGMODD Conference, California.
Simpson,R.L.(1991) ,“Computer vision:an overview , ”IEEE Expert:6(8) :11-15
Szilagyi Jr., A. D.(1984). Management and Performance 2ed Boston: Socott,Foresman .
Talbot,C.(1999),“Public Performance-Toward a New Model?”Public Policy and Administration.14(3),15-34.
Thibaut, J. W., & Walker, L. (1975) , Procedural justice: A psychological analysis, Hillsdale, NJ: Erlbaum.
Tornow, W. W. (1993).“ Perceptions or Reality: Is Muli-perspective Measurement A Means or An End?,” Human Resource Management, 32,221-229.
Tyler, T. R. (1989) ,“The Psychology of Procedural Justice: A Test of Group-Value Model”. Journal of Personality and Psychology,57,830-838.
Tyler, T. R., Boeckmann, R. J., Smith, H. J., & Huo, Y. J. (1997) , Social justice in a diverse society, Boulder, CO: Westview Press.
Wallace, M. J. & Fay, C.H. (1988) , Compensation Theory and Practice, Boston: PWS-KENT.
Walster, E., Berscheid, E., & Walster, G. W. (1973) ,“New directions in equity research,” Journal of Personality and Social Psychology, 25, 151-176.
Walster, E., Walster, G. W., & Berscheid, E. (1978), Equity: Theory and research ,Boston: Allyn & Bacon.
Walster, E., Walster, G.W., & Berscheid, E. . (1978) , Equity theory and research, Boston: Allyn and Bacon
Wendell, L. F.(1994),Human Resource Management, Houghton Mifflin Company, p331.
Williams, K. J., DeNisi, A. S. & Blencoe, A.G.,(1985),“The Role of Appraisal Purpose: Effects of Purpose on Information Acquisition and Utilization,” Organizational Behavior and Human Decision Processes, 35, 314-339.
Yochi & Spector, P.E. (2001) ,“The role of justice in organizational a meta-analysis, ” Organizational Behavior and Human Decision Process, 86(2), 278-321.
Zohar, D. (1995) ,“The justice perspective of job stress,”Journal of Organizational Behavior, 16(4), 487-495




QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top