跳到主要內容

臺灣博碩士論文加值系統

(3.235.227.117) 您好!臺灣時間:2021/07/28 03:05
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

: 
twitterline
研究生:張博勛
研究生(外文):Po-hsun Chang
論文名稱:知識管理系統議題評估之分析-以議程建立理論為基礎來探討
論文名稱(外文):Research on KMS Evaluation-Based on Agenda Building Theory
指導教授:林東清林東清引用關係
指導教授(外文):Tung-Ching Lin
學位類別:碩士
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
畢業學年度:92
語文別:中文
論文頁數:87
中文關鍵詞:知識管理議題資訊科技引進議程建立倡導者
外文關鍵詞:information technology introductionagenda buildingknowledge managementissuechampion
相關次數:
  • 被引用被引用:4
  • 點閱點閱:158
  • 評分評分:
  • 下載下載:28
  • 收藏至我的研究室書目清單書目收藏:10
知識管理系統的適當導入組織,是21世紀組織提昇競爭優勢的必要條件,而新資訊科技之所以能引入組織,首要條件是這個議題(issue)要能被策略管理層次注意到,認知其重要性,進而將其挑入企業重要的議程(agenda)中。然而,企業本身就是一個充滿想法跟意見的市場,經理人努力的想要推銷自己的提案給高階主管,而高階主管身邊總是充斥著數不清的意見,因此,我們需要去探討一個議題如何能被高階主管發現並納入議程,以瞭解議程建立過程中的重要影響變數。
在此方面的研究有所謂(1)議程建立理論與議題銷售,主要描述議程受重視的主要影響構面,(2)議題辨識,主要描述議題會如何被貼上機會或威脅標籤,(3)倡導者理論,主要研究推動議題關鍵人物的行為。以往有關新資訊科技引進的研究與理論多以引進成功與否以及績效評估為主題,缺乏對引進前段過程—也就是「為何發現新資訊科技」做一探討。本研究以知識管理系統為標的,結合上述三方面理論來建立一個新資訊科技議程建立的研究模式,由問卷調查的方式進行研究,結果顯示,議題本身的重要性以及機會特徵、倡導者的投入程度以及堅持手段,對於知識管理系統進入組織議程的程度皆有正面之影響。
In 21st century, how to properly introduce new knowledge management system(KMS)is the key criteria for organizations to enhance their competitive edge. How a KMS can be introduced into organizations is because, fist of all, this issue be noticed by the strategic management level, and recognize its importance, and get it into the agenda. However, a corporation is itself a market full of idea and proposal inside. Managers try hard to promote their proposal to executives and CEO and its why there are always countless ideas around the CEO. Thus, it is urgent for us to research on how an issue be noticed by executives and enter into agenda to understand what variables really affect the agenda building process.
In this area, the related researches are:(1)Agenda Building Theory and Issue Selling, which focuses on describing the main affecting dimension that are important, (2)Issue Identification, which focuses on describing how issues be labeled with OPPORTUNITY or THREAT label, (3)Champion Theory, which focuses on issue the role of the sponsors and their behaviors. Previous researches on new information technology introduction were focused on how to successfully introduce it and its efficacy evaluation. Topics on preceding phase, that is 〝why an enterprise recognizes a new information technology〞, are quite rare. In validating our research model, our data supports that the importance and opportunity of issue salience, and the involvement as well as assertive attitude of champion have impacted on the agenda of organizations. The result will be useful to both the academic and business.
第一章 緒論
第一節 研究背景與動機………………….….………………………………..1
第二節 研究目的…………………….……….………………………………..3
第三節 研究流程…………………………………………………...………….4
第二章 文獻探討
第一節 知識管理與資訊科技..………………………………………………..6
第二節 議題銷售與議題辨識..………………………………………………10
第三節 資訊科技倡導者文獻..………………………………………………21
第三章 研究模式與研究方法
第一節 研究模式…………………………………………….……………….27
第二節 研究假說建立………………………………………………………..28
第三節 研究變數與操作型定義……………………………………………..33
第四節 研究設計……………………………………………………………..36
第四章 資料分析與研究結果
第一節 樣本敘述性統計………………………………………………………43
第二節 信度與效度檢測………………………………………………………46
第三節 「進入議程」的複迴歸分析……………………………………………50
第四節 研究模式的調節變數分析……………………………………………54
第五節 「倡導者手段」的複迴歸分析…………………………………………56
第六節 組織變數之統計分析…………………………………………………59
第七節 研究結果說明…………………………………………………………60
第五章 結論與建議
第一節 結論……………………………………………………………………64
第二節 研究貢獻………………………………………………………………66
第三節 建議……………………………………………………………………66
參考文獻……………………………………………………………………………..70
附錄A 問卷詳細內容……………………………………………………………...75
附錄B 內容效度檢定……………………………………………………………...80
附錄C 各構面之區別效度…….…………………………………………………..83
附錄D 各構面之收斂效度及效標效度.…………………………………………..86
林東清、許孟祥,MIS調查研究方法探討,資訊管理學報,Vol.4,No.1,1997, pp.21-40。
林東清,資訊管理,智勝出版,2002。
林東清,知識管理,智勝出版,2003。
吳凱琳譯,Christensen, Clayton M.著,創新的兩難:企業面對新科技的掙扎與抉擇,商周出版 : 城邦文化發行,2000。
吳淑鈴,〝企業特性、人力資源管理措施與知識導向文化關係之研究〞,國立中山大學人力資源管理研究所碩士論文,2001。
吳萬益等,企業研究方法,台北:華泰書局,2000。
陳榮浩 , 〝影響企業引進資訊科技成效因素之研究〞,國立中山大學資訊管理研究所碩士論文,1993。
李祐榮 , 〝知識管理系統接受度影響因素之研究〞,國立中山大學資訊管理研究所碩士論文,2002。
余民寧 ,〝次序性評定資料的信效分析和因素分析〞,教育與心理研究,16期,1-21頁,1993。
黃俊英,〝企業研究方法〞,東華,1991。
黃貞芬,〝資訊部門的權力來源之研究: 以策略權變理論為基礎來探討〞,國立中山大學資訊管理研究所博士論文,1999。
張文菁,〝企業特性、人力資本、產業環境與組織績效之相關性研究〞,國立中山大學人力資源管理研究所碩士論文,2001。
楊國樞、文崇一、吳聰賢、李亦園合編,社會及行為科學研究法,上冊,台北:東華,2002a。
楊國樞、文崇一、吳聰賢、李亦園合編,社會及行為科學研究法,下冊,台北:東華,2002b。
Aiken, A.A.,(1980), “Content validity and reliability of single items or questionnaires”, Educational and Psychological Measurement, Vol. 40, pp. 955-959.
Aiken, A.A.,(1985), “Three coefficients for analyzing the reliability and validity of ratings,” Educational and Psychological Measurement, Vol. 45, pp. 131-142.
Andersson, L.M., Bateman, T.S., (2000), “Individual Environmental Initiative: Championing Natural Environmental Issues in U.S. Business Organizzations.”,Journal of Academic Management, 43(4), pp.548-570.
Ansoff,A. and McDonnel,E. ,(1990),”CH2.7 Strategic Dimensions of Technology”, in Implanting Strategic Management, pp. 167-191.
Arthur Anderson and APQC,(1995)“The Knowledge-Management Assessment Tool,”Prototype Version, Released at the Knowledge Imperative Symposium, Houston, Texas, developed Joinly by Arthur Anderson and the American Productivity and Quality Center.
Ashford, N.P., Rothbard, S.K., Piderit, Dutton,J.E.,1988,“Out on a Limb: The Role Of Context and Impression Management in Selling Gender-Equity issues.”,Administrative Science Quarterly. 43(1), pp. 23-57.
Bansal, P.,(2003), “From Issues to Actions: The Importance of Individual Concerns and Organizational Values in Responding to Natural Environment Issues,” Organization Science, 14(5), pp.510-527.
Baron,R.M., & Kenny, D.A.,(1986)"the moderator-mediator distinction in social psychological research: conceptual, strategic, and statistical considerations", journal of personality and social psychology, vol.51, no.6, pp.1173-1182
Bartunek, J.M., (1984), “Changing Interpretive Schemes and Organizational Restructuring: the Example of a Religious Order,” Administrative Science Quarterly, 29, pp. 355-372.
Beckman, T., (1997)“Implementing the Knowledge Organization in Government”,Paper and Presentation, 10th National Conference on Federal Quality
Bolland, J.M. (1979), “Conflict and Consensus in American Communities: Agenda Setting as a Prelude to Social Change, “ Unpublished Ph.D. dissertation, Ohio State University.
Burgelman Robert A. and Richard,S. Rossnbloom,(1989),”Technology Strategy:An Evolutionary Process Perspective”,Research on Technological Innovation,Management and Policy, 4,pp.1-23.
Chakrabarti, A. ,(1974),“The Role of Champion in Product Innovation,” California Management Review ,17;pp.58-62.
Cooper, D.R. and Schindler, P.S. (1998), Business Research Methods (6rd ed.), McGraw-Hill.
Cronbach, L.J. (1947), “Test Reliability: Its Meaning and Determination,” Psychometrika, 12, pp.1-16.
Cynthia, M.B., (1991),”Supporting the Information Technology Champion”, MIS Quarterly,pp. 335-372.
Daft, R.L., Weick, K.E.,(1984),“Toward a Model of Organizations as Interpretation Systems.”, Academic Management Review,9(2), pp. 284-295.
Delone, W.H. and Mclean, E.R., (1992)“Information System Success: The Quest for the Dependent Variable,” Information Systems Research, 3(1), pp. 60-95.
Dewar, R.D. and Dutton, J.E., (1985)“The Adoption of Information Systems”, Mcgraw-Hill, Chapter 16.
Dutton, J.E. ,(1986) , “Understanding strategic agenda building and its implications for managing change,”. In Managing Ambiguity and Change. Pondy, L.R., Boland, R.J.J. andThomas, H.(eds.), 127-144. John Wiley & Sons Ltd.
Dutton, J.E., (1988) ,“ Perspectives on strategic issue processing: Insights from a case study.”. in Advances in Strategic Management. Shrivastava, P. and Lam, R.(eds.), pp. 223-244. Greenwich, CT: JAI Press.
Dutton, J.E., (1993),“Interpretations on Automatic: A Different View of Strategic Issue Diagnosis.”, Journal of Management Strudies, 30(3), pp. 339-357.
Dutton, J.E.(1997),”Strategic Agenda Building in Organizations.”Z.Shapira, ed. Organizational Decision Making. Cambridge University Press, Cambridge, MA, PP. 81-105.
Dutton, J.E., Ashford, S.J., (1993),“Selling Issues to Top Management” ,Academy of Management Review, 18(3), pp 397-428
Dutton, J.E., Ashford, S.J., Lawrence, K.A., Minor-Rubino, K.(2002), “Red Light, Green Light: Making Sense of the Organizational Context for Issue Selling,” Organization Science, 13(4), pp 355-369
Dutton, J.E., Ashford, S.J., O’Neill, R., Hayes, E. and Wierba, E.(1997), “Reading the Wind: How Middle Managers Assess the Context for Issue Selling to Top Management,” Journal of Strategic Management, 18(5), pp. 407-423.
Dutton, J.E., Duncan, R.B., 1987, “The Creation of Momentum for Change Through The Process of Strategic Issue Diagnosis.”, Journal of Strategic Management, 8, pp. 279-295.
Dutton, J.E., Fahey, L., Narayanan, V.K., 1983, “Toward Understanding Strategic Issue Diagnosis.”,Journal of Strategic Management, 18(5), pp.407-423.
Dutton, J.E., Jackson, S.E.(1987), “Categorizing Strategic Issues: Links to Organizational Action”, The Academy of Management Review, 12(1), pp. 76-90
Dutton, J.E., Jane Webster(1988), “Patterns of Interest Around Issues: The Role of Uncertainty and Feasibility”, Academy of Management Journal, 31(3), pp. 663-675
Dutton, J.E., O’Neill, R.M., Lawrence, K.A.(2001), “Moves that Matters: Issue Selling and Organizational Change,” Academy of Management Journal, 44(4), pp. 716-736
Dutton J.E. and Penner, W.J.(1993), “ The Importance of Organizational Identity for Strategic Agenda Building,”, in Strategic Thinking, Legitimacy and the Management of Change. Hendry, J., Johnson, G. and Newton, J.(eds.), pp. 89-113. John Wiley & Sons Ltd.
Gioia, D.A., Chittipeddi, K.,(1991),”Sensemaking and Sensgiving in Strategic Change Initiation,” Strategic Management Journal, 12(6), pp. 433-448.
Gladstone, B.,(2000)”From Know-How to Knowledge: the Essential Guide to Understanding and Implementing Knowledge Management”
Hair, J.F., R.E. Anderson, R.L. Tatham and W.C. Black(1995), Multivariate Data Analysis with Reading, Printice Hall.
Hambrick, D.C., Mason, P.A., (1984),“Upper Echelons: The Organization as a Reflection of Its Top Managers,” The Academy of Management Review, 9(2), pp. 193-206
Howell,J.M. and Higgins,C.A.,(1990)”Champions of Technological Innovation”,Administrative Science Quarterly,35(2),pp. 317-341.
Huff, S.L. and Munro, M.C., (1985) ,“Information Technology Assessment and Adoption: A Field Study,” MIS Quarterly, 9(4),.
Jackson, S.E., Dutton, J.E.,(1988), “Discerning Threats and Opportunities.”,Administrative Science Quarterly, 33(3), pp.370-387.
Joseph F.H., Rolph E.A., Ronald L.T. and William C.B.,(1995) “Multivariate Data Analysis with Readings,”Prenice Hall.
Judson, A.S.,(1991)”Changing Behavior in Organizations: Minimizing Resistance to Change,” Cambridge, MA: Basil Blackwell, Inc., p.48.
Kipnis, D., Schmidt, S.M. ,(1982), “Profile of Organizational Influence Strategies,” San Diego University Associates,
Kipnis, D. , Schmidt, S.M. , Wilkinson, I.(1980), “Introorganizational Influence Tactics: Exploration in Getting One’s Way.“ , Journal of Applied Psychology, 65, pp.440-452.
Knapp, Ellen M.,(1998)”Knowledge Management,” Business and Economic Review, Vol.44,I.4, pp.3-6.
Lawshe, C.H.(1975), “A quantitative approach to content validity”, Personnel Psychology, Vol. 28, pp. 563-575.
Leonard-Barton, D., (1995)”Wellsprings of Knowledge: Building and Sustaining the Source of Innovation,” Boston: Harvard Business School Press.
Markham, S., (1998),“A Longitudinal Examination of How Champions Influence Others to Support Their Projects.” The Journal of Product Innovation Management, 15, pp. 490-504.
McCorkle, D.E., Alexander, J.F., and Reardon, J.,(2001),“Integrating Business Technology and Marketing Education: Enhancing the Diffusion Process Through Technology Champions.”Journal of Marketing Education, 23, 1, pp. 16-23.
Markham, S., Lynda Aiman-Smith,(2001),“Product Champions: Truth, Myths and Management,” Research Technology Management, 44, 3, pp. 44-50
Minitzberg, H., Raisinghini, D., Theoret, A. (1976) “ The structure of unstructured decision processes,” Administrative Science Quarterly, 21, pp. 246-275
Morone,J. , (1989),”Strategic Use of Technology”, Califonia Management Review, 31(4),pp.91-110.
Nunnally,J.C.(1978).Psychometric Theory. 2nd edition, N.Y:McGraw Hill.
Papadakis, V., Bourantas, D., (1998)“The Chief Executive Officer as Corporate Champion of Technological Innovation: An Empirical Investigation,” Technology Analysis & Strategic Management, 10(1), pp. 89-109.
Petrash, G.,(1996)”Managing Knowledge Assets for Value,” Knowledge-Based Leardership Conference, Linkage, Inc., Boston.
Pitt, L.F. and Watson, R.T.,(1995)”Service Quality: A Measure of Information System Effectiveness,” MIS Quarterly, pp.173-185.
Rachoff,N. Wiseman,C. and Ullrich,W.A., , (1985),”Information Systems For Competitive Advantage:Inplementation of a Planning Process”, MIS Quarterly, December.
Rocha, A., Christensen, C.H. and Paim, N.A.,(1990)”Characteristics of Innovative Firms in Brazilian Computer Industry,” The Journal of Product Innovation Management, No.2, pp.123-134.
Rogers, E.M., Diffusion of Innovation, (1995), The Free Press
Schon,D.A, ,”Champions for Radical New Inventions”,1963,Harvard Business Review,41(3),pp. 77-86.
Sharma, S., Pablo, A.L., Vredenburg, H.,(1999),“Corporate Environmental Responsiveness Strategies: The Importance of Issue Interpretation and Organizational Context.”Journal of Applied Behavioral Science. 35(1), pp. 87-108.
Stephen K.M., (1998),“A longitudinal examination of how champions influence others to support their projects,” The Journal of Product Innovation Management, November, 15(6), pp. 490-504.
Thomas, J.B., Clark, S.M., Gioia, D.A., (1993), “Strategic Sensemaking and Organizational Performance: Linkages Among Scanning, Interpretation, Action, and Outcomes,” Academy of Management Journal, 36(2), pp.239-270.
Thomas, J.B., McDaniel, R.R., (1990),”Interpreting Strategic Issues: Effects of Strategy and The Information-Processing Structure of Top Management Teams,” Academy of Management Journal, 33(2), pp. 286-306.
Wiig, K.M.,(1997),”Knowledge Management: Where Did It Come from and Where Will It Go?,”Expert Systems with Applications, Pergamon Press/Elsevier(14).
Zack, M.,(2002),”An Architecture for Managing Explicated Knowledge,”Sloan Management Review, in Press.
Zack, M.,(1996),”Electronic Publishing: a Product Architecture Perspective,” Information and Management(31:2), pp.75-86.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top